Znuny and ((OTRS)) Community Edition

SysConfig under Core::Email -> NotificationSenderEmail is set to custom sender and works for auto responses. When we reply to tickets however the sender is OTRS@localhost.com

The issue remains though the field is set right, apparently.

help_desk@j******.com and notifications, auto-responses come through from that address. When i choose reply empty answer and type a note to the person is when it reverts to otrs@localhost.

Thanks for the help!

Ok so my auto responses work fine and come from "help_desk@*******.com". However, we reply from the interface the sender address is "OTRS@localhost". This, of course, is not deliverable and creates confusion. I have spent hours on this and I stumped. Running current version on Ce...

Ok it is altogether strange. I checked it with a Thunderbird email client to make sure double sure the issue was OTRS. The client worked on 25 SMTP and 465 SMTP SSL. OTRS was set to use 25 SMTP to keep it simple. On a whim, I changed it to 465 SMTP SSL and it is working. Not going to look a gift hor...

Both are defined and I am able to telnet to the host on port 25 so it is not firewall. hmmmmm

I need to route outbound email through our email service provider. The provider like most requires a username and password authentication. If I choose SMTP over sendmail and define auth user and auth password does OTRS try to connect using that information? Or when electing SMTP does it require a sm...

Solved it the key was changing

# customer unique id
CustomerKey => 'login',

TO

# customer unique id
CustomerKey => 'mail',

this looks like a misconfiguration. Please post a better description of your issues or consult professional help From the "Customer" menu I can choose "Customer Information Center", begin typing in a name which get auto completed and redirects to the page with the user history w...

It's a shame really that this cant be done as it is sorely needed at least in our use case.

3.2, Centos OS 6.2 (fully patched) On the "New phone ticket" form the "To: Customer" field does not successfully preform LDAP lookup for customer information. The same is true on the "New email ticket" for the "From: Customer" field. Are these fields suppose t...

- automatic information about name, phone number, ... from the AD - customer lookup when creating a ticket - ... if there is an attribute in your LDAP which helps narrowing down the resultset, you could use the 'alwaysfilter' attribute Noodled around until I found an excellent attribute to filter o...

- automatic information about name, phone number, ... from the AD - customer lookup when creating a ticket - ... if there is an attribute in your LDAP which helps narrowing down the resultset, you could use the 'alwaysfilter' attribute True enough i m hitting Sizelimit exceeded. The base LDAP confi...

On a full restart of the linux server i noticed that firewall had no been disabled on start up. I stopped the firewall, made sure it would not start again on boot and then confined with another restart of the server. The scheduler service was not starting correctly which was also remediated and test...

We have a team of 3 supporting 300 very mobile users. It is relatively small scope for a helpdesk. That said the 300 users are divided into 6 containers in a global forest of over 45000 objects. The only two means by which we can foresee tickets being entered is email or phone call (phone call inclu...

Would someone post a log entry from a job closing correctly? Not only does my event not fire but there seems to be some other action not completing. When i close a job there is no log entry made at all.

Thanks

correct the close never shows up in the log though in the ticket view it does show closed.

What do the logs say? Not sure why the log appears out of order but clearly the fetch happens first. New ticket is created then the new ticket auto response fires. I wait 2 minutes and edited the ticket closed and there was no long entry? Fri Jul 19 14:14:03 2013 notice OTRS-otrs.PostMasterMailbox....

Hello, I have followed this how to many times http://forums.otterhub.org/viewtopic.php?f=60&t=16718 and scrubbed through the form and internet for hours before asking for help. :oops: I believe I may have rights issue or something of the sort that is tripping me up. The installation and configur...