Search found 14 matches

by Niklaus
29 Apr 2013, 12:49
Forum: Help
Topic: otrs.PendingJobs.pl error: "Need TicketID!"
Replies: 6
Views: 1258

Re: otrs.PendingJobs.pl error: "Need TicketID!"

No, I didn't find any solution. I ended up uninstalling SystemMonitoring as it was the only solution offered.
by Niklaus
19 Apr 2013, 07:50
Forum: Help
Topic: [SOLVED]Text Box Issue
Replies: 3
Views: 364

Re: [SOLVED]Text Box Issue

For me, this issue still exists. I tried even turning spell checking off and issue still exists.
by Niklaus
06 Mar 2013, 15:02
Forum: Help
Topic: Survey Error! Invalid survey key.
Replies: 1
Views: 562

Re: Survey Error! Invalid survey key.

I found out that the link works, if email is sent on close. If the email is sent after "grace period", the link does not work.
by Niklaus
05 Mar 2013, 12:02
Forum: Help
Topic: Survey Error! Invalid survey key.
Replies: 1
Views: 562

Survey Error! Invalid survey key.

I'm getting this error when survey request are sent: Survey Error! Invalid survey key. The inserted survey key is invalid, if you followed a link maybe this is obsolete or broken. It seems that in database public_survey_key holds different value than the link send with email. For example I received ...
by Niklaus
21 Feb 2013, 15:40
Forum: Help
Topic: [Solved] Is there a "Ask for help" feature
Replies: 2
Views: 291

Re: [Solved] Is there a "Ask for help" feature

Thanks, I found it under Ticket -> Frontend::Agent::Ticket::ViewNote or something.
by Niklaus
21 Feb 2013, 14:37
Forum: Help
Topic: [Solved] Is there a "Ask for help" feature
Replies: 2
Views: 291

[Solved] Is there a "Ask for help" feature

We've outsourced our customer support and quite often they need to ask for help to solve tickets. Is there any way to send notifications to other agents as well as the ticket owner?
by Niklaus
01 Feb 2013, 15:17
Forum: OTRS Developers
Topic: OTRS SOAP responses in PHP SoapClient
Replies: 32
Views: 24430

Re: OTRS SOAP responses in PHP SoapClient

sanzzes wrote:Solution for HTTP Headers error:
Excuse me for my Bad english Im German.
(Based on Linux)

# set mod_perl2 option for generic interface
<Location /otrs/nph-genericinterface.pl>
PerlOptions -ParseHeaders
</Location>
I love you for this. Thanks!
by Niklaus
31 Jan 2013, 12:10
Forum: Help
Topic: otrs.PendingJobs.pl error: "Need TicketID!"
Replies: 6
Views: 1258

otrs.PendingJobs.pl error: "Need TicketID!"

I get this error message when runnin otrs.PendingJobs.pl and I really don't know what is wrong. ERROR: OTRS-otrs.PendingJobs.pl-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 12:05:08 2013 Message: Need TicketID! Traceback (12823): Module: Kernel::System::Ticket::Event::NagiosAcknowledge::Run (v1.12) Li...
by Niklaus
30 Jan 2013, 15:57
Forum: Help
Topic: [Solved] The given param 'StateIDs' is invalid or an empty..
Replies: 5
Views: 1328

Re: The given param 'StateIDs' is invalid or an empty array.

jojo wrote:please reset everything and just change the translation file
Thanks that solved it. I used http://doc.otrs.org/3.1/en/html/states-customizing.html as reference (even I'm running 3.2.1).
by Niklaus
30 Jan 2013, 15:42
Forum: Help
Topic: [Solved] The given param 'StateIDs' is invalid or an empty..
Replies: 5
Views: 1328

Re: The given param 'StateIDs' is invalid or an empty array.

And if it helps, I get this: Copyright (C) 2001-2013 OTRS AG, http://otrs.org/ Unlock old tickets: DBD::mysql::st execute failed: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') AND st.ticket_lock_id NOT IN ( 1,...
by Niklaus
30 Jan 2013, 15:41
Forum: Help
Topic: [Solved] The given param 'StateIDs' is invalid or an empty..
Replies: 5
Views: 1328

Re: The given param 'StateIDs' is invalid or an empty array.

Yes, I have changed the labels, since I'm using OTRS in Finnish. How can I fix this? Which settings should I set and how?
by Niklaus
30 Jan 2013, 15:17
Forum: Help
Topic: [Solved] The given param 'StateIDs' is invalid or an empty..
Replies: 5
Views: 1328

[Solved] The given param 'StateIDs' is invalid or an empty..

When I'm trying to go to page Tickets > Queueview I get these errors to the log and browser shows "500 Internal Server Error": Wed Jan 30 15:11:18 2013 error OTRS-CGI-10 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use n...
by Niklaus
17 Jan 2013, 10:45
Forum: General
Topic: Feature request: response templates enchancement
Replies: 4
Views: 470

Re: Feature request: response templates enchancement

Yes, I know I can use default replies, but it would be far more convenient to be able to define small email parts as templates and then choose a couple of them into to the message just like choosing FAQ article. Like using default reply, but then add another template/templates within that email. Usi...
by Niklaus
17 Jan 2013, 09:21
Forum: General
Topic: Feature request: response templates enchancement
Replies: 4
Views: 470

Feature request: response templates enchancement

I'm new to OTRS and I'm starting to like it a lot. There's a few things I would like to see in the product and the most important for me would be the ability to use Response Templates within emails to make answering emails faster. I would like to add many templates into one email as parts of the ema...