Znuny and ((OTRS)) Community Edition

Well... looks quite unbelievable to me that OTRS implemented it this way. If I get it right, the Incident State propagates through *both* Normal and Reverse direction of the "DependsOn" link... What is the meaning of that ? Do we really need to look for an add-on to get this implemented th...

No answer yet.

Hi community I'm trying out the Process Management in OTRS 3.2.9, which is really cool ! I'm now trying to pass expressions/variables in a parameter value of a transition action, intead of literals. Is it possible? For example I'd like to add a (predefined) article "APPROVED" behind the sc...

Hello again community,
Any idea on how to filter the "Retired" CIs out of autocompletion? (e.g. DeploymentState <>"'Retired")

Successfully tested it out-of-the box on OTRS 3.2.9, works like a charm.
Thanks a million times.