Search found 4 matches

by basd82
12 Oct 2015, 12:43
Forum: General
Topic: Mail send 2 hours in future
Replies: 1
Views: 851

Mail send 2 hours in future

Hi , I have strange thing, all my time's are in sync on the mail server and server where otrs runs the timezone is set correctly. When i recieve a mail in otrs the time is correct, but mail is send by otrs is send it is send in the future. So i send mail now at 12:43 the mail has a time stamp of 14:...
by basd82
19 Jul 2014, 18:02
Forum: General
Topic: Auto forward of certan tickets
Replies: 1
Views: 871

Auto forward of certan tickets

Hi, I want that otrs automaticly forwards en email that comes in my otrs que to be forwarded to the financiel department e-mail adres, including de attached PDF, if meets som criterea like from adres en subject. After this is done i want to add note to the ticket that it was forwarded to fin departm...
by basd82
10 Jan 2014, 12:44
Forum: Help
Topic: add rows
Replies: 3
Views: 995

Re: add rows

crythias wrote:I hear tell this is add columns? I believe it's now a feature
How can i do this ?
by basd82
10 Jan 2014, 00:53
Forum: Help
Topic: add rows
Replies: 3
Views: 995

add rows

HI

In otrs 3.2.x i added two rows to New Tickets and Open Tickets / Need to be answered on the dashboard.
Those two rows where qeue and owner

But i cant figer out what i do have to change to AgentDashboardTicketGeneric.dtl.

Does some one know how to do this in 3.3.x ?