Znuny and ((OTRS)) Community Edition

how to get 'recipient agent' notification tags?

thanks

its works, thanks for help ^^

ticket number generator : date (e.g 20130523101)

now, i want to customize as 2013052310001.
so any suggestion of add 3 more digit at last of ticket number?

plz give comment , thnk in advanced. ^^

i would like to set permission on the ticket history, which means that only allow root user can view ticket history, other will be disable. Any Ideas?

hi jojo, i'm not pro in english and thank for remind about urgent case and this issue i have found my solution alr, thank for reply ^^

thanks for reply, i have find my answer alr .

hey guys, plz give any suggestion for this case, urgent!!!

currently i have single agent with single group, and i want to combine multiple group in one queue, any suggestion or recommend ?

give any suggestion, thankx

can anyone give me suggestion or any idea of this error, urgent!!! thank in advanced

recently, i had setup an survey and set the survey::sendperiod to 0 and set it as master state , after ticket close successful , email received but the survey url gt following error

plz help , urgent