Search found 5 matches

by erbellico
02 May 2014, 18:10
Forum: Help
Topic: CI links and incident state
Replies: 10
Views: 2238

Re: CI links and incident state

Well... looks quite unbelievable to me that OTRS implemented it this way. If I get it right, the Incident State propagates through *both* Normal and Reverse direction of the "DependsOn" link... What is the meaning of that ? Do we really need to look for an add-on to get this implemented the right wa...
by erbellico
03 Sep 2013, 15:52
Forum: Help
Topic: Process: Passing expressions in transition actions?
Replies: 2
Views: 682

Process: Passing expressions in transition actions?

Hi community I'm trying out the Process Management in OTRS 3.2.9, which is really cool ! I'm now trying to pass expressions/variables in a parameter value of a transition action, intead of literals. Is it possible? For example I'd like to add a (predefined) article "APPROVED" behind the scenes, on b...
by erbellico
12 Aug 2013, 18:33
Forum: Patches / Modules
Topic: ITSM-CI-Attribute extensions available for download
Replies: 52
Views: 64552

Re: ITSM-CI-Attribute extensions available for download

Hello again community,
Any idea on how to filter the "Retired" CIs out of autocompletion? (e.g. DeploymentState <>"'Retired")
by erbellico
12 Aug 2013, 18:19
Forum: Patches / Modules
Topic: ITSM-CI-Attribute extensions available for download
Replies: 52
Views: 64552

Re: ITSM-CI-Attribute extensions available for download

Successfully tested it out-of-the box on OTRS 3.2.9, works like a charm.
Thanks a million times. :D