Search found 28 matches

by TzunTzai
29 Nov 2013, 02:10
Forum: Help
Topic: Ubuntu 13.10 and Otrs 3.2.12
Replies: 3
Views: 955

Re: Ubuntu 13.10 and Otrs 3.2.12

Not sure if this'll solve your problem, but it solved mine. When I linked OTRS to Apache, I forgot to put .conf at the end of OTRS. Made the adjustment and everything started to work. I also have a step by step of how I installed OTRS onto Ubuntu server if you think it'll help. ln -s /opt/otrs/scrip...
by TzunTzai
27 Nov 2013, 06:31
Forum: Help
Topic: Ubuntu 13.10 and Otrs 3.2.12
Replies: 3
Views: 955

Re: Ubuntu 13.10 and Otrs 3.2.12

I'm having the same problem with Ubuntu Server 13.10 and OTRS 3.3.2. Any luck?
by TzunTzai
23 May 2013, 21:37
Forum: Help
Topic: Windows 2008 r2 install
Replies: 13
Views: 5338

Re: Windows 2008 r2 install

So, what is the latest verion of OTRS that works on Win2008R2 and it's based on apache not IIS? 2.4.6 and 2.4.7 didn't worked for me. Thanks a lot! I gave in and went to Linux. Using OpenSUSE 11.4 w/ the latest version of OTRS. The install was quite easy. And OTRS is MUCH faster in Linux than Windo...
by TzunTzai
14 May 2013, 16:26
Forum: Help
Topic: OTRS Error
Replies: 6
Views: 754

Re: OTRS Error

Each client has their own queue / sub-queue. Sounds like a mess to track. If you had thousands of clients creating all those queues and subqueues would be a nightmare. If I had a new client, I'd just tell her to use the Hardware queue and select "Install" as a service. If I had another new client, ...
by TzunTzai
14 May 2013, 15:33
Forum: Help
Topic: OTRS Error
Replies: 6
Views: 754

Re: OTRS Error

Would you recommend that I use another feature to define ticket category? A combination of queues (types of things being serviced and agents who know how to handle them) and services (things needing to be serviced) and ACL to segregate services per queue. But since "category" is a rather generic te...
by TzunTzai
14 May 2013, 15:18
Forum: Help
Topic: OTRS Error
Replies: 6
Views: 754

Re: OTRS Error

crythias wrote:Yes. possibly. There's a high likelihood this matches a Dynamic Field blank entry.
Got it. I do have a rather large set of dynamic field data being used to display ticket category. Would you recommend that I use another feature to define ticket category?
by TzunTzai
10 May 2013, 23:57
Forum: Help
Topic: OTRS Error
Replies: 6
Views: 754

OTRS Error

Checking the System Logs, I'm seeing this error randomly. Fri May 10 16:51:50 2013 error OTRS-CGI-10 YAML data was: "--- DefaultValue: '' " Fri May 10 16:51:50 2013 error OTRS-CGI-10 Loading the YAML string failed: Syck parser (line 1, column 21): syntax error at /usr/lib/perl5/vendor_perl/5.12.3/i5...
by TzunTzai
10 May 2013, 20:53
Forum: Help
Topic: Queue View: View Locked Tickets
Replies: 5
Views: 1893

Re: Queue View: View Locked Tickets

crythias wrote:Edit Config Settings in Ticket -> Frontend::Agent::ModuleRegistration
Frontend::Module###AgentTicketQueue
Link: Action=AgentTicketQueue;Filter=All
(kinda)
but the general gist is going to be all the queues need to have Filter=All as well.

Thanks for the help!
by TzunTzai
10 May 2013, 20:26
Forum: Help
Topic: Queue View: View Locked Tickets
Replies: 5
Views: 1893

Re: Queue View: View Locked Tickets

crythias wrote:the "All tickets" should show you locked tickets. "Available Tickets" will show only unlocked, because unlocked is available.

Silly me, I didn't even notice that! ;p

Is there a way to make "All Tickets" the default instead of "Available Tickets"?
by TzunTzai
10 May 2013, 20:08
Forum: Help
Topic: Queue View: View Locked Tickets
Replies: 5
Views: 1893

Queue View: View Locked Tickets

I'm trying to view all tickets in "Queue View", both locked and unlocked. I didn't have a problem with this in OTRS v3.2.2. I just updated to OTRS v3.2.6, now I can't view locked tickets in Queue View. These config changes worked in 3.2.2. But not with 3.2.6 http://complemento.net.br/en/2012/07/31/o...
by TzunTzai
06 May 2013, 23:46
Forum: Help
Topic: Installing OTRS 3.2.x on OpenSUSE 12.3
Replies: 6
Views: 687

Re: Installing OTRS 3.2.x on OpenSUSE 12.3

Personally, I like Ubuntu, but I'm not about to tell you to change for the sake of it. I like installing by source instead of RPM. I don't know enough about openSuSE (I'm installing the core onto my VirtualBox to find out) to make a statement about how to fix on the rpm. Excellent idea. I'll give U...
by TzunTzai
06 May 2013, 20:53
Forum: Help
Topic: Installing OTRS 3.2.x on OpenSUSE 12.3
Replies: 6
Views: 687

Re: Installing OTRS 3.2.x on OpenSUSE 12.3

crythias wrote:
TzunTzai wrote: I know next to NOTHING about linux
What led you to OpenSUSE 12.3?

Also, I'm running OpenSUSE as a VM via Hyper-V. Version 11.x had a few kinks when ran in HV. Version 12.3 installed and ran smoothly on HV out of box. Also why I chose it.
by TzunTzai
06 May 2013, 20:52
Forum: Help
Topic: Installing OTRS 3.2.x on OpenSUSE 12.3
Replies: 6
Views: 687

Re: Installing OTRS 3.2.x on OpenSUSE 12.3

I know next to NOTHING about linux What led you to OpenSUSE 12.3? Sorry, I take that back. I have used linux in the past, but not at an administrator level. I knew enough to instal the OS, update/patch, and run a few shell commands. FreeBSD was second nature, however I've found that UNIX and Linux ...
by TzunTzai
06 May 2013, 20:43
Forum: Help
Topic: Installing OTRS 3.2.x on OpenSUSE 12.3
Replies: 6
Views: 687

Installing OTRS 3.2.x on OpenSUSE 12.3

Came across this little problem during installation. The command "SuSEconfig" is no longer present in OpenSUSE 12.3 With this being the case, how might I complete the OTRS installation? Sorry, I know next to NOTHING about linux. The only reason I'm attempting the install is because the Windows versi...
by TzunTzai
03 May 2013, 16:55
Forum: Help
Topic: Default password for MySQL on Windows installation?
Replies: 6
Views: 4046

Re: Default password for MySQL on Windows installation?

Hello, I'm trying to install latest OTRS (3.2.3) on Windows machine, using bundled package/installer, but I'm stuck on second Web installer page. I have to enter root password for MySQL, but neither empty nor 'root' works. I cannot also login to mysql by mysql.exe client - root, root@localhost, wit...
by TzunTzai
03 May 2013, 16:43
Forum: Help
Topic: Help in upgrading OTRS 3.0.10 to 3.2.3 - Windows
Replies: 1
Views: 486

Re: Help in upgrading OTRS 3.0.10 to 3.2.3 - Windows

Hi, I'm using OTRS 3.0.10 right now and it is running under Windows. My manager asked me to upgrade OTRS to the latest version (3.2.3). So I performed the backup of the current OTRS installation and restored the files to new installation, but faced some errors. I found on a guide to execute "DBUpda...
by TzunTzai
03 May 2013, 15:35
Forum: Help
Topic: Windows 2008 r2 install
Replies: 13
Views: 5338

Re: Windows 2008 r2 install

Good News! =) Trying this weekend. Release Notes: OTRS Windows Installer 3.0.0 beta2 What's New Has the possibility to upgrade a previously installed OTRS system. Has the possibility to configure and deploy OTRS on Microsoft Internet Information Server. Has the possibility to configure OTRS using Po...
by TzunTzai
28 Apr 2013, 18:30
Forum: Help
Topic: Windows 2008 r2 install
Replies: 13
Views: 5338

Re: Windows 2008 r2 install

Scratch that. 3.2.5 seems to have the same problem as well. Trying 3.2.4 now =|
by TzunTzai
28 Apr 2013, 18:25
Forum: Help
Topic: Windows 2008 r2 install
Replies: 13
Views: 5338

Re: Windows 2008 r2 install

Hi,

I'm having the same problem. I tried installing stand alone versions of Apache 2.2.x with no luck... It still crashed.

The only working "solution" I've found is to uninstall 3.2.6 for the previous version 3.2.5. I'm just going to skip 3.2.6 and hope the issue gets resolved in 3.2.7

Regards,
by TzunTzai
11 Apr 2013, 17:53
Forum: Help
Topic: OTRS Not Polling (OTRS 3.2.1 Windows)
Replies: 15
Views: 2025

Re: OTRS Not Polling (OTRS 3.2.1 Windows)

Solved the problem on my system. Any update got wrong so that the scheduler4win could not start and get some errors with unknown columns. I exported the database to my testsystem and did alle updates again. With the correctly updated database, the scheduler can now start on the productiv. So you in...
by TzunTzai
26 Mar 2013, 19:44
Forum: Help
Topic: OTRS Not Polling (OTRS 3.2.1 Windows)
Replies: 15
Views: 2025

Re: OTRS Not Polling (OTRS 3.2.1 Windows)

We are struggling with the same problem. It starts before updating with the version 3.1.12. I have nothing changed on otrs. An update to 3.2.3 have not solved the problem. We are running with windows task scheduler. But he creates sometimes totally empty tickets. The second or third ticket is then ...
by TzunTzai
03 Mar 2013, 16:38
Forum: Help
Topic: OTRS Not Polling (OTRS 3.2.1 Windows)
Replies: 15
Views: 2025

Re: OTRS Not Polling (OTRS 3.2.1 Windows)

Ive come across that issue atleast twice so far in a live environment without even updating. The only fix i found was to reinstall OTRS and import your data, its a pretty rare problem. Thanks for the feedback Arvas. We've actually already tried that, however it was unsuccessful. For now we are stil...
by TzunTzai
23 Feb 2013, 21:36
Forum: Help
Topic: OTRS Not Polling (OTRS 3.2.1 Windows)
Replies: 15
Views: 2025

Re: OTRS Not Polling (OTRS 3.2.1 Windows)

If I run the following from the command prompt, polling works fine. I'd rather not have to rely on executing running a batch file in taskmanager.

Any ideas?

Code: Select all

>perl.exe c:\pro~1\OTRS\OTRS\bin\otrs.PostMasterMailbox.pl
Alex
by TzunTzai
20 Feb 2013, 18:07
Forum: Help
Topic: OTRS Not Polling (OTRS 3.2.1 Windows)
Replies: 15
Views: 2025

Re: OTRS Not Polling (OTRS 3.2.1 Windows)

And otrs log? The only things that really stand out are below. Everything else is generic user activity. [Tue Feb 19 18:25:02 2013][Notice][Kernel::System::PID::PIDCreate] Can't create PID otrs.Scheduler, because it's already running (domain.com/1652)! [Tue Feb 19 18:25:03 2013][Notice][main::_star...
by TzunTzai
20 Feb 2013, 16:17
Forum: Help
Topic: OTRS Not Polling (OTRS 3.2.1 Windows)
Replies: 15
Views: 2025

Re: OTRS Not Polling (OTRS 3.2.1 Windows)

Are your cronjobs running? Any log messages? Looks like jobs are running. here are the logs from cronw.log [2013/02/19 18:07:31] starting service [2013/02/19 18:07:31] cron dir 'C:\Program Files\OTRS\CRONw\cron.daily' does not exist. [2013/02/19 18:07:31] Created cron dir 'C:\Program Files\OTRS\CRO...
by TzunTzai
20 Feb 2013, 16:01
Forum: Help
Topic: OTRS Not Polling (OTRS 3.2.1 Windows)
Replies: 15
Views: 2025

Re: OTRS Not Polling (OTRS 3.2.1 Windows)

Ok, that didnt work. OTRS is still not automatically polling emails...
by TzunTzai
20 Feb 2013, 01:35
Forum: Help
Topic: OTRS Not Polling (OTRS 3.2.1 Windows)
Replies: 15
Views: 2025

Re: OTRS Not Polling (OTRS 3.2.1 Windows)

Looks like v3.2.2 just released today. Hope that'll fix something ;)

ftp://ftp.otrs.org/pub/otrs/otrs-3.2.2- ... -2.4.5.exe
by TzunTzai
20 Feb 2013, 01:30
Forum: Help
Topic: OTRS Not Polling (OTRS 3.2.1 Windows)
Replies: 15
Views: 2025

OTRS Not Polling (OTRS 3.2.1 Windows)

Hi, I just updated OTRS to the latest release v 3.2.1 in Windows a few days ago. We just realized that OTRS is not currently polling emails. To verify that the incoming pop3 email accounts are setup properly, I went to Admin --> PostMaster Mail Accounts --> Fetch mail All email them populated the ne...