Search found 24 matches

by tallesleonardo
31 Jul 2019, 15:35
Forum: Geral
Topic: Trazer o valor de um DynamicField dentro de uma nota
Replies: 1
Views: 343

Re: Trazer o valor de um DynamicField dentro de uma nota [RESOLVIDO]

O parametro para trazer o valor de um DynamicField dentro da nota é: <OTRS_TICKET_DynamicField_*_Value>
Obs.: onde tem * substituir pelo nome do DynamicField
by tallesleonardo
30 Jul 2019, 16:14
Forum: General
Topic: Integration OTRS + AD to create users
Replies: 10
Views: 1026

Re: Integration OTRS + AD to create users

And if you must build it, you're halfway to data entry directly into AD anyway. The PowerShell interface that puts the data into AD can be fed to OTRS at the same time if you wish... https://docs.microsoft.com/en-us/powershell/module/addsadministration/new-aduser?view=win10-ps In fact, I have creat...
by tallesleonardo
25 Jul 2019, 21:47
Forum: General
Topic: Integration OTRS + AD to create users
Replies: 10
Views: 1026

Re: Integration OTRS + AD to create users

So in this case I am trying to automate the process of creating users in AD through OTRS, so the Analyst doesn't have to go to AD to create them. Because this is a very recurring demand in the company where I work, and sometimes is causing bottlenecks. Therefore, I would like OTRS to take the user i...
by tallesleonardo
25 Jul 2019, 19:22
Forum: Geral
Topic: Trazer o valor de um DynamicField dentro de uma nota
Replies: 1
Views: 343

Trazer o valor de um DynamicField dentro de uma nota

Olá, Criei um processo para automatizar a abertura de chamados baseado na quantidade de usuários solicitados para a criação. Porém, eu preciso trazer as informações de cada um desses usuários em algum lugar dentro desse chamado. Pra isso estou tentando através de uma "Ação de Transição" conforme ilu...
by tallesleonardo
25 Jul 2019, 16:06
Forum: General
Topic: Open multiple tickets at once
Replies: 3
Views: 524

Re: Open multiple tickets at once [SOLVED]

Hi, I was able to solve this demand by creating a process. I created a process where the agent can select the number of users that should be created, from there a call of type process is created with the appropriate form, respecting the amount previously informed. After filling in the information re...
by tallesleonardo
25 Jul 2019, 16:02
Forum: Geral
Topic: Abrir vários chamados de uma só vez
Replies: 5
Views: 695

Re: Abrir vários chamados de uma só vez [RESOLVIDO]

Bom dia, Consegui resolver essa demanda criando um processo. Criei um processo onde o atendente pode selecionar a quantidade de usuários que deverão ser criados, a partir daí um chamado do tipo processo é criado com o devido formulário, respeitando a quantidade informada anteriormente. Após preenchi...
by tallesleonardo
24 Jul 2019, 19:15
Forum: General
Topic: Integration OTRS + AD to create users
Replies: 10
Views: 1026

Re: Integration OTRS + AD to create users

Hi,


Actually I need to create these users in AD. I need to get DynamicFields values ​​and send them to AD for user creation.
by tallesleonardo
24 Jul 2019, 15:36
Forum: General
Topic: Open multiple tickets at once
Replies: 3
Views: 524

Re: Open multiple tickets at once

Yes, but as far as I can get in process management, it only allows me to automate the creation of one ticket at a time and I need to create several. And this amount has to be variable.
by tallesleonardo
24 Jul 2019, 15:31
Forum: Geral
Topic: Abrir vários chamados de uma só vez
Replies: 5
Views: 695

Re: Abrir vários chamados de uma só vez

Olá Marcus, então, tenho uma demanda recorrente na minha empresa para criação de usuários no AD. E as vezes essas solicitações chegam com vários usuários diferente para serem criados, e criar um chamado para cada uma dessas demanda torna-se um trabalho moroso. Portanto gostaria de tornar esse tipo d...
by tallesleonardo
24 Jul 2019, 00:03
Forum: General
Topic: Open multiple tickets at once
Replies: 3
Views: 524

Open multiple tickets at once

Hello,

I wonder if anyone could automate the opening of tickets so that several equal calls can be created at one time?

Today I am using OTRS in version 6.0.19 with MySQL database.
by tallesleonardo
24 Jul 2019, 00:01
Forum: General
Topic: Integration OTRS + AD to create users
Replies: 10
Views: 1026

Integration OTRS + AD to create users

Hello, I wonder if anyone has done this kind of integration between OTRS and AD so that through data filled in OTRS users are created with the proper permissions in AD? Or through WebService with PowerShell to run scripts that can get objects from DynamicFields? Today I am using OTRS in version 6.0....
by tallesleonardo
23 Jul 2019, 23:52
Forum: Geral
Topic: Abrir vários chamados de uma só vez
Replies: 5
Views: 695

Abrir vários chamados de uma só vez

Olá,

Gostaria de saber se alguém conseguiu automatizar a abertura de chamados, de modo que possam ser criados vários chamados iguais de uma só vez?

Hoje estou usando o OTRS na versão 6.0.19 com banco de dados MySQL.
by tallesleonardo
23 Jul 2019, 23:42
Forum: Geral
Topic: Integração OTRS + AD para criação de usuário/permissionamento
Replies: 1
Views: 617

Integração OTRS + AD para criação de usuário/permissionamento

Olá, Gostaria de saber se alguém já fez esse tipo integração entre o OTRS e o AD pra que através de dados preenchidos no OTRS sejam criados usuários com os devidos permissionamentos no AD? Ou através de WebService com PowerShell pra execução de scripts que consigam obter objetos vindo de DynamicFiel...
by tallesleonardo
03 Jul 2013, 19:44
Forum: Help
Topic: Using more than one customer backend
Replies: 10
Views: 1823

Re: Using more than one customer backend

It's working now! This is the current Config.pm: # -- # Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2011 OTRS AG, http://otrs.org/ # -- # $Id: Config.pm.dist,v 1.25 2011/09/16 10:58:28 mg Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enc...
by tallesleonardo
02 Jul 2013, 21:55
Forum: Help
Topic: Using more than one customer backend
Replies: 10
Views: 1823

Re: Using more than one customer backend

I tried the numbers. They dont make difference. In the Frontend::Customer::Auth has a field called Customer::AuthModule that it is not possible uncheck. The code is apparently correct, but the authentication only does what is checked in this field.
by tallesleonardo
02 Jul 2013, 18:40
Forum: Help
Topic: Using more than one customer backend
Replies: 10
Views: 1823

Re: Using more than one customer backend

#------------------VARIABLES-------------------# my $BaseDN =   'o=TRT10' ;  my $Host =   '10.10.222.91' ;  my $SearchUserDN =   'uid=otrs,ou=sistemas,o=trt10' ;  my $SearchUserPw =   '#####' ;  #------------------CONFIG-----------------------# # This is an example configuration for an LDAP auth. b...
by tallesleonardo
01 Jul 2013, 22:24
Forum: Help
Topic: Using more than one customer backend
Replies: 10
Views: 1823

Re: Using more than one customer backend

I saw the documentation you quoted, I did some changes, but nothing had an effect. What I want is that the client at the time of login, may enter both registered users on an LDAP decentralized as whith registered users in the local database. This authentication that is shown in the documentation is ...
by tallesleonardo
29 Jun 2013, 17:19
Forum: Help
Topic: Using more than one customer backend
Replies: 10
Views: 1823

Re: Using more than one customer backend

crythias wrote:You show only CustomerUser (demographics) not Customer::Auth (Authentication)
Sorry, I am beginner and do not quite understand technical terms. I did not understand what do you mean by demographics.
Could you tell which file I need to edit?
by tallesleonardo
28 Jun 2013, 21:42
Forum: Help
Topic: Using more than one customer backend
Replies: 10
Views: 1823

Using more than one customer backend

Hello, I'm trying to implement two modules authentication for clients. I've tried to do as this documentation: http://doc.otrs.org/3.2/en/html/external-backends.html%20multiple-customer-backend-example But no effect emerged for both. Authentication is still performed only by one or the LDAP or the D...
by tallesleonardo
29 May 2013, 20:39
Forum: Help
Topic: How to show DynamicFields hidden when we choose the queue
Replies: 5
Views: 674

Re: How to show DynamicFields hidden when we choose the queu

Hi Crythias, I solved the problem. Thanks for your help. <!--dtl:js_on_document_complete--> <script type="text/javascript">//<![CDATA[ Core.Agent.TicketAction.Init(); function nonetext() { document.compose.Subject.value = ""; document.compose.RichText.value = $('#Dest').val(); document.getElementByI...
by tallesleonardo
28 May 2013, 21:27
Forum: Help
Topic: How to show DynamicFields hidden when we choose the queue
Replies: 5
Views: 674

Re: How to show DynamicFields hidden when we choose the queu

Version 3.1.6 Did you upgrade from 3.0? This code is not doing what is supposed to do. I was trying to show 3 DynamicFields when I choose the queue. what are the DynamicField's names as you've configured them? I didnt make upgrade, but I am using the theme of my company. The names of the Dynamic Fi...
by tallesleonardo
28 May 2013, 20:51
Forum: Help
Topic: How to show DynamicFields hidden when we choose the queue
Replies: 5
Views: 674

Re: How to show DynamicFields hidden when we choose the queu

crythias wrote:The fields will be named what you named them.
Please indicate your OTRS version. Note that your code is different from what's been presented.
Version 3.1.6
by tallesleonardo
28 May 2013, 18:44
Forum: Help
Topic: How to show DynamicFields hidden when we choose the queue
Replies: 5
Views: 674

How to show DynamicFields hidden when we choose the queue

Hi Crythias, Sorry for the last post on the solved topic. I am a beginner in OTRS and here. This code is not doing what is supposed to do. I was trying to show 3 DynamicFields when I choose the queue. This is my code: <script type="text/javascript">//<![CDATA[ Core.Agent.TicketAction.Init(); functio...
by tallesleonardo
27 May 2013, 22:54
Forum: Howtos
Topic: How To show freetext for specific Queues for Customers
Replies: 75
Views: 121203

Re: How To show freetext for specific Queues for Customers

Hi Crythias, Sorry for my english, I'm Brazilian and I'm trying to implement OTRS. I would wonder if there is any error in my code. I'm putting DynamicField_TicketFreeText and the LabelDynamicField_TicketFreeText finished with ID Dynamic Field. Is that correct? <!--dtl:js_on_document_complete--> <sc...