Znuny and ((OTRS)) Community Edition

Dear All,
i've setting up Otrs 6.0.8, I need to customization outbound email (like response email to a ticket, autoresponse) because all mail arrive with simply text and so I want to add style.
There is a way to do this?
Thanks

Ok I fix the issue.
I simply remove the group in QueuePermissionGroup and now i can see all the queue.

ok is for this that i cannot see all ticket, do you know if i can add more group in QueuePermissionGroup in DashboardBackend###0270-TicketQueueOverview to solve the problem, now ther is only users.
Thanks

Manuel

where?
I can't find this option, the only option in sysconfig is in Ticket -> Frontend::Agent::Dashboard DashboardBackend###0270-TicketQueueOverview but there aren't any option about queue.
Thanks

Manuel

Hi, I updated to OTRS version 3.3.10 and I saw the new gadgets including Ticket Queue Overview, I find this tool very useful because it shows me all the queues with new and open tickets. I noticed, however, that the widget only works on queues and not in the subqueue (the subqueue don't be seen from...