Search found 6 matches
- 08 May 2012, 10:20
- Forum: Developers
- Topic: how we can hide a freetext field from selected queue only?
- Replies: 8
- Views: 3065
Re: how we can hide a freetext field from selected queue onl
Hi crythias thanks for your answer, i tried adding the code in AgentTicketPhone.dtl, but does not work, my code is as follows: <!--dtl:js_on_document_complete--> <script type="text/javascript">//<![CDATA[ $('#Dest').bind('change', function (Event) { Core.AJAX.FormUpdate($('#NewPhoneTicket'...
- 08 May 2012, 01:02
- Forum: Developers
- Topic: how we can hide a freetext field from selected queue only?
- Replies: 8
- Views: 3065
Re: how we can hide a freetext field from selected queue onl
I do what you indicate in your link and it worksnicely, but only in CustomerTicketMessage.dtl.
How to make it effective in AgentTicketPhone.dtl?
I so tried to do this in AgentTicketPhone.dtl but does not work.
Thanks in advance.
How to make it effective in AgentTicketPhone.dtl?
I so tried to do this in AgentTicketPhone.dtl but does not work.
Thanks in advance.
- 08 May 2012, 00:52
- Forum: Assistenza
- Topic: Aggiungere campo nella creazione di un ticket
- Replies: 5
- Views: 16498
Re: Aggiungere campo nella creazione di un ticket
Si è vero che questo funziona, ma solo nella parte Customer cioè in "CustomerTicketMessage.dtl";
Per caso qualcuno sa come fare la stessa cosa nell'interfaccia Agente in "AgentTicketPhone.dtl"? (visualizzare certi campi in funzione della coda scelta).
Grazie
Per caso qualcuno sa come fare la stessa cosa nell'interfaccia Agente in "AgentTicketPhone.dtl"? (visualizzare certi campi in funzione della coda scelta).
Grazie
- 07 May 2012, 11:19
- Forum: Howtos
- Topic: How To show freetext for specific Queues for Customers
- Replies: 75
- Views: 241277
Re: How To show freetext for specific Queues for Customers
Hello everyone, I resolved, I have added code to the end of the session <script type="text/javascript"> at the bottom of everything I found in this session.
- 07 May 2012, 02:17
- Forum: Help
- Topic: [SOLVED] Show/Hide Dynamic Field Based on Service
- Replies: 2
- Views: 2297
Re: [SOLVED] Show/Hide Dynamic Field Based on Service
Hi everyone, please, I'm new on OTRS and I would like to know if this code worked for anyone? does not work for me and I do not know what else I should do, someone could direct me. thanks in advance.
- 06 May 2012, 22:23
- Forum: Howtos
- Topic: How To show freetext for specific Queues for Customers
- Replies: 75
- Views: 241277
Re: How To show freetext for specific Queues for Customers
Hi Giulio, i have a doubt; this code also works for version 3.1.1? because I tried it in my version, but does not work. I'm doing something wrong? or should I do more? thanks in advance.