Search found 19 matches
- 18 Dec 2013, 18:27
- Forum: Help
- Topic: Slow performance after upgrade to 3.3.3
- Replies: 1
- Views: 1030
Re: Slow performance after upgrade to 3.3.3
Hi, I forgot to mention a couple of things earlier:- 1. I am using AD as customer and agent backend. 2. Running Apache with NTLM SSO. I have noticed that when I take off the following lines from httpd.conf agent interface works fine, but customer interface show error for loop redirects. <Location /o...
- 16 Dec 2013, 17:21
- Forum: Help
- Topic: Slow performance after upgrade to 3.3.3
- Replies: 1
- Views: 1030
Slow performance after upgrade to 3.3.3
Hi, I have recently upgraded our OTRS Helpdesk with ITSM installation to V3.3.3. I followed the following guide http://doc.otrs.org/3.3/en/html/upgrading.html. Upgrade was successful without any errors and everything worked as expected during small tests after upgrade on weekend. Problem started whe...
- 12 Dec 2013, 14:43
- Forum: General
- Topic: How to Configure Server for iPhone App
- Replies: 20
- Views: 19367
Re: How to Configure Server for iPhone App
Here is what worked for me Config.pm $Self->{'AuthModule1'}='Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host1'}='x.x.x.x'; $Self->{'AuthModule::LDAP::BaseDN1'}='DC=DOMAIN,DC=local'; $Self->{'AuthModule::LDAP::UID1'}='sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN1'}='CN=Bind u...
- 17 Mar 2013, 08:23
- Forum: General
- Topic: Installed sucessfully on linux!
- Replies: 4
- Views: 1867
Re: Installed sucessfully on linux!
Yes you can skip this part and configure it later aslo. However, your email administrator shoould be able to provide these values to you. You can also check your outlook configuration for these settings. Regarding ports, i would suggest you to ask your email administartor as he might be running POP/...
- 13 Mar 2013, 17:35
- Forum: General
- Topic: [SOLVED] CSV scheduled import
- Replies: 2
- Views: 1164
Re: CSV scheduled import
Thanks !!
- 13 Mar 2013, 10:35
- Forum: General
- Topic: [SOLVED] CSV scheduled import
- Replies: 2
- Views: 1164
[SOLVED] CSV scheduled import
Hi,
I have configured an import template to import our CI items in CMDB and it is working fine as intended. I would like to know how can I schedule to import the same on a weekly basis?
Any help is much appreciated.
Thanks
I have configured an import template to import our CI items in CMDB and it is working fine as intended. I would like to know how can I schedule to import the same on a weekly basis?
Any help is much appreciated.
Thanks
- 20 Feb 2013, 01:05
- Forum: Help
- Topic: [Solved] Reject CC'ed Email's
- Replies: 2
- Views: 1154
Re: Reject CC'ed Email's
Many thanks. It helped.
- 19 Feb 2013, 15:01
- Forum: Help
- Topic: [Solved] Reject CC'ed Email's
- Replies: 2
- Views: 1154
[Solved] Reject CC'ed Email's
Hi, Our customers use multiple email address to open new tickets helpdesk@domain.com and service@domain.com. Emails to both address needs to be routed to a single queue. If customer CC to any of these addresses, email must be rejected with a response. For routing to queue, I am using postmaster filt...
- 12 Feb 2013, 15:07
- Forum: Help
- Topic: [SOLVED] Internal Server Error on Ticket Zoom
- Replies: 5
- Views: 3794
Re: Internal Server Error on Ticket Zoom
After an update of the OS, the problem is resolved. I don't know what caused is and what resolved it.
- 10 Feb 2013, 02:43
- Forum: Help
- Topic: [SOLVED] Internal Server Error on Ticket Zoom
- Replies: 5
- Views: 3794
Re: Internal Server Error on Ticket Zoom
I am using version 3.1.12
- 08 Feb 2013, 16:21
- Forum: Help
- Topic: [SOLVED] Internal Server Error on Ticket Zoom
- Replies: 5
- Views: 3794
[SOLVED] Internal Server Error on Ticket Zoom
Hi, I am currently running OTRS 3.1.12 on RHEL 5.9. The customer and agent backend is AD and I am using Apache to do NTLM auth. I am also using ITSM 3.1.7 bundle with KIXCore and KIX4OTRS. This setup is working fine from a couple of months without any error. Recently, we received a ticket from a cus...
- 17 Jan 2013, 17:51
- Forum: Help
- Topic: [SOLVED] Pending Date (for pending* states): Invalid Date
- Replies: 1
- Views: 1111
Re: Pending Date (for pending* states): Invalid Date
On close watching the error, I figured that a +1 was added to the auto populated date. One of the other OTRS admin changed the settings in Framework -> Core::Time TimeZone to +1 from Default value: + 0. Changing this to default value fixed the problem.
Sorry about that.
Sorry about that.
- 17 Jan 2013, 16:59
- Forum: Help
- Topic: [SOLVED] Pending Date (for pending* states): Invalid Date
- Replies: 1
- Views: 1111
[SOLVED] Pending Date (for pending* states): Invalid Date
Hi, In my current setup, I have created two states for a ticket named "Resolved" type "Closed" and "Re-Opened" type "Open" A ticket with state "Resolved" is set to next state as "Re-Opened" when customer add a followup. However, when agent ...
- 16 Jan 2013, 16:55
- Forum: Help
- Topic: [SOLVED] Dashboard Filter
- Replies: 5
- Views: 1997
Re: Dashboard Filter
I followed the same procedure for getting Customer name and it worked!!
Thanks for all the help.
Thanks for all the help.
- 15 Jan 2013, 16:33
- Forum: Help
- Topic: [SOLVED] Dashboard Filter
- Replies: 5
- Views: 1997
Re: Dashboard Filter
Thanks for explanation crythias.
I again read the original thread carefully and tried the option provided by risker to add QData{"OwnerName"} and it solved my problem.
Is this can be achieved the same way for Customer Name or is it availble by deafult?
I again read the original thread carefully and tried the option provided by risker to add QData{"OwnerName"} and it solved my problem.
Is this can be achieved the same way for Customer Name or is it availble by deafult?
- 15 Jan 2013, 15:32
- Forum: Help
- Topic: [SOLVED] Dashboard Filter
- Replies: 5
- Views: 1997
Re: Dashboard Filter
Thanks for you reply jojo. Can you please give me some pointers to implemet the same in dashlet?
- 15 Jan 2013, 12:29
- Forum: Help
- Topic: [SOLVED] Dashboard Filter
- Replies: 5
- Views: 1997
[SOLVED] Dashboard Filter
Hi, I am following this to add columns to Agent dashboard. http://forums.otterhub.org/viewtopic.php?f=60&t=5156. Everything works fine, however instead of showing CustomerUserID, I want to show full name of Customer and Owner. Both Customer and Agents are authenticated against Active Directory. ...
- 23 Nov 2012, 14:34
- Forum: Help
- Topic: [SOLVED] Error while creating notification
- Replies: 1
- Views: 803
Re: Error while creating notification
My mistake. There was a typo.
- 08 Nov 2012, 17:13
- Forum: Help
- Topic: [SOLVED] Error while creating notification
- Replies: 1
- Views: 803
[SOLVED] Error while creating notification
Hi, I followed the steps exactly as given in this wiki article to create a notification http://wiki.otterhub.org/index.php?title=Notify_Users_that_a_Ticket_has_closed The notification is created successfully but no email is sent out on change in status update of ticket. When i checked the logs, i fo...