Search found 70 matches
- 06 Aug 2015, 15:06
- Forum: General
- Topic: install ITSM modules
- Replies: 3
- Views: 1330
Re: install ITSM modules
is there any risk on data loss if i installed it this way?
- 06 Aug 2015, 14:30
- Forum: General
- Topic: install ITSM modules
- Replies: 3
- Views: 1330
install ITSM modules
Hello
i am using OTRS 4.0.10 and we are now planing to add the ITSM Modules. Is it possible to just add these ITSM pakages to an currently running instalation? or must i reinstall otrs completly?
Thanks for an answer
Best Regards
Rey90
i am using OTRS 4.0.10 and we are now planing to add the ITSM Modules. Is it possible to just add these ITSM pakages to an currently running instalation? or must i reinstall otrs completly?
Thanks for an answer
Best Regards
Rey90
- 20 Jun 2014, 14:16
- Forum: Howtos
- Topic: Agent Preferences - How to add a field
- Replies: 14
- Views: 80257
Re: Agent Preferences - How to add a field
not for me. Any hint where to have a look? Debugging options?
- 20 Jun 2014, 09:09
- Forum: General
- Topic: Telefonnumber not shown in agentpreference
- Replies: 1
- Views: 837
Telefonnumber not shown in agentpreference
Hello as explained in the headline, the telefonnumber field is not displayed in the agentpreference. as anyone an idea? Config.pm: $Self->{PreferencesGroups}->{Phone} = { Module => 'Kernel::Output::HTML::PreferencesGeneric', Colum => 'Other Settings', Label => 'Phone Number', Desc => 'Telephone numb...
- 15 May 2014, 09:12
- Forum: Help
- Topic: Systemmonitoring Dynamic Field not completly field?
- Replies: 0
- Views: 614
Systemmonitoring Dynamic Field not completly field?
Hello OTRS: 3.3.4 Systemmonitroning: 2.5.2 I read in the Systemmonitoring Doku that there are some Dynamic Fields which are filt if there ist an Nagiosticket. I have configured all settings for this Plugin, also Dynmaicfields TicketFreeText1,.... When I look into the Tickethistory the first entry is...
- 01 Oct 2013, 10:50
- Forum: Help
- Topic: [solved] Follow UP Mail
- Replies: 6
- Views: 2064
Re: Follow UP Mail
ok thanks for your answers. i will use the notification events
- 30 Sep 2013, 16:16
- Forum: Help
- Topic: [solved] Follow UP Mail
- Replies: 6
- Views: 2064
Re: Follow UP Mail
i think it makes sense to tell everyone how is also responsible for the queue about an ticketupdate, as well as an ticketclose. Do you know where i have to code, to get this working? Without use the workaround: reply or forward? replay, also tells the customer about the update... but the note is onl...
- 30 Sep 2013, 15:35
- Forum: Help
- Topic: [solved] Follow UP Mail
- Replies: 6
- Views: 2064
Re: Follow UP Mail
where must i configure this thing? It isn´t done by default, isn´t it?
- 30 Sep 2013, 10:29
- Forum: Help
- Topic: [solved] Follow UP Mail
- Replies: 6
- Views: 2064
[solved] Follow UP Mail
Hello
Is the following possible?
1.) A Ticket note is written by an Agent
2.) Send email "New Note" to all agents which have marked the queue as "MyQueue"
Thanks for qour help and answers
Regards
Rey90
Is the following possible?
1.) A Ticket note is written by an Agent
2.) Send email "New Note" to all agents which have marked the queue as "MyQueue"
Thanks for qour help and answers
Regards
Rey90
- 21 Nov 2012, 11:53
- Forum: Help
- Topic: Extend Adminlog
- Replies: 2
- Views: 1146
Re: Extend Adminlog
ol thanks. isn´t it possible to extend the share memery in apache conf?
- 21 Nov 2012, 10:21
- Forum: Help
- Topic: Extend Adminlog
- Replies: 2
- Views: 1146
Extend Adminlog
Hello
is it possbile to view more then 400 entries in the Adminlog?
I have found something in Adminlog.pm
my $Log = $Self->{LogObject}->GetLog( Limit => 400 ) || '';
If i change this to 1000 nothing happened
is it possbile to view more then 400 entries in the Adminlog?
I have found something in Adminlog.pm
my $Log = $Self->{LogObject}->GetLog( Limit => 400 ) || '';
If i change this to 1000 nothing happened
- 19 Nov 2012, 10:39
- Forum: Help
- Topic: change responsible name in Customer interface
- Replies: 4
- Views: 2157
Re: change responsible name in Customer interface
thanks for your help.
i have found the necessary files ... but don´t know what to change...
i will have a detailed look in these files...
i have found the necessary files ... but don´t know what to change...
i will have a detailed look in these files...
- 13 Nov 2012, 18:44
- Forum: Help
- Topic: change responsible name in Customer interface
- Replies: 4
- Views: 2157
Re: change responsible name in Customer interface
thanks for this answer.
nobody done this before? and could post the steps/sourcecode?
nobody done this before? and could post the steps/sourcecode?
- 12 Nov 2012, 12:38
- Forum: Help
- Topic: How to use OTRS manager
- Replies: 4
- Views: 2130
Re: How to use OTRS manager
thats also my information..
but the tool is quite good for having an overview an see the SLAs
but the tool is quite good for having an overview an see the SLAs
- 12 Nov 2012, 12:36
- Forum: Help
- Topic: change responsible name in Customer interface
- Replies: 4
- Views: 2157
change responsible name in Customer interface
Hello
is it possible to replace the agents short name(TAG) with the agents full name in the customer interface?
Editing CustomerTicketZoom.dtl -> Qdata("responsible") to Qdata("Userfirstname") doesn´t work
(see screenshot)
Thanks for your help
is it possible to replace the agents short name(TAG) with the agents full name in the customer interface?
Editing CustomerTicketZoom.dtl -> Qdata("responsible") to Qdata("Userfirstname") doesn´t work
(see screenshot)
Thanks for your help
- 12 Nov 2012, 12:32
- Forum: Help
- Topic: (SOLVED) "500 Internal Server Error" after editing ACL
- Replies: 2
- Views: 1715
Re: "500 Internal Server Error" after editing ACL
just see apache error log
/var/log/apache/error.log
/var/log/apache/error.log
- 08 Nov 2012, 14:38
- Forum: Help
- Topic: How to use OTRS manager
- Replies: 4
- Views: 2130
Re: How to use OTRS manager
i think it is free to use but im not 100% sure.
mostly the database server and otrs webserver are on the same maschine. so you can enter the same information.
I can´t find any documentation - just click and try.
mostly the database server and otrs webserver are on the same maschine. so you can enter the same information.
I can´t find any documentation - just click and try.
- 06 Nov 2012, 13:01
- Forum: Help
- Topic: How to color the tickets into the small view overview
- Replies: 3
- Views: 1713
Re: How to color the tickets into the small view overview
any hint for version 3.1.x?
- 06 Nov 2012, 12:56
- Forum: Help
- Topic: (SOLVED) Why are notifications sending from a phone ticket?
- Replies: 11
- Views: 3662
Re: Why are notifications sending from a phone ticket???
try to change the line
waiting for your feedback. thx
Code: Select all
AutoResponseType => 'autoreply',
in
Kernel/Modules/AgentTicketPhone.pm
to:
AutoResponseType => '',
- 05 Nov 2012, 15:46
- Forum: Help
- Topic: update to OTRS 3.1.11 TicketFilter Breaks!
- Replies: 17
- Views: 5521
Re: update to OTRS 3.1.11 TicketFilter Breaks!
you are right is is very complicate to explain a screenshout will be easier.
sry my fault.
see attached!
sry my fault.
see attached!
- 05 Nov 2012, 09:52
- Forum: Help
- Topic: update to OTRS 3.1.11 TicketFilter Breaks!
- Replies: 17
- Views: 5521
Re: [SOLVED]update to OTRS 3.1.11 TicketFilter Breaks!
The Cronjob yesterday to delete the cache has now du the same... All Tickets are in the View Open this is the url to the view: index.pl?Action=AgentTicketStatusView ;SortBy=Age; OrderBy=Down; View=; Filter=Open; Session=104ebf1cd89c0802613b9621c5bac9ca4e Looks OK for me... but do not shows only the ...
Re: Email
or write an cronjob
- 25 Oct 2012, 11:00
- Forum: Help
- Topic: update to OTRS 3.1.11 TicketFilter Breaks!
- Replies: 17
- Views: 5521
Re: [SOLVED]update to OTRS 3.1.11 TicketFilter Breaks!
are you sure it is a database problem?
You are right i have changed the prioritiy names...
and state typs are only 2 allowed
You are right i have changed the prioritiy names...
and state typs are only 2 allowed
- 22 Oct 2012, 10:30
- Forum: Help
- Topic: update to OTRS 3.1.11 TicketFilter Breaks!
- Replies: 17
- Views: 5521
Re: [SOLVED]update to OTRS 3.1.11 TicketFilter Breaks!
any hint for me to solve this cache problem?
- 19 Oct 2012, 11:56
- Forum: Help
- Topic: update to OTRS 3.1.11 TicketFilter Breaks!
- Replies: 17
- Views: 5521
Re: update to OTRS 3.1.11 TicketFilter Breaks!
SOLVED!:
NEVER DELETE CACHE FILES!!!
NEVER DELETE CACHE FILES!!!
- 19 Oct 2012, 08:21
- Forum: Help
- Topic: update to OTRS 3.1.11 TicketFilter Breaks!
- Replies: 17
- Views: 5521
Re: update to OTRS 3.1.11 TicketFilter Breaks
i have copied the dir to the new Version, changed nothing!
rebuild config
delete cache
Same problem
rebuild config
delete cache
Same problem
- 18 Oct 2012, 15:19
- Forum: Help
- Topic: update to OTRS 3.1.11 TicketFilter Breaks!
- Replies: 17
- Views: 5521
Re: update to OTRS 3.1.11 TicketFilter Breaks
could you please give me a hint were to search for this problem?
BTW: The Database is the same. i haven´t changed anything there, only the files while updating.. are you sure the Sysconfig is the problem?
BTW: The Database is the same. i haven´t changed anything there, only the files while updating.. are you sure the Sysconfig is the problem?
- 18 Oct 2012, 15:01
- Forum: Help
- Topic: update to OTRS 3.1.11 TicketFilter Breaks!
- Replies: 17
- Views: 5521
Re: update to OTRS 3.1.11 TicketFilter Breaks
Tickets -> View Status
- 18 Oct 2012, 14:47
- Forum: Help
- Topic: update to OTRS 3.1.11 TicketFilter Breaks!
- Replies: 17
- Views: 5521
Re: update to OTRS 3.1.11 TicketFilter Breaks
did nobody have the same problem?
- 18 Oct 2012, 10:07
- Forum: Help
- Topic: update to OTRS 3.1.11 TicketFilter Breaks!
- Replies: 17
- Views: 5521
update to OTRS 3.1.11 TicketFilter Breaks!
Hello
i have updateded to OTRS 3.1.11 today.
After that the Ticket Status Filter is broken.
All Tickets are shown as open once. But State is "Closed successfull"
Any Ideas?
Thanks
Rey90
i have updateded to OTRS 3.1.11 today.
After that the Ticket Status Filter is broken.
All Tickets are shown as open once. But State is "Closed successfull"
Any Ideas?
Thanks
Rey90
- 15 Oct 2012, 14:23
- Forum: Help
- Topic: Postmasterfilter SET
- Replies: 4
- Views: 1341
Re: Postmasterfilter SET
in this point of view i didn´t care about the customer. i will use a dummy customer. this should catch all tickets which are created in attendance. The easiest and fastes way for me: Just Forward this email requests to OTRS the email filter is configured to expect only internal email address for thi...
- 15 Oct 2012, 14:15
- Forum: Help
- Topic: Postmasterfilter SET
- Replies: 4
- Views: 1341
Re: Postmasterfilter SET
why not?
agent sends email to otrs -> new ticket created -> he is responsible and owner
how can i use the EMAILFROM Address in the SET section?
agent sends email to otrs -> new ticket created -> he is responsible and owner
how can i use the EMAILFROM Address in the SET section?
- 15 Oct 2012, 13:31
- Forum: Help
- Topic: PostMaster Filter parts of body with wildcard
- Replies: 4
- Views: 3308
Re: PostMaster Filter parts of body with wildcard
do you have any solution for this? i have nearly the same problem
- 15 Oct 2012, 12:07
- Forum: Help
- Topic: PHP Dashboard - First Response Escalation
- Replies: 2
- Views: 1992
Re: PHP Dashboard - First Response Escalation
maybe some of this functions could help you: ´function date_mysql2german($date) { if($date == "NULL") { return "NULL"; } $d = explode("-",$date); return sprintf("%02d.%02d.%04d", $d[2], $d[1], $d[0])." ".substr($d[2],2,10); } function date_german2mys...
- 15 Oct 2012, 09:05
- Forum: Help
- Topic: Postmasterfilter SET
- Replies: 4
- Views: 1341
Postmasterfilter SET
Hello all
i want to do the follwing with the postmaster filter, but didn´t know how to do this, thanks for your help so far!
IF(
TO: xxx@xxx.de
)
SET(
QUEUE="first queue"
Responsible=EMAIL-HEADER:FROM
)
Is this possible?
Regards
Rey90
i want to do the follwing with the postmaster filter, but didn´t know how to do this, thanks for your help so far!
IF(
TO: xxx@xxx.de
)
SET(
QUEUE="first queue"
Responsible=EMAIL-HEADER:FROM
)
Is this possible?
Regards
Rey90
- 08 Oct 2012, 15:15
- Forum: Help
- Topic: [SOLVED]dont send create email to customer
- Replies: 9
- Views: 1829
Re: dont send create email to customer
ok thanks. missunderstanding.
- 08 Oct 2012, 14:00
- Forum: Help
- Topic: [SOLVED]dont send create email to customer
- Replies: 9
- Views: 1829
Re: dont send create email to customer
thanks for your help.
@ crythias: could you please post the direct link to this option, i cant find it in sysconfig
@ crythias: could you please post the direct link to this option, i cant find it in sysconfig
- 08 Oct 2012, 13:34
- Forum: Help
- Topic: [SOLVED]dont send create email to customer
- Replies: 9
- Views: 1829
Re: dont send create email to customer
ok understood. but dont want to send an email to the customer if the ticket is created by the agent. Only if the ticket is created via customer webfrontend
- 08 Oct 2012, 12:01
- Forum: Help
- Topic: [SOLVED]dont send create email to customer
- Replies: 9
- Views: 1829
Re: dont send create email to customer
it isn´t possible for me to use the autoresponse function, because i have different email addresses for every queue
- 08 Oct 2012, 11:11
- Forum: Help
- Topic: [SOLVED]dont send create email to customer
- Replies: 9
- Views: 1829
[SOLVED]dont send create email to customer
Hello is it possible to disable the event notification to customer if the agent created the ticket? This could be useful if the agent created the ticket after the problem is solved. This will cause a TicketCreate Mail and a Ticket Close mail to the customer in a short timeintervall. Thanks Regards R...
- 05 Oct 2012, 11:56
- Forum: Help
- Topic: block user at too many wrong logins
- Replies: 8
- Views: 3375
Re: block user at too many wrong logins
ok thanks for that info. a option for the customer would be nice.. i will post it @otrsideas
- 02 Oct 2012, 16:34
- Forum: Help
- Topic: block user at too many wrong logins
- Replies: 8
- Views: 3375
Re: block user at too many wrong logins
i can only change the password lengh and charakters requiered, but there is no option: "Block after x wrong logins" or im i wrong?
- 01 Oct 2012, 09:19
- Forum: Help
- Topic: block user at too many wrong logins
- Replies: 8
- Views: 3375
Re: block user at too many wrong logins
thanks for the quick answer, any other possiblities?
- 01 Oct 2012, 09:14
- Forum: Help
- Topic: block user at too many wrong logins
- Replies: 8
- Views: 3375
Re: block user at too many wrong logins
thanks. could you please explain this a little bit and maybe post a link
- 01 Oct 2012, 08:41
- Forum: Help
- Topic: block user at too many wrong logins
- Replies: 8
- Views: 3375
block user at too many wrong logins
Hello all
is it possible to block/deny the access for a user which has typed 5 times the wrong password?
So he can´t login for 5min?
Otherwise Brute-Force Attack is possbile...
Thanks for your help
Regards
Rey90
is it possible to block/deny the access for a user which has typed 5 times the wrong password?
So he can´t login for 5min?
Otherwise Brute-Force Attack is possbile...
Thanks for your help
Regards
Rey90
- 18 Sep 2012, 11:02
- Forum: Help
- Topic: [CLOSED]Customer should change there data
- Replies: 6
- Views: 2579
Re: Customer should change there data
ok thats to much work it think. so just forget my request
thanks for your help so far
thanks for your help so far
- 18 Sep 2012, 10:43
- Forum: Help
- Topic: [CLOSED]Customer should change there data
- Replies: 6
- Views: 2579
Re: Customer should change there data
i want to allow the customer to change there mail address...
so the agents haven´t ask.. "are your data correct?"
so the agents haven´t ask.. "are your data correct?"
- 17 Sep 2012, 15:51
- Forum: Help
- Topic: [CLOSED]Customer should change there data
- Replies: 6
- Views: 2579
Re: Customer should change there data
any other suggestions? or ideas?
- 17 Sep 2012, 13:18
- Forum: Help
- Topic: [CLOSED]Customer should change there data
- Replies: 6
- Views: 2579
[CLOSED]Customer should change there data
Hello
is it possible to let the customer changes his perferences by himself?
e.g. Email, Street, Telefon,...
Thanks.
Regards
Rey90
is it possible to let the customer changes his perferences by himself?
e.g. Email, Street, Telefon,...
Thanks.
Regards
Rey90
- 11 Sep 2012, 15:26
- Forum: Help
- Topic: [SOLVED] Notification Event "Article Create"
- Replies: 4
- Views: 1754
Re: Notification Event "Article Create" [SOLVED]
ok your right my fault.
Thanks
Thanks