Search found 7 matches

by yancyyou
25 Jun 2012, 10:23
Forum: 安装和使用
Topic: [已解决]求助!工单关闭后自动发邮件给客户通知关闭理由
Replies: 0
Views: 17971

[已解决]求助!工单关闭后自动发邮件给客户通知关闭理由

如题,我在关闭页面填写关闭的理由“aaaa”,然后希望工单关闭后客户能收到一条通知关闭的邮件,上面显示我关闭的理由“aaaa”。
我知道登录客户端可以查看,但是能做到自动邮件通知吗?

解决方案:在管理员通知里添加一个通知
by yancyyou
21 Jun 2012, 10:27
Forum: 安装和使用
Topic: 统计输出格式CSV时中文乱码
Replies: 3
Views: 35900

Re: 统计输出格式CSV时中文乱码

micshi wrote:解决方法一:
1. 先打开Excel(此时没有打开csv文件)
2. 然后采用“导入”的方法,将csv文件导入至Excel中。注意选择分隔符,以便Excel正确地识别表格单元。
比较而言,第一种方法更好。
micshi
 
非常感谢!省掉了一个步骤!
by yancyyou
21 Jun 2012, 09:10
Forum: 安装和使用
Topic: 统计输出格式CSV时中文乱码
Replies: 3
Views: 35900

统计输出格式CSV时中文乱码

在使用统计功能输出报表时,有两种格式可选,CSV与PDF
CSV是以分号来区分的,直接打开在excel里会显示乱码。
我需要先用软件转换成txt,再用excel以分号间隔打开txt,另存,这种方式非常麻烦。
请问有直接报表输出,excel就能正确识别的方法吗?
by yancyyou
20 Jun 2012, 05:55
Forum: Help
Topic: [Solved]No tickets allowed in parent queue,all in subqueues
Replies: 4
Views: 560

Re: No tickets allowed in parent queue,all in subqueues

crythias wrote:Then get that queue out of the group that the agent has move_into privileges.
Thank you very much!
That's what I want! I create a new group to put parent queues into, disable the agents move_into privileges of new group.
by yancyyou
18 Jun 2012, 12:13
Forum: Help
Topic: [Solved]No tickets allowed in parent queue,all in subqueues
Replies: 4
Views: 560

Re: No tickets allowed in parent queue,all in subqueues

yuri0001 wrote:Try to see permissions of agents who moved tickets in this queues and disable them rights to move into IT queue :?
Thanks, but your suggestion seems to be impossible. We can just disable the rights to move queue, if agent can move ,then he/she can move it to any queue.
by yancyyou
18 Jun 2012, 11:18
Forum: Help
Topic: [Solved]No tickets allowed in parent queue,all in subqueues
Replies: 4
Views: 560

[Solved]No tickets allowed in parent queue,all in subqueues

Is there any possible in system configuration that a ticket can't be moved into parent queue when subqueue exsits?
i.e. IT , as a parent queue, has two subqueues: system and others. When a ticket belongs to IT,it can't be moved into IT, only into IT:system or IT:others.
by yancyyou
18 Jun 2012, 10:58
Forum: 综合
Topic: 请教!如何使工单必须对应到子队列?[已解决]
Replies: 1
Views: 3228

请教!如何使工单必须对应到子队列?[已解决]

请问,如何使工单必须对应到最底层的子队列,父队列下不能有工单?
也就是说,如果父队列为IT,有两个子队列system和other,我希望当agent为工单更改队列时,只能移动到system或者other,不能移动到IT队列。

解决方案:我创建了一个新的群组 parentqueue,让父队列都属于这个群组,底层子队列属于users组,不给服务人员parentqueue群组的move-into权限。