Search found 6 matches

by mmanara
25 Jul 2017, 11:08
Forum: Come devo fare
Topic: send mail from OTRS error
Replies: 1
Views: 6068

Re: send mail from OTRS error

OTRS_definition.zip
by mmanara
25 Jul 2017, 10:36
Forum: Come devo fare
Topic: send mail from OTRS error
Replies: 1
Views: 6068

send mail from OTRS error

Dear all, I'm using OTRS 3.2.0 , since last friday I'm no more able to send mail to customer after opened a ticket, the screen remains blank. Looking at otrs.log in D:\OTRS\OTRS\var\ I can see the following staetment [Error][Kernel::System::MailAccount::POP3S::_Fetch][154] POP3S: Auth for user useri...
by mmanara
17 Mar 2013, 17:49
Forum: Help
Topic: How to Show hide dynamic fields in CustomerTicketMessage
Replies: 3
Views: 3097

Re: How to Show hide dynamic fields in CustomerTicketMessage

Many thanks Crythias! Following this post: viewtopic.php?f=60&t=8032 (How To show freetext for specific Queues for Customers) I've 1) Created into OTRS Admin the project Dynaminc field (ProgettoARI) 2) Enabled into "Ticket -> Frontend::Customer::Ticket::ViewNew" 3) Edited the "CustomerTicketMessage....
by mmanara
17 Mar 2013, 17:44
Forum: Help
Topic: OTRS & Google Charts Dashboard
Replies: 2
Views: 284

OTRS & Google Charts Dashboard

Hi All,

there's a standard way to generate dashboard in OTRS by using Google Charts?

Any experience? Suggestions?

Thanks.

Massimo
by mmanara
17 Mar 2013, 16:54
Forum: Help
Topic: How to Show hide dynamic fields in CustomerTicketMessage
Replies: 3
Views: 3097

How to Show hide dynamic fields in CustomerTicketMessage

Hi All, my goal is show or hide a dynaminc field (in the example below named: "Progetto") based on the Customer ID in CustomerTicketMessage Interface. To achieve this goal I've defined an ACL in config.pm file. $Self->{TicketAcl}->{'ACL-Customer-ID'} = { Properties => { Frontend => { Action => ['Cus...
by mmanara
09 Mar 2013, 16:55
Forum: Help
Topic: Dynamic Field available only to a specific CustomerID
Replies: 0
Views: 273

Dynamic Field available only to a specific CustomerID

Hi All, not sure if this is possibile. We are on OTRS 3.2.0.beta3. We are trying to setup this scenario. Several Customer Ids are using our OTRS system (there's only one Queue and the Type/Services are in common between all customers). We want allow only for certain CustomerID (into CustomerTicketMe...