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by sanprasa
22 Feb 2013, 17:59
Forum: Kix4OTRS
Topic: Body text in close notification
Replies: 0
Views: 13698

Body text in close notification

Hi I am new to OTRS, Using domino lotus notes I am creating tickets in OTRS and showing document link in ticket body. Now I need to change my lotus document status while closing OTRS ticket. I can achieve it if I can print my lotus document id(which is in document link)in closure notification of OTR...