What is the best practice for creating categories for tickets.
i.e. Categories for different types of hardware, software or service.
Do you need to create these as queues or is there another way?
Thanks.
Search found 7 matches
- 18 Oct 2012, 19:00
- Forum: General
- Topic: Add custom fields into "add customer" records
- Replies: 13
- Views: 6429
Re: Add custom fields into "add customer" records
Thanks for this. Have managed to create drop down list field by adding the following into config.pm Selections => { BusType => { 'Pick from list...' => '', 'Corporate' => 'Corporate', 'Franchise' => 'Franchise', }, }, As for default answer. I want a default text answer that is editable. For instance...
- 18 Oct 2012, 17:05
- Forum: General
- Topic: Add custom fields into "add customer" records
- Replies: 13
- Views: 6429
Re: Add custom fields into "add customer" records
Thanks, it does. I didnt actually check that the fields were populate and was an oversight on my part, sorry! I have another question. Is it possible to use a pull down selection menu for fields in the "Add Customer" page (similar to how you select "Valid" options) Like for insta...
- 18 Oct 2012, 10:10
- Forum: General
- Topic: Add custom fields into "add customer" records
- Replies: 13
- Views: 6429
Re: Add custom fields into "add customer" records
Ok I figured out how to define additional fields in the database and have added the map information into config.pm and all is working well. One more question if I could. Now that I have added extra information for customers I want to be able to display that information in "Customer Data" w...
- 12 Oct 2012, 13:27
- Forum: General
- Topic: Add custom fields into "add customer" records
- Replies: 13
- Views: 6429
Re: Add custom fields into "add customer" records
Thank you for your reply, but how do i edit the customer_user table? Thanks
Sorry, you have to assume I know nothing lol!
Sorry, you have to assume I know nothing lol!
- 12 Oct 2012, 13:25
- Forum: General
- Topic: Custom Field on "Add Customer" page
- Replies: 13
- Views: 29558
Re: Custom Field on "Add Customer" page
Thanks. Have managed to do it now.
- 12 Oct 2012, 12:22
- Forum: General
- Topic: Add custom fields into "add customer" records
- Replies: 13
- Views: 6429
Add custom fields into "add customer" records
Hi I am running OTRS on a windows 7 operating system. I have the latest version 3.1.10 I have installed using the Windows installer I am wondering if it is possible to add extra fields into the customer records? For instance, I want to add a text entry field for "Internet Provider" somewhe...