Znuny and ((OTRS)) Community Edition

After upgrading from 6.0.23 to 6.0.27 the error was gone.

Hello,

Thank your for your response.

Can you please point me to the TicketOverView settings? Searching Sysconfig for "TicketOverview" returns 20 results and I don't know what must be reset.

Thank you.

Best regards.

Hello, OTRS 6.0.23 on Debian 10 /var/log/apache2/error.log is registering this error (several at same second) each time a certain agent (unknow) action is done. I can't trace to the agent action that triggers the error. [Tue Apr 7 11:55:35 2020] -e: Use of uninitialized value $DataValue in pattern m...

Hello, Problem is that messages tagged as spam must be reviewed looking for false positives. No way to automate spam handling in our production environment. In our test environment tickets tagged as spam can be deleted w/o further analisys, so I was thinking about a generic agent job since we have a...

Hello,

Thank you for your response.
Yestarday I have read that regex is not supported in generic agent jobs. Too bad.

Regards.

Hello, Our database has a bunch of email tickets classified as spam by our bayesian filter. The subject in all tickets is [spam] some text . I have created a generic agent job to move them all to the Junk queue but no records are found. I have tried the following content for the subject field: \[spa...

Hello,

Solved changing FQDN value.

Thank you for your help.

Regards.

Hello,

OTRS 6.0.23 on Debian 10.

OTRS mail is configured to use a smarthost server, not the sendmail default. I need to change the name the OTRS server uses for the SMTP EHLO verb. Where is this setting configured?.

Thank you in advance.

Regards.

Hello,

Solved in two steps.

1. Delete agent's preferences
delete from user_preferences where user_id = <agent's ID from table USERS>

2. Clear cache
bin/otrs.Console.pl Maint::Cache::Delete

Regards.

Hello, OTRS 6.0.23 on Debian 10. While accesing (AgentTicketZoom and others) certain tickets the following Apache error arises: -------------------------------------------------------------------------------------------------------------------- Internal Server Error The server encountered an interna...

Hello,

Thank you for your response.

DemoSystem is NOT enabled.
Other agents can change their preferences. The problem is with my agent. BTW, It's admin.

Best regards.

Hi,

OTRS Community 6.0.23 on Debian 10.

Suddenlly, some preferences (language, view of queues as "all tickets" or "tickets in my queues") are not saved when session is closed. It's a problem only for my agent. Any ideas?

Thank you for your help.
Best regards.

Hi all,

How can we make OTRS-6 send auto-replies not only to the From: address
but to all CC: addresses, and to certain other (prefixed) addresses?

Thanks in advance for any replies.

Hi, OTRS 6. The documentation states that the parameter SessionCheckRemoteIP turns on the remote ip address check, but can't find a good explanation about what the remote ip address check is used for. Also I want to know what security implications arises from disabling the remote ip address check. T...

Hi, System is OTRS 5s Free. Is there any way to search for tickets using a negative search criteria? In example, search for tickets where owner is "Agent 1" and queue is NOT "Queue 1" I have read about using the "!" symbol in the search criteria, but I don't find how to...

I can not see the response from Greggchabs. I have received an email notification telling me that the user posted a reply.

I forgot to mention some literals were REMOVED to preserve security. Also, the email message had a 50MB file attached. The attached file was not showed in the ticket.

Hi,

Please find the attached OTRS.zip (OTRS.log)

Thank you.
Regards.

OTRS 3.1.11

In Sysconfig:Core:PostMasterMaxEmailSize I have a value of 102400 (100MB) - Messages with
attachments of, by example, 50MB are received, after I open it I see the message but there
is no any attachment.

Thanks in advance.

Regards.

I am no very familiar with Apache. Problem is that index.pl and customer.pl are on the same directory, I don't know how to translate this to a <Directory> directive in httpd.conf. Any ideas? (reverse proxy is not an option).

Thank you.

Regards.

Hello all,

OTRS 3.1.11

Is there a way to forbid access to the Agent interface (.../otrs/index.pl) from Internet, while permitting access to the Customer interface (.../otrs/customer.pl)?

Thank you in advance.

Regards.

Hello,

In our OTRS 3.1.11 the auto-response email (auto-reply type) is being added to the article list in the ticket, which is rather pointless. Can we disable that?

Thanks in advance.

Regards.