Znuny and ((OTRS)) Community Edition

Thanks,
I am using the Filter to filter out disabled accounts. I will need to look at this to see what changing this will affect.

I would like to use more than one groupDN for my Customer Authentication, is this possible? I have used the System Configuration settings in the GUI rather than using the Config.pm script for LDAP setup. However I am using Config.pm to populate the Customer User database because I didnt find any set...

I'm in the process of installing OTRS using V. 6.0.25-01. Is there a community version of 7?
If so where can I download it?

I set the logging level to Debug. The log file showed that there is no user in LDAP. I noticed in the search section that the sAMAccount name contained the domain part. (example, @domainname.com) It was commented out in my config file but it was in Customer::AuthModule::LDAP configuration in System ...

Ive been doing some additional reading and found that out. thanks for the confirmation.
I realize i didn't make myself clear I cannot logon to customer.pl using any of the accounts in Customer User.
What is the problem?

Sorry for the delayed response on this post. I am still having problems with the customer logon. I have removed the Agent LDAP and have only the Customer LDAP configured. I am seeing LADP information in the Admin - Customer User section but I do not see any information in Admin - Customer Could this...

I pasted the config from a notes file I was working on. I noticed that there is one change I have made in the production Config.pm file. I have added the 1 after the modules for Agent Auth but I do not have a number with the Customer Auth. Will this make a difference? Below is a copy of the section ...

When I look at Admin, Agents I see the ttesthowell2734 user listed there. I also have 250+ Customer Users listed. How were these created?

OK, I commented out the GroupDN and the rights assignment in the Sync section. I can now logon with the customer account but I think it is connected as an agent. (not sure, new to this software) Why would this happen? The AD account I am using is not a member of the HelpDeskAgent group so I would th...

Also, what if I use only the Customer LDAP Authentication and eliminate the Agent. Since I have to put the Agent into OTRS anyway it seems pointless to use AD. I have a small number of agents to work with.

Thats the only message related to the logon.
If I were to add a GroupDN for customers would that help?
Also, can I add more than one GroupDN. My customers will be in one of two groups. "Faculty and Staff" or "Students Security"

This is the message from System Log

Fri Jul 13 08:08:36 2018 error OTRS-CGI-95 No UserID found for 'ttesthowell2734'!

When I try a customer logon this is the error I get in /var/log/messages Jul 13 08:08:36 otrs OTRS-CGI-95[32931]: [Error][Kernel::System::User::UserLookup][Line:968]: No UserID found for 'ttesthowell2734'! And these messages in /var/log/httpd/error_log [Fri Jul 13 08:08:36.622806 2018] [cgi:error] [...

Been working on this problem for weeks now. I've been through multiple different HowTo's and am currently using the sample from the OTRS site. I can authenticate Agents, with the user manually entered into ORTS but I cannot authenticate Customers. I do not want to have to enter each customer into th...

What are the appropriate values?

Thanks.

I have a new installation of OTRS 3.3.2 with ITSM 3.3.2. CentOS 6, Mysql, Apache I have errors showing up in GeneralCatalog, ITSMChangeManagment, ITSMConfiguationManagment, ITSMCore, ITSMIncidentProblemManagment, ImportExport, and Support. When I look at the Lists of Files it looks like the addition...

I have requested a quote on a full OTRS/OPENNMS integration project from a group of developers but I haven't gotten a price yet. I was really hoping to get some help with the SystemMonitoring module so i can move forward. The documentation is very sparse.

JVH

I have OTRS::ITSM 3.1.6. I have just installed the System Monitoring Module.
I noticed there is Nagios configuration built in.
Has anyone gotten this working with OpenNMS.
I need this.
If anyone can help I would appreacheate the assistance.

JVH

Thanks,
I found it.

Van

I am using OTRS::ITSM 3.1.6. In each Configuration Item (ie Computer, Hardware, Location, Network, Software) there is a Type with a dropdown menu of select items. I would like to be able to modify list drop down list. Like for Location the selections are; Building, Floor, IT Facility, Office, Other,...

Thank You,
I setup the Frontend::Customer::Auth in SysConfigs. Now everything's shiny.
On to the next challenge... Companies.

JVH

Hi all, I am very new to OTRS (2 weeks). I have installed ORTS 3.1.6 with the ITSM modules on a CentOS 6.3 64bit install with MySQL 5.1.61 and Apache 2.2.15. I have successfully configured Agent LDAP authentication with the LDAP Sync. It works great. I am having problems getting the Customer side to...