Search found 7 matches

by PedFastTech
08 Apr 2016, 23:48
Forum: Howtos
Topic: OTRS on IIS 7.5 + SQL 2008 (solution to performance issues)
Replies: 10
Views: 23046

Re: OTRS on IIS 7.5 + SQL 2008 (solution to performance issues)

I recently upgraded succesfully from 3.1.19 to 3.2.1 (on Windows) and decided to spend some time getting the performance issues sorted out. I have gotten much better performance now and will provide feedback below as to how I got it to run nicely on Windows with MS SQL. Please share! Some of us are...
by PedFastTech
12 Dec 2015, 21:03
Forum: Help
Topic: OTRS 3.1.2 Close New Ticket upon Arrival.
Replies: 1
Views: 456

OTRS 3.1.2 Close New Ticket upon Arrival.

OTRS 3.1.2 We have an order entry system and when the customer creates an order, I'd like to: 1. Send an email to a specific address that OTRS sits on; and 2. OTRS to create a ticket in that address' queue, and send a "Welcome" email as auto reply, with helpful tips and tricks; and 3. Close the tick...
by PedFastTech
09 Feb 2013, 19:39
Forum: OTRS Developers
Topic: Fields in Survey?
Replies: 0
Views: 501

Fields in Survey?

Hi.. Having trouble making a survey send out an email with the appropriate fields filled in. Here is what gets to the customer: Dear <OTRS_CUSTOMER_REALNAME>, Hello. PedFast Technologies is dedicated to providing you the best possible product support experience. Please help us to improve our product...
by PedFastTech
17 Jul 2012, 04:03
Forum: OTRS Developers
Topic: Logins from Customer.PL with SQLServer Customer Backend...
Replies: 3
Views: 1042

Re: Logins from Customer.PL with SQLServer Customer Backend.

Success! Since I have seen so many threads without a successful conclusion message, I thought that I would start a tradition here... jojo was correct that I needed a CustomerAuth module in the Config.pm file. Here is what worked for me: # This is the auth. module against the PFTech Database $Self->{...
by PedFastTech
16 Jul 2012, 16:26
Forum: OTRS Developers
Topic: Logins from Customer.PL with SQLServer Customer Backend...
Replies: 3
Views: 1042

Re: Logins from Customer.PL with SQLServer Customer Backend.

jojo wrote:you don't configured a customer Auth section in your config.pm
Thanks, is there an example in the manual or somewhere else?

I thought I looked for that.

It is still reading the SQL Server table...

Thanks
John.
by PedFastTech
16 Jul 2012, 05:01
Forum: OTRS Developers
Topic: Logins from Customer.PL with SQLServer Customer Backend...
Replies: 3
Views: 1042

Logins from Customer.PL with SQLServer Customer Backend...

I have OTRS running successfully on Ubuntu on Amazon EC2. I have successfully installed ODBC, connected to the customer backend database on a SQL server also on EC2, and can see, search for, and enter tickets for customers via the agent panels. Zoming in on a customer does not display the password; ...
by PedFastTech
07 Jun 2012, 20:15
Forum: OTRS Developers
Topic: Adding/changing Customer via SOAP?
Replies: 2
Views: 808

Adding/changing Customer via SOAP?

Hi. We've just started with OTRS and have it running on Amazon EC2. I have a MS-SQL backend to our Sales/Customer Support app, and I have the ability to use .NET to generate SOAP calls. However, I have looked and cannot find a way to add or change customers in OTRS via SOAP. I'm trying to eliminate ...