Search found 6 matches

by handyman
29 Aug 2013, 14:37
Forum: General
Topic: Custom templates to include in auto responses and signatures
Replies: 3
Views: 1155

Re: Custom templates to include in auto responses and signat

Thank you for your reply. Yes, I know the signature/Agent/Queue relationship and that autoresponses are sent by the system. I am just too lazy to edit ~20 files (Multiple queues, different length of Agents' signatures for B2B and B2C) and hoped a for a better solution than doing it manually.
by handyman
29 Aug 2013, 13:08
Forum: General
Topic: Custom templates to include in auto responses and signatures
Replies: 3
Views: 1155

Custom templates to include in auto responses and signatures

Hello guys, i finally got my OTRS 3.2.10 on Ubuntu Server LTR smoothly running after i realized that I have to put the otrs user into the www-data group. :) Now I build the whole system up and face some configuration questions. Due to German law regulations, we have to put full company information i...
by handyman
25 Jul 2013, 15:37
Forum: Howtos
Topic: Agent Preferences - How to add a field
Replies: 14
Views: 41735

Re: Agent Preferences - How to add a field

After u replied to my forum post I tried that out and wondered why it did not integrated into my OTRS. Prolly the path is wrong? Shouldn't it be otrs/Kernel/Config/Files/AgentPrefs-myfield.xml)?
by handyman
25 Jul 2013, 14:59
Forum: General
Topic: Add additional variables about agents
Replies: 3
Views: 958

Re: Additional additional variables about agents

Thank u for the fast reply. So, then I have to backup the whole OTRS Dir, not only the database and remember the customized file(s). How do you do the latter? Do u have some logfile where u put the names of all customized files in?

*edit*

Additonally I asked another question in ur Howto Thread.
by handyman
25 Jul 2013, 13:07
Forum: General
Topic: SQL Benchmark won't give a result
Replies: 0
Views: 542

SQL Benchmark won't give a result

Hello, I installed different OTRS versions (3.2.6 - 3.2.9) on the same system (ubuntu server LTS) by now. Every time I try to perform a SQL benchmark, it ends in kind of an endless loop. The loading symbols blinks forever but it does not give back any result. I checked the logfile and do not find an...
by handyman
25 Jul 2013, 12:51
Forum: General
Topic: Add additional variables about agents
Replies: 3
Views: 958

Add additional variables about agents

Hello, I am currently setting up OTRS 3.2.9. While adding signatures, I realized that I need more agent specific variables like "Job Position", "direct dial number" "mobile phone number" for each agent. How do I do that? Via googling I found the hint to look at Framework -> Frontend::Agent::Preferen...