Search found 4 matches

by Wormsek
17 Oct 2012, 13:43
Forum: Help
Topic: Tickets that need to be answered list?
Replies: 2
Views: 332

Re: Tickets that need to be answered list?

Thanks for suggestion. I will try it, but it's one step more in answering ;).
by Wormsek
16 Oct 2012, 11:08
Forum: Help
Topic: Mark as unread
Replies: 6
Views: 2265

Re: Mark as unread

Thanks for reply, but that's not a problem. I need to mark ticket as unread after I've read that. Like in mail client, when you want to mark e-mail as unread for memo.
by Wormsek
16 Oct 2012, 10:21
Forum: Help
Topic: Mark as unread
Replies: 6
Views: 2265

Mark as unread

Hi,

Is there any way to mark answer/article/ticket as unread?
by Wormsek
16 Oct 2012, 09:57
Forum: Help
Topic: Tickets that need to be answered list?
Replies: 2
Views: 332

Tickets that need to be answered list?

As it's my first post here, so Hello everyone. Lately we've moved from OTRS 2.4 to 3.0 and I'm missing 1 feature from 2.4. Every reply from customer was genereting new message for me which was dissapearing after my reply. Now in 3.0 my unread star is missing after reading and now I will lost track f...