But what exactly?
Search found 34 matches
- 04 May 2020, 13:41
- Forum: Help
- Topic: error in log file
- Replies: 2
- Views: 1069
- 04 May 2020, 12:56
- Forum: Help
- Topic: error in log file
- Replies: 2
- Views: 1069
error in log file
Hello!
Any idea what to check check and how to solve?
[Mon May 4 12:45:54 2020] Valid.pm: unresolvable name: 10.1.0.100, at /opt/otrs/Kernel/cpan-lib/Email/Valid.pm line 41.
Any idea what to check check and how to solve?
[Mon May 4 12:45:54 2020] Valid.pm: unresolvable name: 10.1.0.100, at /opt/otrs/Kernel/cpan-lib/Email/Valid.pm line 41.
- 04 May 2020, 12:51
- Forum: Help
- Topic: AgentTicketHistory
- Replies: 3
- Views: 1155
- 04 May 2020, 12:16
- Forum: Help
- Topic: AgentTicketHistory
- Replies: 3
- Views: 1155
AgentTicketHistory
Hello,
in the oTRS 6 version there are a lot of entries regarding escalations which disturb other important entries in the history card. Is it possible to filter history via conf or file changes?
in the oTRS 6 version there are a lot of entries regarding escalations which disturb other important entries in the history card. Is it possible to filter history via conf or file changes?
- 05 Feb 2020, 12:33
- Forum: Help
- Topic: SSO require group ldap
- Replies: 0
- Views: 1528
SSO require group ldap
I have a fully working ldap, where it allows to enter the given group from ldap. After starting SSO, it allows all ldap users to enter. Can SSO be limited to a group with ldap??? My config below ... /opt/otrs/Kernel/Config.pm ####################### ... $Self->{'AuthModule'} = 'Kernel::System::Auth:...
- 29 Jan 2020, 11:09
- Forum: Help
- Topic: No field "to" when change owner.
- Replies: 3
- Views: 1170
Re: No field "to" when change owner.
In OTRS 3 there was such information from whom the notification was forwarded to whom. I don't see it in OTRS 6 anymore.
- 29 Jan 2020, 01:46
- Forum: Help
- Topic: No field "to" when change owner.
- Replies: 3
- Views: 1170
No field "to" when change owner.
It is posible to enable the field "to" the article when changing the owner? There is only field from and subject.
- 29 Jan 2020, 01:27
- Forum: General
- Topic: how to translate tags in AdminNotificationEvent
- Replies: 2
- Views: 1425
Re: how to translate tags in AdminNotificationEvent
Crythias, can you help?
- 20 Jan 2020, 15:16
- Forum: General
- Topic: how to translate tags in AdminNotificationEvent
- Replies: 2
- Views: 1425
how to translate tags in AdminNotificationEvent
How to translate tags (wildcarts) (OTRS 6)
<OTRS_CUSTOMER_SUBJECT[64]> which returns in the notification: 'No Subject'
<OTRS_CUSTOMER_BODY[8]> which returns in the notification: 'No Body'
in the AdminNotificationEvent section.
<OTRS_CUSTOMER_SUBJECT[64]> which returns in the notification: 'No Subject'
<OTRS_CUSTOMER_BODY[8]> which returns in the notification: 'No Body'
in the AdminNotificationEvent section.
- 14 Sep 2018, 09:39
- Forum: Help
- Topic: How to enable field From, To, Subject in OTRS 6 in AgentTicketZoom
- Replies: 2
- Views: 1210
Solved. Re: How to enable field From, To, Subject in OTRS 6 in AgentTicketZoom
You have beer with me! Thank you so much for your help. You are welcome to Poland.
:_)
:_)
- 13 Sep 2018, 15:02
- Forum: Help
- Topic: How to enable field From, To, Subject in OTRS 6 in AgentTicketZoom
- Replies: 2
- Views: 1210
How to enable field From, To, Subject in OTRS 6 in AgentTicketZoom
In OTRS 3, From, To, and Subject fields were visible from the AgentTicketZoom level. In OTRS 6 they are gone, is it possible to restore through configurations?
- 15 Feb 2018, 13:38
- Forum: General
- Topic: UnlockOnAway
- Replies: 0
- Views: 1942
UnlockOnAway
Hello, can set up a system so that a blocked ticket does not become unlocked when the agent has an out of office enabled, and there is a new article from follow up? I found such an configuration, but it does not work. Ticket::UnlockOnAway Unlock tickets whenever a note is added and the owner is out ...
- 14 Jul 2017, 15:09
- Forum: General
- Topic: Error when search output to Excel
- Replies: 0
- Views: 4368
Error when search output to Excel
Hello, when I search ticket and change output to excel I have the following error: Can't locate object method "newdir" via package "File::Temp" at /opt/otrs/Kernel/cpan-lib/Excel/Writer/XLSX/Workbook.pm line 916. , This is a new clean installation otrs 5.0.20 on SUSE Linux Enterp...
- 29 May 2015, 15:01
- Forum: Help
- Topic: <SOLVED> External change dynamic field
- Replies: 7
- Views: 2918
Re: External change dynamic field
In fact, but for one field I have some value, so I will need to add filters so long as I have of possible values.crythias wrote:Read about X-OTRS-Followup in postmaster filter. If the mailbox is trusted, all X-OTRS-FOLLOWUP email headers will be obeyed.
- 29 May 2015, 14:34
- Forum: Help
- Topic: <SOLVED> External change dynamic field
- Replies: 7
- Views: 2918
Re: External change dynamic field
crythias wrote:You are doing something unsupported. It would be better to send an email with the dynamic field update.
Any example?
- 29 May 2015, 12:41
- Forum: Help
- Topic: <SOLVED> External change dynamic field
- Replies: 7
- Views: 2918
Re: External change dynamic field
Is it possible to implement this in .NET? I'm not a dev, and I have to outsource it.RStraub wrote:You would have to update the fields via API:
http://otrs.perl-services.de/docs/otrs/ ... value.html
- 29 May 2015, 11:46
- Forum: Help
- Topic: <SOLVED> External change dynamic field
- Replies: 7
- Views: 2918
<SOLVED> External change dynamic field
Hello, I'm needs a help, hints as dynamic field updates the fields directly in the database MySql and unfortunately you can not see the changes in the OTRS system. Ex .: - In OTRS field dynamic field = x, - Updating the database dynamic field = xx and in OTRS persists field=x, not xx. Indirectly I w...
- 22 Jan 2015, 15:31
- Forum: General
- Topic: ArticleStorageFS
- Replies: 1
- Views: 1287
ArticleStorageFS
Hello,
when run the script otrs.Article Storage Switch.pl there is the possibility of removing attachments from the database?
when run the script otrs.Article Storage Switch.pl there is the possibility of removing attachments from the database?
- 28 Jul 2014, 10:10
- Forum: General
- Topic: [SOLVED] Ticket Information
- Replies: 5
- Views: 1628
Re: [SOLVED] Ticket Information
No.jojo wrote:no, there is no difference based on permissions. They might have different themes. So one is using a custom theme?
- 28 Jul 2014, 08:59
- Forum: General
- Topic: [SOLVED] Ticket Information
- Replies: 5
- Views: 1628
Re: Ticket Information
I noticed that two users with the same permissions differently they see these fields. Now one sees, the other does not.jojo wrote:deinastall ITSM IncidentProblem Module
Is there a configuration in which it is configured or sets the default values for these fields?
- 25 Jul 2014, 21:49
- Forum: General
- Topic: [SOLVED] Ticket Information
- Replies: 5
- Views: 1628
Re: Ticket Information
Thanks!!jojo wrote:deinastall ITSM IncidentProblem Module
- 25 Jul 2014, 16:37
- Forum: General
- Topic: [SOLVED] Ticket Information
- Replies: 5
- Views: 1628
[SOLVED] Ticket Information
how to remove the selected field from the ticket information?
- 18 Jul 2014, 00:18
- Forum: Help
- Topic: Additional customer data
- Replies: 1
- Views: 791
Additional customer data
Link to the LDAP with AD, after adding another field of AD => manager:
['Manager', 'Manager', 'manager', 1, 0, 'var','', 0],
in the application displays full name:
manager: "CN = *** OU = ***, DC = ***, DC = *** "
Is there a possibility to display only the CN?
['Manager', 'Manager', 'manager', 1, 0, 'var','', 0],
in the application displays full name:
manager: "CN = *** OU = ***, DC = ***, DC = *** "
Is there a possibility to display only the CN?
- 17 Jul 2014, 14:26
- Forum: General
- Topic: [SOLVED] SSO + Survey
- Replies: 2
- Views: 1202
Re: SSO + Survey
I externally host surveys with LimeSurvey, so I don't have the issue with OTRS surveys being on or off. This is not the preferred solution. I found a solution: # SSO 4 Agent <Files index.pl> AuthType Kerberos He KrbMethodNegotiate He KrbMethodK5Passwd KrbAuthRealms **.*** Krb5KeyTab / etc/krb5.keyt...
- 17 Jul 2014, 13:28
- Forum: General
- Topic: [SOLVED] SSO + Survey
- Replies: 2
- Views: 1202
[SOLVED] SSO + Survey
When run the SSO login is required to log in OTRS. Users who do not possess an account (AD) have a problem with filling in the questionnaire (survey). Is it possible to exclude surveys with SSO? Currently in http.conf I write: <Directory "/opt/otrs/"> AuthType Kerberos He KrbMethodNe...
- 16 Jul 2014, 11:59
- Forum: General
- Topic: [SOLVED] No CustomerID in Ticket Information (AgentTicketZo
- Replies: 3
- Views: 1112
[SOLVED] Re: No CustomerID in Ticket Information (AgentTicke
The problem on the side of the module AgentTicketZoom. I copied the new installation, and help.
- 15 Jul 2014, 12:13
- Forum: General
- Topic: how to default set previous owner in AgentTicketOwner.
- Replies: 0
- Views: 625
how to default set previous owner in AgentTicketOwner.
as the topic, any suggestions?
- 15 Jul 2014, 12:04
- Forum: General
- Topic: [SOLVED] No CustomerID in Ticket Information (AgentTicketZo
- Replies: 3
- Views: 1112
[SOLVED] No CustomerID in Ticket Information (AgentTicketZo
As the topic, sugesite have any?
- 26 Jun 2014, 22:53
- Forum: Help
- Topic: Multiple Authentication Methods
- Replies: 1
- Views: 629
Multiple Authentication Methods
Hello,
whether it is possible that after a failed logon SSO (HTTPBASICAUTH), did not show a message asking to enter your login / password, but passed to the login (ldap/db)?
whether it is possible that after a failed logon SSO (HTTPBASICAUTH), did not show a message asking to enter your login / password, but passed to the login (ldap/db)?
- 10 Jun 2014, 20:49
- Forum: Help
- Topic: [SOLVED] new ticket / how format output string for search bo
- Replies: 2
- Views: 977
[SOLVED] Re: new ticket / how format output string for searc
Yes, is CustomerUserListFields.wurzel wrote:Hi,
it's the mapping table of your CustomerUser section. See doc.otrs.org
http://otrs.github.io/doc/manual/admin/ ... er-backend
some things are mandatory.
Flo
- 10 Jun 2014, 11:26
- Forum: Help
- Topic: [SOLVED] new ticket / how format output string for search bo
- Replies: 2
- Views: 977
[SOLVED] new ticket / how format output string for search bo
How to format the resulting data to search for members? Currently, the data I repeated unnecessarily.
- 10 Dec 2013, 15:49
- Forum: Help
- Topic: UPGRADE OTRS
- Replies: 1
- Views: 650
UPGRADE OTRS
Is it possible to upgrade versions of otrs 2.4.8 to 3.3.2 without upgrading the intermediate (2.4-> 3.0-> 3.1-> 3.2-> 3.3)?
- 26 Apr 2012, 11:00
- Forum: General
- Topic: Service dropdwon always active
- Replies: 0
- Views: 644
Service dropdwon always active
Hello,
what do you do that the service was always active, regardless of the e-mail (user), etc. ?
what do you do that the service was always active, regardless of the e-mail (user), etc. ?
- 20 Apr 2012, 15:07
- Forum: Help
- Topic: Service dropdwon
- Replies: 0
- Views: 545
Service dropdwon
When you add a new telephone call and add the non-LDAP user, I do not have the option to choose services .. Is it possible to always be a choice of services to be active?