Search found 13 matches

by otrsTerrence
04 Jun 2013, 11:18
Forum: Help
Topic: notification tags
Replies: 1
Views: 314

notification tags

how to get 'recipient agent' notification tags?

thanks
by otrsTerrence
23 May 2013, 16:21
Forum: Help
Topic: Modified Ticket Number
Replies: 4
Views: 499

Re: Modified Ticket Number

its works, thanks for help ^^
by otrsTerrence
23 May 2013, 08:46
Forum: Help
Topic: Modified Ticket Number
Replies: 4
Views: 499

Modified Ticket Number

ticket number generator : date (e.g 20130523101)

now, i want to customize as 2013052310001.
so any suggestion of add 3 more digit at last of ticket number?
by otrsTerrence
17 Apr 2013, 07:46
Forum: Help
Topic: otrs webservices has wsdl or not?
Replies: 1
Views: 473

otrs webservices has wsdl or not?

plz give comment , thnk in advanced. ^^
by otrsTerrence
15 Apr 2013, 16:53
Forum: Help
Topic: Customize Ticket History
Replies: 1
Views: 276

Customize Ticket History

i would like to set permission on the ticket history, which means that only allow root user can view ticket history, other will be disable. Any Ideas?
by otrsTerrence
12 Apr 2013, 03:50
Forum: Help
Topic: multiple agent view only single customer created ticket.
Replies: 2
Views: 237

Re: multiple agent view only single customer created ticket.

hi jojo, i'm not pro in english and thank for remind about urgent case and this issue i have found my solution alr, thank for reply ^^
by otrsTerrence
12 Apr 2013, 03:47
Forum: Help
Topic: any recommend of multiple group in single queue?
Replies: 6
Views: 2131

Re: any recommend of multiple group in single queue?

thanks for reply, i have find my answer alr .
by otrsTerrence
11 Apr 2013, 13:05
Forum: Help
Topic: multiple agent view only single customer created ticket.
Replies: 2
Views: 237

multiple agent view only single customer created ticket.

hey guys, plz give any suggestion for this case, urgent!!!
by otrsTerrence
11 Apr 2013, 13:03
Forum: Help
Topic: any recommend of multiple group in single queue?
Replies: 6
Views: 2131

any recommend of multiple group in single queue?

currently i have single agent with single group, and i want to combine multiple group in one queue, any suggestion or recommend ?
by otrsTerrence
01 Mar 2013, 04:13
Forum: Help
Topic: Survey URL broken, can't open !!! plz help
Replies: 1
Views: 270

Re: Survey URL broken, can't open !!! plz help

can anyone give me suggestion or any idea of this error, urgent!!! thank in advanced
by otrsTerrence
28 Feb 2013, 04:38
Forum: Help
Topic: Survey URL broken, can't open !!! plz help
Replies: 1
Views: 270

Survey URL broken, can't open !!! plz help

recently, i had setup an survey and set the survey::sendperiod to 0 and set it as master state , after ticket close successful , email received but the survey url gt following error
Image