Znuny and ((OTRS)) Community Edition

Thanks for suggestion. I will try it, but it's one step more in answering .

Thanks for reply, but that's not a problem. I need to mark ticket as unread after I've read that. Like in mail client, when you want to mark e-mail as unread for memo.

Hi,

Is there any way to mark answer/article/ticket as unread?

As it's my first post here, so Hello everyone. Lately we've moved from OTRS 2.4 to 3.0 and I'm missing 1 feature from 2.4. Every reply from customer was genereting new message for me which was dissapearing after my reply. Now in 3.0 my unread star is missing after reading and now I will lost track f...