Znuny and ((OTRS)) Community Edition

Hi Due to a change in our logo, we need to change the default BLACK background header of the dashboard to white. Currently we have the default skin I believe of header in black, icons in orange and widgets/dashlets in grey. I would like to change the header to white and the icons to blue...Is this p...

I have the search saved in a template. When I click on Profile Link I get

http://pq9otrs01/otrs/index.pl?Action=A ... ket%20List

How can this help for my dashlet?

Hi Crythias I still only get one ticket showing up from only 1 of the vendors when I know there are more than 1. It seems like the ; chooses one vendor or the other I put in the attributes DynamicField_3rd Party_Equals=Microsoft;DynamicField_3rd Party_Equals=Xerox; and I only get the ticket of Xerox...

I know I can do this and it works using a search template but what I wanted to have was a dashlet on my Dashboard

As I said before, in the Dynamic Field_3rd Party I have 3 or more vendors (Microsoft, Xerox, etc) and I need the attribute to search for all those tickets with the fields filled. I have tried: "DynamicField_3rd Party_Equals=Microsoft;Xerox;" as well as "DynamicField_3rd Party_Like=Mic...

I see your point...an overlook there

So maybe I should have written something like

DynamicField_3rd Party_Equals=Microsoft AND
StateType=open OR
StateType=new

Can you indicate to me what that would be in commands? I know OR now is ;.....but AND?

I say this because in fact the field 3rd Party has 3+ vendors (not just Microsoft) and I want to be able to see ALL possible vendors for tickets open and new

Thanks again Crythias...

I get it now. The ; stands for OR. Instead of OR, what would be the command for AND?

By this I mean DynamicField_3rd Party_Equals=Microsoft AND
StateType=open AND
StateType=new

I am definitely making progress

Sorry, what do you mean by ; is or. ??

Hi again I have added your code to the xml with the following result: <?xml version="1.0" encoding="utf-8"?> <otrs_config version="1.0" init="Application"> <ConfigItem Name="DashboardBackend###0430-3rdPartyTicketsOpen" Required="0" Valid=&q...

Thanks for replying Crythias

I guess you are referring to DashboardTicketGeneric.pm, right?

Do I therefore have to unquote the comments (#) for the one I wish to use? If the dynamic field is 3rdParty, could you please tell me what would I put? I am a bit confused...

Thanks in advance

Anyone?

I have so far used the following link to assist me http://blog.otrs.org/2010/09/26/keep-an-eye-on-certain-customers/#AgentTSearch I created xml file in Kernel\Config\Files called 3rd Party Open Tickets.xml with the below data: <?xml version="1.0" encoding="utf-8"?> <otrs_config v...

Hi I have created 2 dynamic fields for 3rd Party Tickets (3rd Party and 3rd Party ticket number). I would now like to create a dashlet/widget like that of Agent Calendar/Upcoming Events to be able to list the open tickets which have these 2 dynamic fields filled in. Can anyone help me for the coding...

Sorry about that. I have managed to sort it out anyways.

Tata

Hi I have 2 dynamic fields created which I would like to appear in the Agent Dashboard. One is called Third Party and the other is Third Party Ticket Number. I would like 2 new columns to appear to the right of Ticket ID in the dashboard. I have managed to create these in AgentDashboardTicketGeneric...

Thanks I managed to do that Now I have a similar issue for the dashboard in that I have created 2 dynamic fields (one called "ThirdParty", the other "ThirdPartyTicketNumber") I want to see them both on the dashboard in 2 separate columns after the Ticket ID. Can this be done and ...

OK, I see it now. However I am more interested in having the same as My Responsibilities but called "Owned Tickets". My responsibilities are not the same as tickets owned by me. In all other ticketing systems, I have been able to list all tickets owned by me (assigned to me). Is there a mo...

Ok so I have enabled the My Responsibilities module in the Dashboard. However what I want is to see the tickets listed which are my responsibility (being the owner) but all I see are all tickets by each agent

And if we are not talking about locked tickets?

I am referring to open and new tickets which are NOT locked to the owner

Thanks

Hi Now that we have this established, is it possible to filter only tickets by certain owner in the dashboard? I know you can do it using the search option but it is long winded and time consuming. Is there not a filter button on the dashboard itself for this? I have an agent who only wants to see t...

Thanks Crythias too

I see that Bumpbox might get the pdf to work

If you ever get to check that one out please share with the forum (coding etc)

if (lc $EncodedFilename =~ /\.(tif|jpg|png|gif|jpeg|tiff)$/) { Look at the ending of your files you tried to open with lightbox. If it´s JPG, jpeg or something different it can´t work. You have to add all the different endings to the code like this: if (lc $EncodedFilename =~ /\.(tif|jpg|Jpeg|JPG|pn...

Hi

I have downloaded lightbox2 v 2.5.1 and have followed the steps as described but still only get the option to download and there is no pop up window with the attachment

Hi,

Will lightbox2 support attached pdf files?

I have followed your steps and still only get the download option

Thanks!

I often have tickets which I create and want to immediate close them (quick ticket). So when I enter all the subject and field text and change the state to closed successful and hit submit it removes both the subject and field text, meaning I have to enter them all again. It is a pain. Is there a wo...

Just jumping on the bandwagon here.... In AgentDashboardTicketGeneric.dtl, I have added the following to add a Owner column to the Dashboard Ticket view: <div title="$QData{"Owner"}">$QData{"Owner","20"}</div> However, I am seeing the Owner Id (e.g. BloggsJ) w...