Znuny and ((OTRS)) Community Edition

It's alright.
I can print tickets as a customer and internal notes are not printed, but we have some CustomFields that will not appear in this generated PDF.
Also we have less informations in the header.

Secondo quanto riportato dalla guida all'upgrade con Windows Installer l'upgrade dovrebbe avvenire in automatico. Nel nostro sistema (Windows 7 Professional a 32 bit), però, l'upgrade non va a buon fine a seguito del crash di perl.exe . E' possibile seguire l'upgrade manuale come nelle versioni prec...

Anche se la richiesta è di aprile 2012 spero che possa essere utile a qualcuno la mia risposta. A quanto ho potuto constatare l'impostazione permette di distinguere, all'interno di un ticket e non nella lista dei ticket, tra i vari articoli. le righe delle tabelle con classe "agent-note-interna...

Secondo quanto riportato dalla guida all'upgrade con Windows Installer l'upgrade dovrebbe avvenire in automatico. Nel nostro sistema (Windows 7 Professional a 32 bit), però, l'upgrade non va a buon fine a seguito del crash di perl.exe . E' possibile seguire l'upgrade manuale come nelle versioni prec...

I had the same problem and needed to extrapolate some infos from General Catalog. Let's say you have your personal class definition : { Key => 'MyType', Name => 'MyType', Searchable => 1, Input => { Type => 'GeneralCatalog', Class => 'ITSM::ConfigItem::MyClass::MyType', Translation => 1, }, }, Now y...

If I login as a customer and change that settings I cannot be sure that the customer won't get back to default settings.
I don't want customers can see internal notes.

Hi,
we need a customization of Module AgentTicketPrint.pm for printing only articles relative to external notes.
We doesn't want that internal notes will be printed since we use the Ticket print as a report for our customers.
How can we achieve this goal?

Thanks to your useful informations I succeded in add the CUSTOMER column to all my CI views. Now I'd like to add the ExirationDate column but I found that ExpirationDate it's a sub-parameter of LicenseKey and it's only valid for Software CI. How can I retrieve those data? I tried: $ConfigItem -> {Ex...

How much a sponsor has to pay for this feature?

Is it programmed to be implemented? Is it in the OTRS roadmap for next releases?

I'd like to be notified, i.e., if a Software License Due Date is reached so that all my colleagues can contact the customer and/or the vendor for a new purchase/contract/dealing.

It's a long time the user answer this question and no reply yet.
We have the same need. It would be appreciate a notification system that notify agents of due dates.