Search found 6 matches

by mms
15 Mar 2018, 12:15
Forum: Делимся опытом
Topic: Нагрузочное тестирование OTRS и оптимизация производительности
Replies: 0
Views: 2393

Нагрузочное тестирование OTRS и оптимизация производительности

Всем привет!

Решил поделиться нашими заметками по тюнингу OTRS и нагрузочному тестированию (100 активных пользователей).
Буду рад любым замечаниям и уточнениям, и описанию Вашего опыта повышения производительности системы.

https://www.reunico.com/otrs-performance-tuning.html
by mms
06 Dec 2017, 16:11
Forum: Help
Topic: can't work with tickets, OTRS 6.0.1
Replies: 15
Views: 981

Re: can't work with tickets, OTRS 6.0.1

Maybe. Unfortunately, I can't check this feature - we don't use ACLs on productive instance :(
by mms
06 Dec 2017, 13:31
Forum: Help
Topic: can't work with tickets, OTRS 6.0.1
Replies: 15
Views: 981

Re: can't work with tickets, OTRS 6.0.1

SuperDOS wrote:Thanks! now it works

Though I still get a lot of these errors in the system log

Code: Select all

Wed Dec 6 10:55:15 2017	error	OTRS-CGI-42	Need Data!

Can you show log messages related to "Need data"? or share full log
by mms
06 Dec 2017, 13:23
Forum: Help
Topic: can't work with tickets, OTRS 6.0.1
Replies: 15
Views: 981

Re: can't work with tickets, OTRS 6.0.1

You are welcome :)
by mms
06 Dec 2017, 07:47
Forum: Help
Topic: can't work with tickets, OTRS 6.0.1
Replies: 15
Views: 981

Re: can't work with tickets, OTRS 6.0.1

As i see, you have the same problem with incorrect sequence in table article. Try this: alter table article alter column id set default nextval('article_id_seq'::regclass); Of course, sequence value (select nextval(article_id_seq)) should be greater then coulmn id value (select max(id) from article)...
by mms
05 Dec 2017, 13:41
Forum: Help
Topic: can't work with tickets, OTRS 6.0.1
Replies: 15
Views: 981

Re: can't work with tickets, OTRS 6.0.1

I guess you have incorrect value of article table sequence (article_id_seq).

Could you share output of psql commands:

Code: Select all

\d article

Code: Select all

SELECT c.relname FROM pg_class c WHERE c.relkind = 'S' and c.relname like 'article%';