Search found 47 matches
- 16 Aug 2019, 06:23
- Forum: Help
- Topic: Debian 10 buster - mail problem
- Replies: 0
- Views: 2357
Debian 10 buster - mail problem
Hello! We have a mail fetching problem after upgrading server's OS from Debian 9 to Debian 10. Tried to make a fresh install of OTRS and Debian 10 and got the same problem. No matter what protocol to use. But when using POP3S (like it works on Debian 9), the error message is: Backend ERROR: OTRS-CGI...
- 15 Aug 2017, 10:11
- Forum: General
- Topic: [Solved] Variables for Templates
- Replies: 14
- Views: 14775
Re: Variables for Templates
Thank you very much! That's what I'm looking for.crythias wrote:
Use <OTRS_CONFIG_MyVariable>
in Config.pm:
$Self->{MyVariable} = "<b>Hello, World</b>";
- 25 May 2017, 11:06
- Forum: Help
- Topic: "Need module!" error
- Replies: 0
- Views: 1335
"Need module!" error
Hi to everyone who is interested in my trouble! I have an unusual trouble. All the system works just fine. No bags, lags or hangs. But after every web request to the server it generates this "Need module!" error. Apache's log looks like this: ERROR: OTRS-CGI-10 Perl: 5.20.2 OS: linux Time:...
- 18 Jan 2016, 05:33
- Forum: Help
- Topic: OTRS 5 search issues
- Replies: 6
- Views: 2567
Re: OTRS 5 search issues
You need to check in /var/log/messages what the complete errormessage is. System Log often leaves out essential information. In /var/log/messages I found this: [Fri Jan 15 14:56:49 2016][Error][Kernel::System::CustomerUser::DB::CustomerSearch][189] Need Search, UserLogin, PostMasterSearch, Customer...
- 12 Jan 2016, 12:55
- Forum: Help
- Topic: OTRS 5 search issues
- Replies: 6
- Views: 2567
Re: OTRS 5 search issues
Maybe some one can tell anything about the messages from System Log?
- 06 Jan 2016, 13:15
- Forum: Help
- Topic: OTRS 5 search issues
- Replies: 6
- Views: 2567
Re: OTRS 5 search issues
I've ran Index Rebuild
And after this action I can't find even one ticket with russian words in the ticket's subject
Code: Select all
bin/otrs.Console.pl Maint::Ticket::FulltextIndexRebuild
- 06 Jan 2016, 09:40
- Forum: Help
- Topic: OTRS 5 search issues
- Replies: 6
- Views: 2567
Re: OTRS 5 search issues
It is StaticDB.root wrote:What's your setting of Ticket::SearchIndexModule?
- 06 Jan 2016, 06:47
- Forum: Help
- Topic: OTRS 5 search issues
- Replies: 6
- Views: 2567
OTRS 5 search issues
Hello! We use OTRS in Russian language. After upgrading OTRS from 4.0.8 to 5.0.5 we got issues with the search engine. The engine can not find the tickets with words written in Cyrillic letters in the subject of the ticket, if these tickets were created after the OTRS upgrading. In other words, if w...
- 17 Sep 2013, 06:29
- Forum: Help
- Topic: Doesn't change Organization Name in the Customer interface
- Replies: 0
- Views: 588
Doesn't change Organization Name in the Customer interface
Hi!
I'm trying to change Organization Name in the Framework -> Core config. This parameter changed in the ZZZAuto.pm file but there is no changes on the Customer's page. I suggest this issue begins since I upgraded OTRS from 3.1.x to 3.2.7.
So, I'm here to ask for your help.
I'm trying to change Organization Name in the Framework -> Core config. This parameter changed in the ZZZAuto.pm file but there is no changes on the Customer's page. I suggest this issue begins since I upgraded OTRS from 3.1.x to 3.2.7.
So, I'm here to ask for your help.
- 13 Jun 2013, 07:19
- Forum: Help
- Topic: (SOLVED) ACLs not working since 3.2
- Replies: 13
- Views: 3424
Re: ACLs not working since 3.2
Good for you!bayerex wrote:I must also apologise. I misread the Upgrading doc and made an unnecessary key definition above my ACLs. I understand better now!
- 12 Jun 2013, 13:34
- Forum: Help
- Topic: [solved] No possibility to create a ticket in customer panel
- Replies: 0
- Views: 567
[solved] No possibility to create a ticket in customer panel
After upgrading OTRS from 3.1.10 to 3.2.x there is no possibility to create a ticket in customer panel. There is no expanding menu when I navigate mouse to the "My Tickets" button. To solve this issue I deleted my ZZZAuto.pm and ZZZAAuto.pm files, then made screenshots of Config Settings i...
- 12 Jun 2013, 13:29
- Forum: Help
- Topic: (SOLVED) ACLs not working since 3.2
- Replies: 13
- Views: 3424
Re: ACLs not working since 3.2
I'm sorry. My ACLs didn't work because of my mistake Now all is OK.
- 12 Jun 2013, 12:23
- Forum: Help
- Topic: (SOLVED) ACLs not working since 3.2
- Replies: 13
- Views: 3424
Re: ACLs not working since 3.2
I'm going to upgrade 3.1.10 with disabled ACLs and then turn it on when the upgrading will be completed.bayerex wrote: Any solution for this please?
- 12 Jun 2013, 06:06
- Forum: Help
- Topic: (SOLVED) ACLs not working since 3.2
- Replies: 13
- Views: 3424
Re: ACLs not working since 3.2
Hi! I want to confirm that ACLs really don't work. My config have no change in new version, I compared it with example in 3.2 documentation and found there is no difference. But ACLs just don't work. # ticket acl $Self->{TicketAcl}->{'101-Remove-Close-Button'} = { # match properties Properties => { ...
- 08 Apr 2013, 08:47
- Forum: Помощь
- Topic: Незакрываемая заявка
- Replies: 3
- Views: 7874
Re: Незакрываемая заявка
Оказывается, проще просто удалить заявку. Даже не знал.
- 08 Apr 2013, 08:00
- Forum: Помощь
- Topic: Незакрываемая заявка
- Replies: 3
- Views: 7874
Re: Незакрываемая заявка
Попробуйте GenericAgent. Создаете задание с поиском, так, чтобы выбралась только эта заявка (если знаете номер, то по номеру), а в действиях есть опция - Удалить после выполнения задания. Если все сделаете правильно, она удалится. Можно использовать пункт меню заявки - Удалить. Его можно настроить ...
- 08 Apr 2013, 07:01
- Forum: Помощь
- Topic: Незакрываемая заявка
- Replies: 3
- Views: 7874
Незакрываемая заявка
Здравствуйте, уважаемые! У меня в системе появилась давненько заявка. Она незакрываемая. Тема ее начинается со слова "Read..." и дальше в теме кучу раз повторяется фраза "Заявка c темой такой-то номер такой-то была закрыта..." Заявка была создана автоматом, высланным на адрес OTR...
- 24 Jan 2013, 09:01
- Forum: General
- Topic: How to use Jasper Reports with OTRS?
- Replies: 3
- Views: 1899
Re: How to use Jasper Reports with OTRS?
Yes, I understand that. But I didn't get how to install Jasper. What to install: jasperreports server or iReports only or something else?
And if you know can you give me a link where I can to read about SQL requests directly to OTRS database? I need some deeper SQL knowledge.
And if you know can you give me a link where I can to read about SQL requests directly to OTRS database? I need some deeper SQL knowledge.
- 23 Jan 2013, 05:37
- Forum: General
- Topic: How to use Jasper Reports with OTRS?
- Replies: 3
- Views: 1899
How to use Jasper Reports with OTRS?
Hello.
I don't satisfied with OTRS's stats module. I heard it's possible to use Jasper Reports for getting stats from OTRS's database in acceptable form. Please help me to understand the issue. How to use it?
I don't satisfied with OTRS's stats module. I heard it's possible to use Jasper Reports for getting stats from OTRS's database in acceptable form. Please help me to understand the issue. How to use it?
- 27 Nov 2012, 07:14
- Forum: Help
- Topic: Don´t list New ticket type
- Replies: 10
- Views: 5527
Re: Don´t list New ticket type
Hi, dear OTRS Ninjas. It was very needed for me to get this new ticket state type. (I want to use it for agents monitoring) I've added it just like was wrote in the OTRS manual but the new state type didn't appear in the System. So what did I do? I ran bin/otrs.RebuildConfig.pl just like it wrote in...
- 19 Nov 2012, 10:22
- Forum: Help
- Topic: [SOLVED] Always view all the queues.
- Replies: 10
- Views: 3207
Re: [SOLVED] Always view all the queues.
Well. I'll try to use this method. Thank you very much.
- 19 Nov 2012, 07:04
- Forum: Help
- Topic: [SOLVED] Always view all the queues.
- Replies: 10
- Views: 3207
Re: Always view all the queues.
I've made changes in SysConfig in Ticket -> Frontend::Agent::Ticket::ViewSearch and now it works.
- 19 Nov 2012, 05:55
- Forum: Help
- Topic: [SOLVED] Always view all the queues.
- Replies: 10
- Views: 3207
Re: Always view all the queues.
Click the magnifying glass Click Create New Click the dropdown list for "add another Attribute" Click Queue ... I can't understand what's going on. I don't find anything using this template. Also I created topic about I couldn't gather statistic using Stats module. Maybe these issues are ...
- 17 Nov 2012, 12:32
- Forum: Help
- Topic: [SOLVED] Always view all the queues.
- Replies: 10
- Views: 3207
Re: Always view all the queues.
In the status view I can see all of the opened tickets. But I need to monitor each queue separately.jojo wrote:or just use the status view
- 17 Nov 2012, 08:52
- Forum: Help
- Topic: [SOLVED] Always view all the queues.
- Replies: 10
- Views: 3207
Re: Always view all the queues.
OK, I'll try this in the next monday. Thanks.
- 17 Nov 2012, 07:40
- Forum: Help
- Topic: [SOLVED] Always view all the queues.
- Replies: 10
- Views: 3207
Re: Always view all the queues.
I don't understand what it means. How to use it?crythias wrote:you can always save a search.
- 17 Nov 2012, 05:50
- Forum: Help
- Topic: [SOLVED] Always view all the queues.
- Replies: 10
- Views: 3207
Re: Always view all the queues.
Does nobody really knows how to do it or you just can't get what I want to do?
- 16 Nov 2012, 05:50
- Forum: Help
- Topic: [SOLVED] Always view all the queues.
- Replies: 10
- Views: 3207
[SOLVED] Always view all the queues.
For general situation monitoring I want to always see all the queues in Ticket -> Queue view. But by default I can see the queue only when it has an open ticket, not blocked by any agent. Now I need to modify QueueID in the address bar of my browser: http://server/otrs/index.pl?Action=AgentTicketQue...
- 16 Nov 2012, 05:38
- Forum: General
- Topic: Cyryllic letters in tooltips
- Replies: 1
- Views: 953
Re: Cyryllic letters in tooltips
I don't know how to add tooltips, but I assume you need to create custom translation file. Just copy the ./otrs/Kernel/Language/xx_Custom.pm to ./otrs/Kernel/Language/ru_Custom.pm, in the beginning of the file rename package's name from xx to ru. Then you can add your translation and input these key...
- 17 Oct 2012, 05:24
- Forum: Help
- Topic: How to enable customer's phone field?
- Replies: 15
- Views: 5361
Re: How to enable customer's phone field?
Here is a screenshot
There is an email in CUSTOMERID section.
There is an email in CUSTOMERID section.
- 16 Oct 2012, 13:49
- Forum: Help
- Topic: How to enable customer's phone field?
- Replies: 15
- Views: 5361
Re: How to enable customer's phone field?
@firebolt show the entire Config.pm CustomerUser entry, please. $Self->{CustomerUser1} = { Name => 'Company', Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'svrmain.company.local', BaseDN => 'OU=Company Users,DC=company,DC=local', SSCOPE => 'sub', UserDN => 'cn=linadmin,ou=Adm...
- 16 Oct 2012, 13:38
- Forum: Help
- Topic: How to enable customer's phone field?
- Replies: 15
- Views: 5361
Re: How to enable customer's phone field?
And what the *.dtl and modules?
- 16 Oct 2012, 12:55
- Forum: Help
- Topic: How to enable customer's phone field?
- Replies: 15
- Views: 5361
Re: How to enable customer's phone field?
It is open source system. It can list me all what I tell it to list. As I understood I need to change some *.dtl.jojo wrote:it won't be listed in the overview
- 16 Oct 2012, 11:20
- Forum: Help
- Topic: How to enable customer's phone field?
- Replies: 15
- Views: 5361
Re: How to enable customer's phone field?
Hey! I know the name of attribute! It is telephonenumber. This config is works, I found user's phone number in Customer information section in ticket creating dialog. But it still doesn't listed in "Customers" menu item.
- 16 Oct 2012, 06:55
- Forum: Help
- Topic: How to enable customer's phone field?
- Replies: 15
- Views: 5361
Re: How to enable customer's phone field?
What do you mean? Do you mean the LDAP DB? Yes, I have MS Active Directory 2003. I tried the "phone" attribute too.BrianYin wrote:Does the attribuate name (telephonenumber) as same as your DB?
- 16 Oct 2012, 06:08
- Forum: Help
- Topic: How to enable customer's phone field?
- Replies: 15
- Views: 5361
How to enable customer's phone field?
Good time of day. I am searching for manual about enabling phone number field in the Customer's information. I added these strings in Config.pm but the phone is still not displayed. Map => [ [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ]...
- 09 Oct 2012, 08:37
- Forum: General
- Topic: Escalation configure
- Replies: 3
- Views: 1420
Escalation configure
Hello to everyone.
I can't understand how to configure escalation in the System. All that I see is configuration of escalation time in Queue settings. But where this ticket will be escalated? How to configure it's escalation to specific queue? Then how to configure notification about escalation?
I can't understand how to configure escalation in the System. All that I see is configuration of escalation time in Queue settings. But where this ticket will be escalated? How to configure it's escalation to specific queue? Then how to configure notification about escalation?
- 09 Oct 2012, 08:16
- Forum: Общие вопросы
- Topic: Очереди, сервисы и агенты/группы
- Replies: 1
- Views: 17789
Re: Очереди, сервисы и агенты/группы
Не понимаю проблемы. Создаются три очереди. На них раздаются права для группы пользователей. Теперь при создании заявки они будут видеть этих трех получателей. А агенты настраиваются на соответственные очереди. Все.
- 28 Sep 2012, 05:57
- Forum: Помощь
- Topic: OTRS и LDAP: система не видит всех пользователей
- Replies: 1
- Views: 4263
Re: OTRS и LDAP: система не видит всех пользователей
Проблема решена. Решение описано здесь.
- 27 Sep 2012, 16:21
- Forum: Help
- Topic: OTRS doesn't see customers
- Replies: 16
- Views: 5535
Re: OTRS doesn't see customers
This Parameter you described is aprotection not to fetch all users in once (as this really makes no sense). If you search for a user you will specify search parameters to get only a few back. Or do you wan't to scroll through some thousand of users on ticket creation? OK. I can't tell you anything ...
- 27 Sep 2012, 15:58
- Forum: Help
- Topic: OTRS doesn't see customers
- Replies: 16
- Views: 5535
Re: OTRS doesn't see customers
You should have some basic understanding of LDAP for working with LDAP. You should also have some basic knowledge of SMTP, POP3 or other protocols. The manual can not cover basic IT knowledge for everything No no no! It's a specific parameter of a specific program! When I configure other systems fo...
- 26 Sep 2012, 15:45
- Forum: Help
- Topic: OTRS doesn't see customers
- Replies: 16
- Views: 5535
Re: OTRS doesn't see customers
It must be in all OTRS Documentations from oldest system version to highest!!! But it doesn't included in anyoneEXG133 wrote:I totally agree more comments would be nice in the default.pm explaining this setting...
Hey crythias, could you affect to this situation?
- 26 Sep 2012, 12:35
- Forum: Help
- Topic: OTRS doesn't see customers
- Replies: 16
- Views: 5535
Re: OTRS doesn't see customers
OK, now my problem is solved.
I've added string and string to my Config.pm.
This problem is well known)))
I've added
Code: Select all
AlwaysFilter => '(&(objectCategory=User)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))',
Code: Select all
CustomerUserSearchListLimit => 900,
This problem is well known)))
- 26 Sep 2012, 11:29
- Forum: Help
- Topic: OTRS doesn't see customers
- Replies: 16
- Views: 5535
Re: OTRS doesn't see customers
According to this topic it's an OTRS Bug.EXG133 wrote:That is not an OTRS issue, your LDAP is configured to have a maximum size when it replies. Configure this on your AD/OpenLDAP.
- 26 Sep 2012, 10:04
- Forum: Help
- Topic: OTRS doesn't see customers
- Replies: 16
- Views: 5535
Re: OTRS doesn't see customers
I've configured system logs and saw next errors:crythias wrote:viewtopic.php?f=60&t=16543
Code: Select all
[Wed Sep 26 12:52:44 2012][Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][363] Sizelimit exceeded
- 24 Sep 2012, 13:19
- Forum: Help
- Topic: OTRS doesn't see customers
- Replies: 16
- Views: 5535
OTRS doesn't see customers
Hi! I have a problem with ldap authentication of customers. I configured system so that agents and customers can log in with their ldap accounts. But the are not all of our customers appears in Customers menu item. I can see only 2 departments of 26. Here is my config: #АХД $Self->{CustomerUser1} = ...
- 21 Sep 2012, 08:19
- Forum: Помощь
- Topic: OTRS и LDAP: система не видит всех пользователей
- Replies: 1
- Views: 4263
OTRS и LDAP: система не видит всех пользователей
Всем привет! OTRS 3.1.10 (3.1.7, 3.1.5), Windows 2003 Server AD. Проблема c добавлением клиентов в систему. Авторизацию для всех настроил через LDAP, все могут зайти (агенты и клиенты), но в самой системе отображаются далеко не все клиенты, только треть примерно. Структура состоит из 3-ех уровней: O...