Search found 19 matches

by ashley420
18 Dec 2013, 18:27
Forum: Help
Topic: Slow performance after upgrade to 3.3.3
Replies: 1
Views: 598

Re: Slow performance after upgrade to 3.3.3

Hi, I forgot to mention a couple of things earlier:- 1. I am using AD as customer and agent backend. 2. Running Apache with NTLM SSO. I have noticed that when I take off the following lines from httpd.conf agent interface works fine, but customer interface show error for loop redirects. <Location /o...
by ashley420
16 Dec 2013, 17:21
Forum: Help
Topic: Slow performance after upgrade to 3.3.3
Replies: 1
Views: 598

Slow performance after upgrade to 3.3.3

Hi, I have recently upgraded our OTRS Helpdesk with ITSM installation to V3.3.3. I followed the following guide http://doc.otrs.org/3.3/en/html/upgrading.html. Upgrade was successful without any errors and everything worked as expected during small tests after upgrade on weekend. Problem started whe...
by ashley420
12 Dec 2013, 14:43
Forum: General
Topic: How to Configure Server for iPhone App
Replies: 20
Views: 13754

Re: How to Configure Server for iPhone App

Here is what worked for me Config.pm $Self->{'AuthModule1'}='Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host1'}='x.x.x.x'; $Self->{'AuthModule::LDAP::BaseDN1'}='DC=DOMAIN,DC=local'; $Self->{'AuthModule::LDAP::UID1'}='sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN1'}='CN=Bind u...
by ashley420
17 Mar 2013, 08:23
Forum: General
Topic: Installed sucessfully on linux!
Replies: 4
Views: 717

Re: Installed sucessfully on linux!

Yes you can skip this part and configure it later aslo. However, your email administrator shoould be able to provide these values to you. You can also check your outlook configuration for these settings. Regarding ports, i would suggest you to ask your email administartor as he might be running POP/...
by ashley420
13 Mar 2013, 17:35
Forum: General
Topic: [SOLVED] CSV scheduled import
Replies: 2
Views: 680

Re: CSV scheduled import

Thanks !!
by ashley420
13 Mar 2013, 10:35
Forum: General
Topic: [SOLVED] CSV scheduled import
Replies: 2
Views: 680

[SOLVED] CSV scheduled import

Hi,

I have configured an import template to import our CI items in CMDB and it is working fine as intended. I would like to know how can I schedule to import the same on a weekly basis?
Any help is much appreciated.

Thanks
by ashley420
20 Feb 2013, 01:05
Forum: Help
Topic: [Solved] Reject CC'ed Email's
Replies: 2
Views: 577

Re: Reject CC'ed Email's

Many thanks. It helped.
by ashley420
19 Feb 2013, 15:01
Forum: Help
Topic: [Solved] Reject CC'ed Email's
Replies: 2
Views: 577

[Solved] Reject CC'ed Email's

Hi, Our customers use multiple email address to open new tickets helpdesk@domain.com and service@domain.com. Emails to both address needs to be routed to a single queue. If customer CC to any of these addresses, email must be rejected with a response. For routing to queue, I am using postmaster filt...
by ashley420
12 Feb 2013, 15:07
Forum: Help
Topic: [SOLVED] Internal Server Error on Ticket Zoom
Replies: 5
Views: 2355

Re: Internal Server Error on Ticket Zoom

After an update of the OS, the problem is resolved. I don't know what caused is and what resolved it.
by ashley420
10 Feb 2013, 02:43
Forum: Help
Topic: [SOLVED] Internal Server Error on Ticket Zoom
Replies: 5
Views: 2355

Re: Internal Server Error on Ticket Zoom

I am using version 3.1.12
by ashley420
08 Feb 2013, 16:21
Forum: Help
Topic: [SOLVED] Internal Server Error on Ticket Zoom
Replies: 5
Views: 2355

[SOLVED] Internal Server Error on Ticket Zoom

Hi, I am currently running OTRS 3.1.12 on RHEL 5.9. The customer and agent backend is AD and I am using Apache to do NTLM auth. I am also using ITSM 3.1.7 bundle with KIXCore and KIX4OTRS. This setup is working fine from a couple of months without any error. Recently, we received a ticket from a cus...
by ashley420
17 Jan 2013, 17:51
Forum: Help
Topic: [SOLVED] Pending Date (for pending* states): Invalid Date
Replies: 1
Views: 753

Re: Pending Date (for pending* states): Invalid Date

On close watching the error, I figured that a +1 was added to the auto populated date. One of the other OTRS admin changed the settings in Framework -> Core::Time TimeZone to +1 from Default value: + 0. Changing this to default value fixed the problem.

Sorry about that.
by ashley420
17 Jan 2013, 16:59
Forum: Help
Topic: [SOLVED] Pending Date (for pending* states): Invalid Date
Replies: 1
Views: 753

[SOLVED] Pending Date (for pending* states): Invalid Date

Hi, In my current setup, I have created two states for a ticket named "Resolved" type "Closed" and "Re-Opened" type "Open" A ticket with state "Resolved" is set to next state as "Re-Opened" when customer add a followup. However, when agent tries to post a reply to "Re-Opened" ticket and set the next...
by ashley420
16 Jan 2013, 16:55
Forum: Help
Topic: [SOLVED] Dashboard Filter
Replies: 5
Views: 1106

Re: Dashboard Filter

I followed the same procedure for getting Customer name and it worked!!

Thanks for all the help.
by ashley420
15 Jan 2013, 16:33
Forum: Help
Topic: [SOLVED] Dashboard Filter
Replies: 5
Views: 1106

Re: Dashboard Filter

Thanks for explanation crythias.

I again read the original thread carefully and tried the option provided by risker to add QData{"OwnerName"} and it solved my problem.

Is this can be achieved the same way for Customer Name or is it availble by deafult?
by ashley420
15 Jan 2013, 15:32
Forum: Help
Topic: [SOLVED] Dashboard Filter
Replies: 5
Views: 1106

Re: Dashboard Filter

Thanks for you reply jojo. Can you please give me some pointers to implemet the same in dashlet?
by ashley420
15 Jan 2013, 12:29
Forum: Help
Topic: [SOLVED] Dashboard Filter
Replies: 5
Views: 1106

[SOLVED] Dashboard Filter

Hi, I am following this to add columns to Agent dashboard. http://forums.otterhub.org/viewtopic.php?f=60&t=5156. Everything works fine, however instead of showing CustomerUserID, I want to show full name of Customer and Owner. Both Customer and Agents are authenticated against Active Directory. Unde...
by ashley420
23 Nov 2012, 14:34
Forum: Help
Topic: [SOLVED] Error while creating notification
Replies: 1
Views: 434

Re: Error while creating notification

My mistake. There was a typo.
by ashley420
08 Nov 2012, 17:13
Forum: Help
Topic: [SOLVED] Error while creating notification
Replies: 1
Views: 434

[SOLVED] Error while creating notification

Hi, I followed the steps exactly as given in this wiki article to create a notification http://wiki.otterhub.org/index.php?title=Notify_Users_that_a_Ticket_has_closed The notification is created successfully but no email is sent out on change in status update of ticket. When i checked the logs, i fo...