Znuny and ((OTRS)) Community Edition

No, I didn't find any solution. I ended up uninstalling SystemMonitoring as it was the only solution offered.

For me, this issue still exists. I tried even turning spell checking off and issue still exists.

I found out that the link works, if email is sent on close. If the email is sent after "grace period", the link does not work.

I'm getting this error when survey request are sent: Survey Error! Invalid survey key. The inserted survey key is invalid, if you followed a link maybe this is obsolete or broken. It seems that in database public_survey_key holds different value than the link send with email. For example I received ...

Thanks, I found it under Ticket -> Frontend::Agent::Ticket::ViewNote or something.

We've outsourced our customer support and quite often they need to ask for help to solve tickets. Is there any way to send notifications to other agents as well as the ticket owner?

sanzzes wrote:Solution for HTTP Headers error:
Excuse me for my Bad english Im German.
(Based on Linux)

# set mod_perl2 option for generic interface
<Location /otrs/nph-genericinterface.pl>
PerlOptions -ParseHeaders
</Location>

I love you for this. Thanks!

I get this error message when runnin otrs.PendingJobs.pl and I really don't know what is wrong. ERROR: OTRS-otrs.PendingJobs.pl-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 12:05:08 2013 Message: Need TicketID! Traceback (12823): Module: Kernel::System::Ticket::Event::NagiosAcknowledge::Run (v1.12) Li...

jojo wrote:please reset everything and just change the translation file

Thanks that solved it. I used http://doc.otrs.org/3.1/en/html/states-customizing.html as reference (even I'm running 3.2.1).

And if it helps, I get this: Copyright (C) 2001-2013 xxx, http://otrs.org/ Unlock old tickets: DBD::mysql::st execute failed: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') AND st.ticket_lock_id NOT IN ( 1, 3 )...

Yes, I have changed the labels, since I'm using OTRS in Finnish. How can I fix this? Which settings should I set and how?

When I'm trying to go to page Tickets > Queueview I get these errors to the log and browser shows "500 Internal Server Error": Wed Jan 30 15:11:18 2013 error OTRS-CGI-10 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right synta...

Yes, I know I can use default replies, but it would be far more convenient to be able to define small email parts as templates and then choose a couple of them into to the message just like choosing FAQ article. Like using default reply, but then add another template/templates within that email. Usi...

I'm new to OTRS and I'm starting to like it a lot. There's a few things I would like to see in the product and the most important for me would be the ability to use Response Templates within emails to make answering emails faster. I would like to add many templates into one email as parts of the ema...