Search found 22 matches

by GLM
07 Apr 2020, 13:30
Forum: General
Topic: e: Use of uninitialized value $DataValue in pattern match (m//) at /opt/otrs/Kernel/Output/HTML/TicketOverview/Small.pm
Replies: 3
Views: 176

Re: e: Use of uninitialized value $DataValue in pattern match (m//) at /opt/otrs/Kernel/Output/HTML/TicketOverview/Small

Hello,

Thank your for your response.

Can you please point me to the TicketOverView settings? Searching Sysconfig for "TicketOverview" returns 20 results and I don't know what must be reset.

Thank you.

Best regards.
by GLM
07 Apr 2020, 12:31
Forum: General
Topic: e: Use of uninitialized value $DataValue in pattern match (m//) at /opt/otrs/Kernel/Output/HTML/TicketOverview/Small.pm
Replies: 3
Views: 176

e: Use of uninitialized value $DataValue in pattern match (m//) at /opt/otrs/Kernel/Output/HTML/TicketOverview/Small.pm

Hello, OTRS 6.0.23 on Debian 10 /var/log/apache2/error.log is registering this error (several at same second) each time a certain agent (unknow) action is done. I can't trace to the agent action that triggers the error. [Tue Apr 7 11:55:35 2020] -e: Use of uninitialized value $DataValue in pattern m...
by GLM
06 Apr 2020, 12:21
Forum: General
Topic: Generic agent job and regular expression
Replies: 5
Views: 231

Re: Generic agent job and regular expression

Hello, Problem is that messages tagged as spam must be reviewed looking for false positives. No way to automate spam handling in our production environment. In our test environment tickets tagged as spam can be deleted w/o further analisys, so I was thinking about a generic agent job since we have a...
by GLM
06 Apr 2020, 10:53
Forum: General
Topic: Generic agent job and regular expression
Replies: 5
Views: 231

Re: Generic agent job and regular expression

Hello,

Thank you for your response.
Yestarday I have read that regex is not supported in generic agent jobs. Too bad.

Regards.
by GLM
05 Apr 2020, 10:52
Forum: General
Topic: Generic agent job and regular expression
Replies: 5
Views: 231

Generic agent job and regular expression

Hello, Our database has a bunch of email tickets classified as spam by our bayesian filter. The subject in all tickets is [spam] some text . I have created a generic agent job to move them all to the Junk queue but no records are found. I have tried the following content for the subject field: \[spa...
by GLM
04 Apr 2020, 12:00
Forum: General
Topic: SMTP EHLO hostname
Replies: 3
Views: 163

Re: SMTP EHLO hostname

Hello,

Solved changing FQDN value.

Thank you for your help.

Regards.
by GLM
04 Apr 2020, 11:12
Forum: General
Topic: SMTP EHLO hostname
Replies: 3
Views: 163

SMTP EHLO hostname

Hello,

OTRS 6.0.23 on Debian 10.

OTRS mail is configured to use a smarthost server, not the sendmail default. I need to change the name the OTRS server uses for the SMTP EHLO verb. Where is this setting configured?.

Thank you in advance.

Regards.
by GLM
01 Apr 2020, 21:31
Forum: General
Topic: Preferences not saved
Replies: 3
Views: 183

[SOLVED] Re: Preferences not saved

Hello,

Solved in two steps.

1. Delete agent's preferences
delete from user_preferences where user_id = <agent's ID from table USERS>

2. Clear cache
bin/otrs.Console.pl Maint::Cache::Delete

Regards.
by GLM
01 Apr 2020, 11:24
Forum: General
Topic: Apache2 Internal Server Error
Replies: 1
Views: 132

Apache2 Internal Server Error

Hello, OTRS 6.0.23 on Debian 10. While accesing (AgentTicketZoom and others) certain tickets the following Apache error arises: -------------------------------------------------------------------------------------------------------------------- Internal Server Error The server encountered an interna...
by GLM
01 Apr 2020, 10:55
Forum: General
Topic: Preferences not saved
Replies: 3
Views: 183

Re: Preferences not saved

Hello,

Thank you for your response.

DemoSystem is NOT enabled.
Other agents can change their preferences. The problem is with my agent. BTW, It's admin.

Best regards.
by GLM
31 Mar 2020, 18:46
Forum: General
Topic: Preferences not saved
Replies: 3
Views: 183

Preferences not saved

Hi,

OTRS Community 6.0.23 on Debian 10.

Suddenlly, some preferences (language, view of queues as "all tickets" or "tickets in my queues") are not saved when session is closed. It's a problem only for my agent. Any ideas?

Thank you for your help.
Best regards.
by GLM
15 Mar 2020, 19:09
Forum: General
Topic: Auto-replies not only to the From: address but to all CC: addresses
Replies: 0
Views: 512

Auto-replies not only to the From: address but to all CC: addresses

Hi all,

How can we make OTRS-6 send auto-replies not only to the From: address
but to all CC: addresses, and to certain other (prefixed) addresses?

Thanks in advance for any replies.
by GLM
12 Dec 2019, 14:34
Forum: General
Topic: SessionCheckRemoteIP
Replies: 2
Views: 402

SessionCheckRemoteIP

Hi, OTRS 6. The documentation states that the parameter SessionCheckRemoteIP turns on the remote ip address check, but can't find a good explanation about what the remote ip address check is used for. Also I want to know what security implications arises from disabling the remote ip address check. T...
by GLM
30 Jun 2018, 13:45
Forum: General
Topic: Negative search criteria
Replies: 0
Views: 2845

Negative search criteria

Hi, System is OTRS 5s Free. Is there any way to search for tickets using a negative search criteria? In example, search for tickets where owner is "Agent 1" and queue is NOT "Queue 1" I have read about using the "!" symbol in the search criteria, but I don't find how to put it in the attribute box. ...
by GLM
18 Aug 2017, 13:01
Forum: General
Topic: How to increase attachment size
Replies: 5
Views: 8770

Re: How to increase attachment size

I can not see the response from Greggchabs. I have received an email notification telling me that the user posted a reply.
by GLM
17 Aug 2017, 12:12
Forum: General
Topic: How to increase attachment size
Replies: 5
Views: 8770

Re: How to increase attachment size

I forgot to mention some literals were REMOVED to preserve security. Also, the email message had a 50MB file attached. The attached file was not showed in the ticket.
by GLM
17 Aug 2017, 12:10
Forum: General
Topic: How to increase attachment size
Replies: 5
Views: 8770

Re: How to increase attachment size

Hi,

Please find the attached OTRS.zip (OTRS.log)

Thank you.
Regards.
otrs.zip
by GLM
16 Aug 2017, 13:31
Forum: General
Topic: How to increase attachment size
Replies: 5
Views: 8770

How to increase attachment size

OTRS 3.1.11

In Sysconfig:Core:PostMasterMaxEmailSize I have a value of 102400 (100MB) - Messages with
attachments of, by example, 50MB are received, after I open it I see the message but there
is no any attachment.

Thanks in advance.

Regards.
by GLM
09 Jun 2017, 15:20
Forum: General
Topic: Accesing only Customer interface from Internet
Replies: 2
Views: 1353

Re: Accesing only Customer interface from Internet

I am no very familiar with Apache. Problem is that index.pl and customer.pl are on the same directory, I don't know how to translate this to a <Directory> directive in httpd.conf. Any ideas? (reverse proxy is not an option).

Thank you.

Regards.
by GLM
09 Jun 2017, 10:20
Forum: General
Topic: Accesing only Customer interface from Internet
Replies: 2
Views: 1353

Accesing only Customer interface from Internet

Hello all,

OTRS 3.1.11

Is there a way to forbid access to the Agent interface (.../otrs/index.pl) from Internet, while permitting access to the Customer interface (.../otrs/customer.pl)?

Thank you in advance.

Regards.
by GLM
08 Nov 2012, 12:46
Forum: General
Topic: Auto-response email in ticket's article list
Replies: 1
Views: 304

Auto-response email in ticket's article list

Hello,

In our OTRS 3.1.11 the auto-response email (auto-reply type) is being added to the article list in the ticket, which is rather pointless. Can we disable that?

Thanks in advance.

Regards.