Znuny and ((OTRS)) Community Edition

O parametro para trazer o valor de um DynamicField dentro da nota é: <OTRS_TICKET_DynamicField_*_Value>
Obs.: onde tem * substituir pelo nome do DynamicField

And if you must build it, you're halfway to data entry directly into AD anyway. The PowerShell interface that puts the data into AD can be fed to OTRS at the same time if you wish... https://docs.microsoft.com/en-us/powershell/module/addsadministration/new-aduser?view=win10-ps In fact, I have creat...

So in this case I am trying to automate the process of creating users in AD through OTRS, so the Analyst doesn't have to go to AD to create them. Because this is a very recurring demand in the company where I work, and sometimes is causing bottlenecks. Therefore, I would like OTRS to take the user i...

Olá, Criei um processo para automatizar a abertura de chamados baseado na quantidade de usuários solicitados para a criação. Porém, eu preciso trazer as informações de cada um desses usuários em algum lugar dentro desse chamado. Pra isso estou tentando através de uma "Ação de Transição" co...

Hi, I was able to solve this demand by creating a process. I created a process where the agent can select the number of users that should be created, from there a call of type process is created with the appropriate form, respecting the amount previously informed. After filling in the information re...

Bom dia, Consegui resolver essa demanda criando um processo. Criei um processo onde o atendente pode selecionar a quantidade de usuários que deverão ser criados, a partir daí um chamado do tipo processo é criado com o devido formulário, respeitando a quantidade informada anteriormente. Após preenchi...

Hi,


Actually I need to create these users in AD. I need to get DynamicFields values ​​and send them to AD for user creation.

Yes, but as far as I can get in process management, it only allows me to automate the creation of one ticket at a time and I need to create several. And this amount has to be variable.

Olá Marcus, então, tenho uma demanda recorrente na minha empresa para criação de usuários no AD. E as vezes essas solicitações chegam com vários usuários diferente para serem criados, e criar um chamado para cada uma dessas demanda torna-se um trabalho moroso. Portanto gostaria de tornar esse tipo d...

Hello,

I wonder if anyone could automate the opening of tickets so that several equal calls can be created at one time?

Today I am using OTRS in version 6.0.19 with MySQL database.

Hello, I wonder if anyone has done this kind of integration between OTRS and AD so that through data filled in OTRS users are created with the proper permissions in AD? Or through WebService with PowerShell to run scripts that can get objects from DynamicFields? Today I am using OTRS in version 6.0....

Olá,

Gostaria de saber se alguém conseguiu automatizar a abertura de chamados, de modo que possam ser criados vários chamados iguais de uma só vez?

Hoje estou usando o OTRS na versão 6.0.19 com banco de dados MySQL.

Olá, Gostaria de saber se alguém já fez esse tipo integração entre o OTRS e o AD pra que através de dados preenchidos no OTRS sejam criados usuários com os devidos permissionamentos no AD? Ou através de WebService com PowerShell pra execução de scripts que consigam obter objetos vindo de DynamicFiel...

It's working now! This is the current Config.pm: # -- # Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2011 xxx, http://otrs.org/ # -- # $Id: Config.pm.dist,v 1.25 2011/09/16 10:58:28 mg Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclose...

I tried the numbers. They dont make difference. In the Frontend::Customer::Auth has a field called Customer::AuthModule that it is not possible uncheck. The code is apparently correct, but the authentication only does what is checked in this field.

#------------------VARIABLES-------------------# my $BaseDN =   'o=TRT10' ;  my $Host =   '10.10.222.91' ;  my $SearchUserDN =   'uid=otrs,ou=sistemas,o=trt10' ;  my $SearchUserPw =   '#####' ;  #------------------CONFIG-----------------------# # This is an example configuration for an LDAP auth. b...

I saw the documentation you quoted, I did some changes, but nothing had an effect. What I want is that the client at the time of login, may enter both registered users on an LDAP decentralized as whith registered users in the local database. This authentication that is shown in the documentation is ...

crythias wrote:You show only CustomerUser (demographics) not Customer::Auth (Authentication)

Sorry, I am beginner and do not quite understand technical terms. I did not understand what do you mean by demographics.
Could you tell which file I need to edit?

Hello, I'm trying to implement two modules authentication for clients. I've tried to do as this documentation: http://doc.otrs.org/3.2/en/html/external-backends.html%20multiple-customer-backend-example But no effect emerged for both. Authentication is still performed only by one or the LDAP or the D...

Hi Crythias, I solved the problem. Thanks for your help. <!--dtl:js_on_document_complete--> <script type="text/javascript">//<![CDATA[ Core.Agent.TicketAction.Init(); function nonetext() { document.compose.Subject.value = ""; document.compose.RichText.value = $('#Dest').val(); do...

Version 3.1.6 Did you upgrade from 3.0? This code is not doing what is supposed to do. I was trying to show 3 DynamicFields when I choose the queue. what are the DynamicField's names as you've configured them? I didnt make upgrade, but I am using the theme of my company. The names of the Dynamic Fi...

crythias wrote:The fields will be named what you named them.
Please indicate your OTRS version. Note that your code is different from what's been presented.

Version 3.1.6

Hi Crythias, Sorry for the last post on the solved topic. I am a beginner in OTRS and here. This code is not doing what is supposed to do. I was trying to show 3 DynamicFields when I choose the queue. This is my code: <script type="text/javascript">//<![CDATA[ Core.Agent.TicketAction.Init(...

Hi Crythias, Sorry for my english, I'm Brazilian and I'm trying to implement OTRS. I would wonder if there is any error in my code. I'm putting DynamicField_TicketFreeText and the LabelDynamicField_TicketFreeText finished with ID Dynamic Field. Is that correct? <!--dtl:js_on_document_complete--> <sc...