Znuny and ((OTRS)) Community Edition

montoxic

Hi,

I am thinking about how to let some specific Agents create Customer Companies, but i dont want to give them access to the whole Admin. Is ACL the correct way to do it? Running OTRS 4.

Regards

montoxic

Hi again, thanks again. I am trying to get it to work in AgentTicketCustomer.tt And this part is really where i lack the knowledge of how to do it, where to put the code. 1. Have created MyModule.xml 2. Have created MyModule.pm 3. Have created a dynamicfield called DynamicField_sccompany 3. Has trie...

montoxic

Big Thanks for the tip, i will look into this and get back.

montoxic

Hi again, I am not trying to use that OTRS addon no more, i get it to work, but i want to do some more things in the future and are trying to do this insteed: I am trying to getting it to work using this guide http://forums.otterhub.org/viewtopic.php?f=60&t=17033 . But i don´t get the script to ...

montoxic

Just to close this one. I did not upgrade to the latest framework, i dont know if tried, But isnt there a problem that say that this package does not support the current framework?. Maybe i have dreamt it. We have now upgraded the production enviroment from 3.38 to 4.0.12 and what i did was. * Unins...

montoxic

Hi, i have almost get it to work. My only problem now is that i only want dynamic_fields with field_id=90 to be searched. If i jus do a SQL QUERY, the query that i want is this: SELECT value_text FROM `dynamic_field_value` WHERE field_id = '90' My questions are what to put here. DatabaseTable: dynam...

montoxic

Thanx, that is exacly what i am looking for, will test it tonight.

montoxic

Hi, I wonder if it possible to add a dynamic field in the ticket, for example in free fields. And where you can enter a value for example, Mobile. and that value is added to the database. Then in the same field or another field. YOu can search, for example if i type in mo, mobile should show up as a...

montoxic

I have come a bit further. I tried to uninstalll all the packages like FAQ, ITSM, and then i worked. Now i have to figure out why the upgrade crashes when the old packages are installed. I even tried to uprade them by using otrs.Packagemanager, but then it totally crashed.

montoxic

I should also say that it is the same in Chrome,Edge and IE11

montoxic

Hi, I have just tried to update OTRS from 3.3.8 to 4.0 and everything went well, no errors. However after i logged in as an agent. I retreived an error (see attached files) and also the toolbar i looking strange, the buttons are there but no graphical. It feels like a path/cache error or something. ...

montoxic

Hi, I have now come so far that the Frontend ACL works, each customer group sees what they are supposed to do. But since we also use OTRS for internal support, that means that the agents are also "customers". The ACL filter the in the agent view. For example if i click on a ticket and i wa...

montoxic

So a little update. I have with ACL filtered the Queues on what group the customer is member of. So that all customers that are member of "EMEA" sees the queues that i have specified. Then i tried to add another ACL with another group called "All", that is the queues that i want ...

montoxic

Hi Is it possible in an easy way when you press the Customerbutton in ticket, to have the Field CustomerID to lookup current CustomerIDs`? And the second question i have is if it is possible in the same field have "Create Customer", for example if you type in a CustomerID and no hit is dis...

montoxic

Hi I wonder if it is possible in some way in the customers frontend to only show the wanted queues that customer has access to. Like this: Customer A: - Technical Support - EMEA - Presale Customer B: - Technical Support - Asia - Presale The customers today are in an external LDAP. My thoughts have b...

montoxic

Hi

Does anyone now what value to set if i want the user who creates a process to be the customer (CustomerUserID). Se attached picture

I am lost.

otrsprocesssetcustomer.PNG

Regards

montoxic

Hi I search the forum and google it, but i didnt find any good information, so i ask here :) I am trying to learn to create process tickets, it is really cool feature and i see a lot of cases where this can be used. But i am struggeling on one thing at the moment. I have a process called new employe...

montoxic

Hi I just followed the assume guide how to have a managed user to see company tickets, and it works great http://forums.otterhub.org/viewtopic.php?f=60&t=7531 . One question to you all. Does anyone created a page for the managed users where they can see a list of all the users with the same Cust...

montoxic

Hi I am quite new to otrs and i have to ask, we have had a lot of disqussion of how OTRS work, or how you can configure it, and one thing that are quite confusing at the moments. So i just want to check with the best OTRS forum on the net. When you standard install OTRS how is it suppose to work OWN...

montoxic

Thanks, it was so easy then. So you just have to do this for each customer. Well it is really good

Thanks

montoxic

Hi I have a question regarding CustomerID and are hoping that you can help me Today the customerID is the mail of the customer and i now want to change to use another value, for example companyname. When i change this today the old tickets, both open and closed, the customer get no permission to ope...

montoxic

Hi Is it possibleto have different ticket forms depending on the ticket type that you use? So when i choose a certain ticket form, for example, Incident, then the form changes? And another questions, is there a way to set access rights to ticket types. For examples i want just this user group/role t...

montoxic

Hi I have just upgraded otrs 3.2.8 to 3.3.1. The upgrade went fine, no db errors and everything is working except the new tickets module in dashboard. i have no custom configuration of the dashboard. Have anyone any idea what is causing this. The log files does not saying anything? The thing i can s...

montoxic

Hej Ulrika,

Jag jobbar som konsult, dock är inte OTRS min primära jobb men vi kör det själva på jobbet och jag gör en del jobb emellan åt gamla arbetsgivare gällande otrs.
Jag har hållt på med OTRS i 6 år.

skicka mig ett PM, så tar vi det därifrån om du vill

/Jonas

montoxic

Thanks crythias.

I think i will enabled so that the internal users (the company employees) will bee able to choose some ques, and the external customers will just have one que to choose (prefilled).

Thanks for your help

montoxic

Hi For a few months ago i googled and find some info how to retreive some groups from Active directory and each group name become a company in OTRS. I saved the link and then my computer crasched and my favorites where i gone. and i cant find it. So i am asking here if anyone have seen this. What i ...

montoxic

Hi Crythias, do you know what to if i want to only accept customers mail that are in the customer db/ldap to just one emaildress. for example i have like 10 mailboxes that are being fetch all the time, on one of these mailadresses(support@xxx.com) if want to only accept registred customers. As i und...

montoxic

Hi We have several departments using otrs and when a ticket is created from the customer frontend it puts in "General-Inbox". Now i want for internal users (employees) when they post tickets in the customer frontend to be put in another "inbox". One idea i have is that to have a ...

montoxic

I am currently working on it right now. will post after i success or fails.

montoxic

Intresting,

If someone know about this, please let me now the name. Or maybe it is a OTRS - plugin. Well i will check.

Thanks cythias

montoxic

Hi I have seen a thread about this, but i can´t find it, so i try to ask this assum forum. Either it dont work, or i am missing something? I have an otrs installation with LDAP login for customers. I have a ldap group in one of my directorys called = AccessCustomerOTRS, where i have some groups that...

montoxic

Hi

Thanks for the tip, i am evaulating this 2 tips. I will post my result when im done.

montoxic

Hi I am thinking of doing some sort of external display, where i display open, new, escaleted tickets and so on external monitor that are in the support room. Is there anyone that has done something similar, any tips or tricks? I have 2 current ideas. 1. Create a webpage and retrieve the data from t...

montoxic

Hi I have now googled a lot of enabling SSO for OTRS. But i must ask this forum before i go further i think. I have a security portal where i have some resources, like OWA, intranat and now we are changing to OTRS. OTRS 3.2.8 is working like a charm. But now i want to enable SSO so that the user doe...

montoxic

Hi, Somewhow, always when i wrote on this forum, i come up with and idea. There was i opm installed called MyHammer, to get a better sorting in the dashboard. That module was uninstalled. but in the SortBy in the Ticket::Frontend::Agent::Dashboard, it was saying Sortby=TicketFreetime1. That was the ...

montoxic

Hi I am trying to upgrade OTRS 3.06 to the latest and greatest. So first i am trying to upgrade from 3.06. to 3.1.16 to then upgrade to 3.2.x . After some trouble i have come so far that everything is working except one thing. In the agent dashboard, there is no new or open tickets showing. Escalate...

montoxic

Hi, I am stuck, and i would need all of your expertis at this forum. I have a problem with the otrs cronjobs. I got the error message: ERROR: Customer::AuthModule::LDAP::SearchUserPw1 not defined! However i have defined in Config.pm the SearhUserPW1and the customer LDAP login is working just fine!: ...

montoxic

Hi, I discovered this forum and i think it is assume. I have been working with OTRS for a few years ago and then i have had a "pause" for a few years, but now I´m back in business i. at first i want to excause me for my bad english. :) I have installed a fresh new install of OTRS 3.2.1 wit...

Znuny and ((OTRS)) Community Edition

Search found 38 matches

Let Agents Create Customer Company?

Re: Dynamic field question

Re: Dynamic field question

Re: Dynamic field question

[SOVLED]Re: Error after login and no toolbar

Re: Dynamic field question

Re: Dynamic field question

Dynamic field question

Re: Error after login and no toolbar

Re: Error after login and no toolbar

Error after login and no toolbar

Re: Queues in customer frontend

Re: Queues in customer frontend

Lookup CustomerID in Ticket

Queues in customer frontend

Set TicketCustomerSet in process

DynamicField in transition Activites

Customer Manager can see all users

Lock,unlocked, Owner and Responsible

Re: Switch customerID

[SOLVED] Switch customerID

Different form depending on ticket type?

New tickets in dashboard is wrong after upgrade

Re: Swedish users?

Re: Ticket cration from web, different ques

Customer Company from LDAP?

Re: New Ticket via Email

Ticket cration from web, different ques

Re: OTRS status on external display

Re: OTRS Customer LDAP and groups

OTRS Customer LDAP and groups

Re: OTRS status on external display

OTRS status on external display

SSO With Cookie or header

[SOLVED] Re: Strange Error in Agent Dashboard after upgrade

[SOLVEd] Strange Error in Agent Dashboard after upgrade

Fail to run any cron job due to ldap error?

[SOVLED] Customer and LDAP questions/issues