Znuny and ((OTRS)) Community Edition

Hello, the General Data Protection Regulation (GDPR) gives rights to people to manage the personal data that's been collected by an employer or other type of agency or organization. The GDPR gives data subjects the right to do the following, as it pertains to their personal data: Obtain copies Reque...

Thanks Roy I'll try to deploy it, at the moment is not installed. I thought was an obsolete module.

Thanks.

Massimo

Thanks Roy!

Thanks Roy!

yes, it works also inserting one by one. But I'm expecting to insert multiple address at the same time like google mail or outlook. If I've 40 or more e-mail, from my side it's not acceptable to manually insert it one by one.

Do you have other suggestions?

Many thanks.

Massimo

Hello, I am using OTRS Version: 6.0.23 There's a standard way to track the "customer satisfaction"? I mean give the possibility to the customer (that receive the ticket) to answer at some questions in order to evaluate if the agent and the service/s provided works as expected. I'm expect t...

Thanks Emin for your confirmation!

Hello, I am using OTRS Version: 6.0.23 I have this problem: I've to send an e-mail to multiple addresses (eg 30-40). Menu -> Ticket -> New Ticket from e-mail. I insert a list of e-mail addresses separeted by , or ; After the ticket is succesfully created the system put it on the queue in order to se...

Hello, I am using OTRS Version: 6.0.23. There's a standard way to setup a password policy? E.g. - Force user to change password every x months - Have a mandatory number of specials chars - Define a password blacklist Further, how to check if the current password are compliant with the policy impleme...

Dear all, I'm using OTRS 3.2.0 , since last friday I'm no more able to send mail to customer after opened a ticket, the screen remains blank. Looking at otrs.log in D:\OTRS\OTRS\var\ I can see the following staetment [Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user useri...

Many thanks Crythias! Following this post: viewtopic.php?f=60&t=8032 (How To show freetext for specific Queues for Customers) I've 1) Created into OTRS Admin the project Dynaminc field (ProgettoARI) 2) Enabled into "Ticket -> Frontend::Customer::Ticket::ViewNew" 3) Edited the "Cus...

Hi All,

there's a standard way to generate dashboard in OTRS by using Google Charts?

Any experience? Suggestions?

Thanks.

Massimo

Hi All, my goal is show or hide a dynaminc field (in the example below named: "Progetto") based on the Customer ID in CustomerTicketMessage Interface. To achieve this goal I've defined an ACL in config.pm file. $Self->{TicketAcl}->{'ACL-Customer-ID'} = { Properties => { Frontend => { Actio...

Hi All, not sure if this is possibile. We are on OTRS 3.2.0.beta3. We are trying to setup this scenario. Several Customer Ids are using our OTRS system (there's only one Queue and the Type/Services are in common between all customers). We want allow only for certain CustomerID (into CustomerTicketMe...