from past 2 days i'm getting below error message on my OTRS and i have not changed any setting from a pretty long time. please some one give me solution, Thanks.
Error: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-00 Need QueueID, TicketID!
Search found 76 matches
- 08 Jun 2018, 06:51
- Forum: Help
- Topic: Error: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-00
- Replies: 0
- Views: 15273
- 08 Jun 2018, 06:50
- Forum: Help
- Topic: Error of GenericAgent Job
- Replies: 0
- Views: 16530
Error of GenericAgent Job
from past 2 days i'm getting below error message on my OTRS and i have not changed any setting from a pretty long time. please some one give me solution, Thanks. Error: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-00 GenericAgent Job: Urgent Incident - Netw...
- 03 Mar 2017, 07:57
- Forum: General
- Topic: ERROR: OTRS-CGI-01 Perl: 5.16.3
- Replies: 1
- Views: 2903
ERROR: OTRS-CGI-01 Perl: 5.16.3
Getting this errors from Apache error.logs, is there any fix for this? please someone help Thanks. ERROR: OTRS-CGI-01 Perl: 5.16.3 OS: linux Time: Thu Mar 2 18:36:31 2017 Message: Need QueueID, TicketID! RemoteAddress: 10.67.xx.xx RequestURI: /otrs/index.pl Traceback (10654): Module: Kernel::System:...
- 27 Jan 2017, 02:52
- Forum: General
- Topic: Stop Time of Ticket counting - SLA
- Replies: 11
- Views: 6582
Re: Stop Time of Ticket counting - SLA
You can also try below Addon freely for otrs version 5, it works perfectly but in ticket information of the ticket SLA shows future date where it suppose to show SLA SUSPENDED text.
http://complemento.net.br/works/slastop-5-0-1/
http://complemento.net.br/works/slastop-5-0-1/
- 04 Jan 2017, 15:24
- Forum: General
- Topic: SLA & Solution time
- Replies: 8
- Views: 4212
Re: SLA & Solution time
Thank you very much Alexus all working fine as per your instructions provided to me.
- 02 Jan 2017, 15:02
- Forum: General
- Topic: SLA & Solution time
- Replies: 8
- Views: 4212
Re: SLA & Solution time
Hi Alexus, Happy new year and New look after changes as shown in the picture but this was done on live Kernel/Output/HTML/Templates/Standard/AgentTicketZoom.tt page and not under /opt/otrs/Custom/*. I know we need to keep folder structure similar to original /opt/otrs/Custom/Kernel/Output/HTML/Templ...
- 29 Dec 2016, 12:27
- Forum: General
- Topic: SLA & Solution time
- Replies: 8
- Views: 4212
Re: SLA & Solution time
Thank you alexus for the solution
- 28 Dec 2016, 16:34
- Forum: General
- Topic: SMTP authentication failed: 5355.7.3 Authentication unsuccessful
- Replies: 1
- Views: 1760
SMTP authentication failed: 5355.7.3 Authentication unsuccessful
i know this is old post and no clear information on exchange email configuration on otrs. SMTP authentication failed: 5355.7.3 Authentication unsuccessful.
- 28 Dec 2016, 16:32
- Forum: General
- Topic: SLA & Solution time
- Replies: 8
- Views: 4212
Re: SLA & Solution time
Hi alexus...can you please guide me this light custom development to show SLA business time or else let me know ticket information page file name and location so that i can try myself.
- 24 Dec 2016, 11:39
- Forum: General
- Topic: SLA & Solution time
- Replies: 8
- Views: 4212
SLA & Solution time
i have defined a queues with SLA and my calendar. my calendar starts on monday and set to 9Am to 5Pm which is 8 working hours a day and 5 days a week from monday to friday (Saturday and sunday holiday) and SLA is set for 4 working days which is 8 Hours x 60 mins = 480 mins x 4 days = 1920 mins (32 H...
- 23 Nov 2016, 16:18
- Forum: General
- Topic: SolutionDiffInMin
- Replies: 2
- Views: 2043
SolutionDiffInMin
Hi,
Can anybody help me with calculation of SolutionDiffInMin through SQL?
Can anybody help me with calculation of SolutionDiffInMin through SQL?
- 22 Nov 2016, 13:46
- Forum: General
- Topic: Calculate the solution time excluding SLA Pause
- Replies: 1
- Views: 1395
Calculate the solution time excluding SLA Pause
Hi,
I am using SLA stop for some status and I wanted to calculate the solution time excluding the time ticket was in pause. Can anybody give me the sql query for that?
I am using SLA stop for some status and I wanted to calculate the solution time excluding the time ticket was in pause. Can anybody give me the sql query for that?
- 22 Nov 2016, 05:22
- Forum: General
- Topic: Honour third-party ticket number
- Replies: 3
- Views: 1705
Re: Honour third-party ticket number
In that case how can i avoid looping?
- 21 Nov 2016, 05:45
- Forum: General
- Topic: Honour third-party ticket number
- Replies: 3
- Views: 1705
Honour third-party ticket number
Hi, I wanted to configure OTRS in such a way that if i recieve ticket from other ticket system,it should carry that systems ticket number and OTRS shouldnt create a new ticket instead. Through PostMaster::PreFilterModule###000-ExternalTicketNumberRecognition1 i am able to recognize third party ticke...
- 14 Nov 2016, 15:48
- Forum: General
- Topic: Communicating to other ticket system
- Replies: 2
- Views: 1661
Communicating to other ticket system
Hi, We uses OTRS and our partner uses Footprint ticket system. Is there a way to achieve below functionality? While a mail send from footprint to OTRS a ticket has to create and no looping should happen. I tried setting X-OTRS-Loop: True ..its not getting looped while sending first time but every fo...
- 04 Nov 2016, 15:43
- Forum: Help
- Topic: Remove Pending date from AgentTicketClose page in OTRS v5
- Replies: 5
- Views: 2607
Re: Remove Pending date from AgentTicketClose page in OTRS v5
hi can any one help on this please.............
- 20 Oct 2016, 10:57
- Forum: General
- Topic: Need QueueID, TicketID!
- Replies: 0
- Views: 1196
Need QueueID, TicketID!
Getting below error in system log from past some days...is there any solution for this. System logs: Thu Oct 20 14:23:16 2016 error OTRS-CGI-00 Need QueueID, TicketID! Thu Oct 20 14:23:15 2016 error OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-00 There was an error executing Execute() in Kernel:...
- 19 Oct 2016, 14:02
- Forum: Help
- Topic: Remove Pending date from AgentTicketClose page in OTRS v5
- Replies: 5
- Views: 2607
Re: Remove Pending date from AgentTicketClose page in OTRS v5
yes it will very helpful...because agents are changing date and the tickets are getting rejected and asking to create new ticket when customers are responding to the ticket within 3 days. I have set pending autoclose+/- for 3 days.
- 19 Oct 2016, 10:56
- Forum: Help
- Topic: Remove Pending date from AgentTicketClose page in OTRS v5
- Replies: 5
- Views: 2607
Re: Remove Pending date from AgentTicketClose page in OTRS v5
by default pending autoclose+/- state has date inputs which will not solve my purpose.....just need to hide date input in the AgentTicketClose page not the state....i tried editing AgentTicketActionCommon.tt file for hiding date input but ticket is not closing and its getting looped to the same page...
- 17 Oct 2016, 15:45
- Forum: Help
- Topic: Remove Pending date from AgentTicketClose page in OTRS v5
- Replies: 5
- Views: 2607
Remove Pending date from AgentTicketClose page in OTRS v5
Removing Pending date: For all pending* states from AgentTicketClose page only on OTRS v5.0.13 because i have autoclose+/- tickets after 3 days but some agents changing autoclose+/- pending date and time for immediate closing of the tickets. please help and suggest me ASAP thanks.
- 27 Sep 2016, 09:11
- Forum: General
- Topic: Prevent email follow up after ticket close
- Replies: 9
- Views: 12549
Re: Prevent email follow up after ticket close
Hi
i have already installed SlaStop from Complemento on my otrs version 5.0.13 but still issue reflecting on my agents dashboard, please someone help.
i have already installed SlaStop from Complemento on my otrs version 5.0.13 but still issue reflecting on my agents dashboard, please someone help.
- 24 Sep 2016, 17:48
- Forum: General
- Topic: Prevent email follow up after ticket close
- Replies: 9
- Views: 12549
Re: Prevent email follow up after ticket close
Pending auto close+ and auto close- working with new version 5.0.13 without generic agent job now, but I have a problem if i close the tickets with pending auto close+ or auto close- its appearing in the dashboard of agents in Escalated Tickets now....how to remove state pending auto close+ or auto ...
- 10 Dec 2015, 09:44
- Forum: General
- Topic: Error Message: 413 Request entity too large - POST_MAX=5KB
- Replies: 3
- Views: 5296
Re: Error Message: 413 Request entity too large - POST_MAX=5KB
thanks for the reply but i got issue resolved myself by changing 5120 in the ZZZAuto.pm and restarted the system.
- 09 Dec 2015, 09:39
- Forum: General
- Topic: Error Message: 413 Request entity too large - POST_MAX=5KB
- Replies: 3
- Views: 5296
Error Message: 413 Request entity too large - POST_MAX=5KB
Hi Everyone i know this is resolved in previous topic but its not clear to me...i have cross checked the previous post solution but everything seems to be fine in my ZZAutoAA.pm configuration. Also while trying default setting i'm getting this error message and i cannot even change any setting in sy...
- 27 Nov 2015, 17:18
- Forum: General
- Topic: Wrong email id during auto response
- Replies: 1
- Views: 1108
Wrong email id during auto response
I have 2 versions of OTRS 4 and as well 5 version & OTRS 4 is working perfectly, but in version 5 i'm getting wrong email id during in auto response but in the article the email id is correct. Please let me know where i'm going wrong.
- 29 Jun 2015, 17:14
- Forum: General
- Topic: Email Customer Database
- Replies: 0
- Views: 14883
Email Customer Database
What is the name tags we have to use when someone sends email from there personal email id for creating email tickets which are not listed in the customer database, please suggest. Example i got this results while testing. User not listed in the customer database and i sent from my personal gmail id...
- 29 Jun 2015, 17:06
- Forum: General
- Topic: Email tickets not shown in customer portal
- Replies: 1
- Views: 6674
Email tickets not shown in customer portal
I have created ticket by sending email to my OTRS and the ticket was created with automated email to my but issue is has my email id is already registered and listed in the customer database as well i have added usergroup to CustomerGroupAlwaysGroups but i cannot see the ticket opened in my customer...
- 22 Jun 2015, 16:20
- Forum: General
- Topic: Prevent email follow up after ticket close
- Replies: 9
- Views: 12549
Re: Prevent email follow up after ticket close
crythias,
I got you, I made auto close with followup as Reject. I could able to change the status for auto close successfully to close successfully using a generic agent job.
Is there a way to change status from auto close successfully to close successfully with out using generic agent job ?
I got you, I made auto close with followup as Reject. I could able to change the status for auto close successfully to close successfully using a generic agent job.
Is there a way to change status from auto close successfully to close successfully with out using generic agent job ?
- 22 Jun 2015, 14:12
- Forum: General
- Topic: Prevent email follow up after ticket close
- Replies: 9
- Views: 12549
Re: Prevent email follow up after ticket close
IF I set followup reject, if follow up to closed tickets wouldn't re-open the ticket right?
I want user to re-open the ticket in case their issue not solved with in 3 days and post 3 days they should not be able to reopen.
I want user to re-open the ticket in case their issue not solved with in 3 days and post 3 days they should not be able to reopen.
- 22 Jun 2015, 13:38
- Forum: General
- Topic: Prevent email follow up after ticket close
- Replies: 9
- Views: 12549
Prevent email follow up after ticket close
Hi, Is it possible to block the option to re-opening the old ticket if it is closed successfully 3 days before? Eg:- I used to receive emails from my vendor ticket system asking follow up within 3 days. If I haven't replied in those time frame and later if I am replying, My reply rejects saying tick...
- 22 Dec 2014, 15:42
- Forum: General
- Topic: ACL Management
- Replies: 0
- Views: 788
ACL Management
Hi..can i have just a guide line for adding below ACL from ACL Management..Just needed an sample please and thanks in advance. # possible action options (white list) Action => { AgentTicketBounce => 1, AgentTicketClose => 1, AgentTicketCompose => 0, AgentTicketCustomer => 0, AgentTicketForward => 0,...
- 15 Dec 2014, 13:01
- Forum: General
- Topic: DB error after Upgrade from 3.3 to 4
- Replies: 4
- Views: 2155
- 11 Dec 2014, 14:56
- Forum: General
- Topic: Postmaster filtering
- Replies: 3
- Views: 1566
Re: Postmaster filtering
Filter Condition difference for the below because i see document for only X-OTRS-Loop not for X-Loop and X-No-Loop, so requesting the difference between this 3. Thanks.
X-Loop
X-No-Loop
X-OTRS-Loop
X-Loop
X-No-Loop
X-OTRS-Loop
- 05 Dec 2014, 14:48
- Forum: General
- Topic: Postmaster filtering
- Replies: 3
- Views: 1566
Re: Postmaster filtering
Hi RStraub Thanks it worked superb.
- 05 Dec 2014, 13:14
- Forum: General
- Topic: Postmaster filtering
- Replies: 3
- Views: 1566
Postmaster filtering
hi, I wanted to create a postmaster filter based on the subject and if subject matches exactly, it should change the customer ID and other details.If its not matching exactly system should not consider this rule. when I do in OTRS, if my condition matches anywere in subject, it is applying the rule....
- 05 Dec 2014, 12:03
- Forum: General
- Topic: Need Data!
- Replies: 6
- Views: 3952
Re: Need Data!
hi cythias until today afternoon my OTRS version was 4.0.1-02 and today afternoon i have upgraded to 4.0.2-01 and all working fine without any issues and errors now. Thanks.
- 04 Dec 2014, 09:12
- Forum: General
- Topic: [SOLVED] Apache is not handling Customer.pl when a customer open the Ticket Zoom.
- Replies: 10
- Views: 4271
Re: Apache is not handling Customer.pl when a customer open the Ticket Zoom.
If you have imported ACL from config.pm to ACL editor, you need to alert some ACL's which you have imported already. If you have Group_rw with queue ACL please disable the ACL and try...which i disabled and alerted the ACL later and working fine now.
- 03 Dec 2014, 17:16
- Forum: General
- Topic: Need Data!
- Replies: 6
- Views: 3952
Re: Need Data!
crythias i not clear with your question what you have replied me....please be clear. i have posted many post replied promptly after the issue is resolved.
- 03 Dec 2014, 16:48
- Forum: General
- Topic: Need Data!
- Replies: 6
- Views: 3952
Re: Need Data!
hi crythias i am upgraded from 3.3.8 to 4.0.1...3.3.8 was working good without any errors after i upgraded i had lots of issues which was fixed myself but this errors continued until now. If i disable some ACL's then there is no errors but when i activate it throws errors as mentioned in the 1st post.
- 03 Dec 2014, 10:02
- Forum: General
- Topic: Need Data!
- Replies: 6
- Views: 3952
Need Data!
I am getting lots of Need Data! error on my OTRS system, After checking OTRS logs i found below error messages but i am not able to find out which Ticket ACL is giving error to compare data. i have almost more then 30 ACL how to find it out...please help me. thank you. [Wed Dec 3 13:21:44 2014][Erro...
- 01 Dec 2014, 21:44
- Forum: General
- Topic: DBUpdate-to-4.pl
- Replies: 4
- Views: 3162
Re: DBUpdate-to-4.pl
I do had same issue..but issue resolved by removing process management entityids.. Before doing this please take backup of process management entityids if any.
- 01 Dec 2014, 21:35
- Forum: General
- Topic: [SOLVED] Apache is not handling Customer.pl when a customer open the Ticket Zoom.
- Replies: 10
- Views: 4271
Re: Apache is not handling Customer.pl when a customer open the Ticket Zoom.
I do had same issue..but issue resolved by adjusting ACL in ACL editor.
- 27 Nov 2014, 13:33
- Forum: General
- Topic: After upgrade to 4 ACL isn't working
- Replies: 4
- Views: 2054
Re: After upgrade to 4 ACL isn't working
Thanks jojo...i imported all the ACL's from config.pm today and needed some alternation work for each ACL and it worked superb Thanks once again.
- 26 Nov 2014, 18:35
- Forum: General
- Topic: After upgrade to 4 ACL isn't working
- Replies: 4
- Views: 2054
Re: After upgrade to 4 ACL isn't working
My all ACL is in config.pm not on ACL editor, but before upgrade i have taken backup of config.pm and database too. please let me know how can i import config.pm ACL's to ACL editor.
- 26 Nov 2014, 18:02
- Forum: General
- Topic: After upgrade to 4 ACL isn't working
- Replies: 4
- Views: 2054
After upgrade to 4 ACL isn't working
Hi all i know today was my bad day that after upgrading to 4..i have fixed my self most of the errors shown in the system logs but i am not able to fix ACL because the system works fine if the ACL is removed from config.pm and if i add all my old ACL to config.pm then the system throw errors in the ...
- 26 Nov 2014, 13:10
- Forum: General
- Topic: DB error after Upgrade from 3.3 to 4
- Replies: 4
- Views: 2155
Re: DB error after Upgrade from 3.3 to 4
My issue resolved after deleting all Process Management events and did DBUpdate-to-4.pl which was giving error if the Process Management events are available. Thanks.
- 26 Nov 2014, 13:10
- Forum: General
- Topic: Getting new errors after upgrading 3.3 to 4
- Replies: 2
- Views: 1759
Re: Getting new errors after upgrading 3.3 to 4
My issue resolved after deleting all Process Management events and did DBUpdate-to-4.pl which was giving error if the Process Management events are available. Thanks.
- 26 Nov 2014, 13:10
- Forum: General
- Topic: Error after Upgrade from 3.3 to 4
- Replies: 7
- Views: 3896
Re: Error after Upgrade from 3.3 to 4
My issue resolved after deleting all Process Management events and did DBUpdate-to-4.pl which was giving error if the Process Management events are available. Thanks.
- 26 Nov 2014, 12:23
- Forum: General
- Topic: Error after Upgrade from 3.3 to 4
- Replies: 7
- Views: 3896
Re: Error after Upgrade from 3.3 to 4
It is already set for all agents as shown in the screenshot....
- 26 Nov 2014, 12:18
- Forum: General
- Topic: Getting new errors after upgrading 3.3 to 4
- Replies: 2
- Views: 1759
Getting new errors after upgrading 3.3 to 4
before upgrading to 4 my 3.3 was without any error and worked perfectly. The below error i'm getting when i click on note from agent interface and a window pop up giving below error Insufficient Rights Message: You need note permissions! Back to the previous page Go to dashboard! System log Wed Nov ...