Search found 4 matches

by srto
22 Apr 2016, 09:51
Forum: Help
Topic: issue with otrs ticket notification
Replies: 0
Views: 290

issue with otrs ticket notification

Hi, We have set up a "close ticket notification" so that the customer receives a notification when a ticket is closed. We have 2 issues with this notification: 1. The notification is not always sent to the customer who has originally raised the ticket but to some other agent that has intervened in t...
by srto
19 Dec 2014, 12:08
Forum: OTRS Developers
Topic: OTRS merging of windows
Replies: 1
Views: 758

OTRS merging of windows

Hi, I would like to merge AgentTicketPriority and AgentLinkObject into one window so that when the agent presses "Priority" from the ticket the agent can assign the priority to the ticket and at the same time select the CI. Could you kindly advise what's the quickest/cleanest way to achieve this? Th...
by srto
27 Nov 2013, 19:03
Forum: General
Topic: Close Ticket Popup box
Replies: 0
Views: 368

Close Ticket Popup box

Hi,

I want to remove the close ticket pop up box that comes up as soon as an agent clicks on Close in a ticket window.

Instead the ticket is closed automatically.

Can you please indicate how I should go about it?

Thanks,
Ray
by srto
29 Mar 2013, 15:55
Forum: Help
Topic: Disk space usage on otrs
Replies: 2
Views: 2797

Disk space usage on otrs

Hi, I am trying to minimize the amount of disk space used by otrs especially by the articles. I store the articles in the FileSystem and I am noticing that approximately 50% of the space is used up by a file called plain.txt which I believe stores the plain text version of the e-mail sent by custome...