Znuny and ((OTRS)) Community Edition

Hi fizze. I just found this article and have been searching for a week as the previous poster was apparently doing. It is late in the day, so I will not be able to test out your steps until tomorrow, but now at least I have the link to your tutorial. I will log and report my experiences and let you ...

Ok. I admit to being a doofus. I see the two DTL files that need to be modified. To make sure these are not overwritten with upgrades, I created a new folder as per the Admin manual in Chapter 14 and only copied the two DTL files to it. Now I just have to throw caution to the wind and try it in deve...

You mention modifying the .dtl files. Can you be more specific as to where those are located?

I have a similar thing I am trying to do. User selects a type and sub-type. Based on those combinations, there are 26 possible queues that the ticket can be placed in.