Znuny and ((OTRS)) Community Edition

it is supported for CI Names since 3.1.7. http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-itsm-317/ Your link is not accessible now. How to make CI Names unique? I Found it, we can configure this on SysConfig, SubGroup Core::ITSMConfigItem. Thanks for OTRS for th...

jojo wrote:it is supported for CI Names since 3.1.7.
http://www.otrs.com/en/open-source/comm ... -itsm-317/

Your link is not accessible now. How to make CI Names unique?

i have successfully link config item to agent or customer, but why their data not showed at ITSMConfigItemZoom? as notes, this agent or customer is valid on validity state.

after following your tutorial, i have successfully link config item to agent or customer, but why their data not showed at ITSMConfigItemZoom? as notes, this agent or customer is valid on validity state.

I know otrs have feature to send notification based on some event. And now I want to use it to send notification to supervisor when ticket escalation solution time is reached. But i see there are three option on escalation solution event. EscalationSolutionTimeNotifyBefore EscalationSolutionTimeStar...

for simplicity to using otrs, i decide to not use sla escalation for the ticket. because ticket not always associated with service or SLA for now. so queue escalation is my best choice. But my problem is, this ticket always move from one queue to another queue and maybe with different queue escalati...

for now I want to use a queue ticket escalation. Ticket escalation time is reseted on some condition in ticket described at the creation of the queue. but my question is what if the ticket moved from one queue to another queue? Ticket escalation time is reset following a new queue by them or not? or...

i follow all your instruction, but if while accessing my server with url http://myserver/ always getting 404 not found error page, because always redirected to /otrs/index.pl. but if i try to accessing http://"myserver"/index.pl its work perfectly.

this is my new code to create new config item via SOAP with php $ci_name = "wlan 3 pelanggan"; try { /* tambahkan/add config item data pop */ $ConfigItemID = $this->client->__soapCall("Dispatch", array($this->user, $this->pass, "ITSMConfigItem", "ConfigItemAdd"...

I need to integrate mya intranet application, writed with php with otrs itsm. after updating rpc.pl i can use ITSMConfigItem object with soap. this is piece of my code to create new config item via soap with php : $ci_name = "POP Horizon 2"; /* tambahkan/add config item data pop */ $Config...

i change this

$_FILES["uploaded_file"]['tmp_name']

to absolute location of my attachment file. and now its works perfectly.

thanks

still get error when try adding attachment via soap. ... <form action="<?php print $_SERVER["PHP_SELF"]; ?>" method="post" accept-charset="UTF8" enctype="multipart/form-data"> ... <label for='uploaded_file'>Select a file to upload:</label> <input typ...

my application working perfectly after adding that code to remove old service and customer user relation. but i don`t know if my otrs is updated to new version. maybe i need to add new method again on new otrs source code. one more, i thing i find some little missing on otrs documentation API. I use...

i create new method on Kernel::System::Service.pm to delete old relation of service and customer user. The code is like this : =item CustomerUserServiceMemberDelete() to delete a member to a service $ServiceObject->CustomerUserServiceMemberDelete( CustomerUserLogin => 'Test1', ServiceID => 6, Active...

i know how to add service member for customer user, that there is method CustomerUserServiceMemberAdd on Kernel::System::Service Object, but i cannot find some method to remove service member from this file. Is there any option to do that? since, i want to syncronice my php application with otrs, i ...

thanks for reply, now I am understand how to use it.

I am new on OTRS. Whichever is prioritized by OTRS between queue escalation and SLA escalation? I want to use both escalation.

what do you mean about eksternal tools? do you mean is another application that use otrs database? otrs table is very complicated to me to understand how its work. may be it is last choice for mo to do, before using soap webservice. is the any example to hack statistics module to do that, specifical...

is there another reporting module instead of statistics

i want to create statistics to count ticket based on config item. for example, i want to create report that count ticket based on server A (CI). I try to create new stats, but still cannot found this feature. I know we can create stats based on CI or ticket (with dynamic-object option), but not for ...

thanks for your fast reply answer. now i understand we can associate ci to customer with field name owner. i see it at this thread viewtopic.php?f=62&t=11151&p=43487&hili ... ect#p43487.

thanks very much againt.

I know with otrs itsm we can linking config item to ticket, faq, or another config item it self. But I need to linking Config Item to Customer, Jack Server (Config Item) linked to Customer named Jack. I can't find any way to do like that. If i must write new module, please tell me how to starting to...

I know with otrs itsm we can linking config item to ticket, faq, or another config item it self. But I need to linking Config Item to Customer, Jack Server (Config Item) linked to Customer named Jack. I can't find any way to do like that. If i must write new module, please tell me how to starting to...