Znuny and ((OTRS)) Community Edition

root wrote: ↑04 May 2020, 13:33

lukbec wrote: ↑04 May 2020, 12:56
Any idea what to check check and how to solve?

Hi,

Network settings would be a good idea

- Roy

But what exactly?

Hello!

Any idea what to check check and how to solve?


[Mon May 4 12:45:54 2020] Valid.pm: unresolvable name: 10.1.0.100, at /opt/otrs/Kernel/cpan-lib/Email/Valid.pm line 41.

zzz wrote: ↑04 May 2020, 12:42 Hey,

There are no settings I'm aware of. That would need some source code changes.

— Emin

In what files?

Hello,
in the oTRS 6 version there are a lot of entries regarding escalations which disturb other important entries in the history card. Is it possible to filter history via conf or file changes?

I have a fully working ldap, where it allows to enter the given group from ldap. After starting SSO, it allows all ldap users to enter. Can SSO be limited to a group with ldap??? My config below ... /opt/otrs/Kernel/Config.pm ####################### ... $Self->{'AuthModule'} = 'Kernel::System::Auth:...

In OTRS 3 there was such information from whom the notification was forwarded to whom. I don't see it in OTRS 6 anymore.

It is posible to enable the field "to" the article when changing the owner? There is only field from and subject.

Crythias, can you help?

How to translate tags (wildcarts) (OTRS 6)

<OTRS_CUSTOMER_SUBJECT[64]> which returns in the notification: 'No Subject'
<OTRS_CUSTOMER_BODY[8]> which returns in the notification: 'No Body'

in the AdminNotificationEvent section.

You have beer with me! Thank you so much for your help. You are welcome to Poland.
:_)

In OTRS 3, From, To, and Subject fields were visible from the AgentTicketZoom level. In OTRS 6 they are gone, is it possible to restore through configurations?

Hello, can set up a system so that a blocked ticket does not become unlocked when the agent has an out of office enabled, and there is a new article from follow up? I found such an configuration, but it does not work. Ticket::UnlockOnAway Unlock tickets whenever a note is added and the owner is out ...

Hello, when I search ticket and change output to excel I have the following error: Can't locate object method "newdir" via package "File::Temp" at /opt/otrs/Kernel/cpan-lib/Excel/Writer/XLSX/Workbook.pm line 916. , This is a new clean installation otrs 5.0.20 on SUSE Linux Enterp...

crythias wrote:Read about X-OTRS-Followup in postmaster filter. If the mailbox is trusted, all X-OTRS-FOLLOWUP email headers will be obeyed.

In fact, but for one field I have some value, so I will need to add filters so long as I have of possible values.

crythias wrote:You are doing something unsupported. It would be better to send an email with the dynamic field update.

Any example?

RStraub wrote:You would have to update the fields via API:
http://otrs.perl-services.de/docs/otrs/ ... value.html

Is it possible to implement this in .NET? I'm not a dev, and I have to outsource it.

Hello, I'm needs a help, hints as dynamic field updates the fields directly in the database MySql and unfortunately you can not see the changes in the OTRS system. Ex .: - In OTRS field dynamic field = x, - Updating the database dynamic field = xx and in OTRS persists field=x, not xx. Indirectly I w...

Hello,
when run the script otrs.Article Storage Switch.pl there is the possibility of removing attachments from the database?

jojo wrote:no, there is no difference based on permissions. They might have different themes. So one is using a custom theme?

No.

jojo wrote:deinastall ITSM IncidentProblem Module

I noticed that two users with the same permissions differently they see these fields. Now one sees, the other does not.

Is there a configuration in which it is configured or sets the default values ​​for these fields?

jojo wrote:deinastall ITSM IncidentProblem Module

Thanks!!

how to remove the selected field from the ticket information?

Link to the LDAP with AD, after adding another field of AD => manager:

['Manager', 'Manager', 'manager', 1, 0, 'var','', 0],

in the application displays full name:

manager: "CN = ​​*** OU = ***, DC = ***, DC = *** "

Is there a possibility to display only the CN?

I externally host surveys with LimeSurvey, so I don't have the issue with OTRS surveys being on or off. This is not the preferred solution. I found a solution: # SSO 4 Agent <Files index.pl> AuthType Kerberos He KrbMethodNegotiate He KrbMethodK5Passwd KrbAuthRealms **.*** Krb5KeyTab / etc/krb5.keyt...

When run the SSO login is required to log in OTRS. Users who do not possess an account (AD) have a problem with filling in the questionnaire (survey). Is it possible to exclude surveys with SSO? Currently in http.conf I write: <Directory "/opt/otrs/">    AuthType Kerberos    He KrbMethodNe...

The problem on the side of the module AgentTicketZoom. I copied the new installation, and help.

as the topic, any suggestions?

As the topic, sugesite have any?

Hello,
whether it is possible that after a failed logon SSO (HTTPBASICAUTH), did not show a message asking to enter your login / password, but passed to the login (ldap/db)?

wurzel wrote:Hi,

it's the mapping table of your CustomerUser section. See doc.otrs.org
http://otrs.github.io/doc/manual/admin/ ... er-backend

some things are mandatory.

Flo

Yes, is CustomerUserListFields.

How to format the resulting data to search for members? Currently, the data I repeated unnecessarily.

Is it possible to upgrade versions of otrs 2.4.8 to 3.3.2 without upgrading the intermediate (2.4-> 3.0-> 3.1-> 3.2-> 3.3)?

Hello,

what do you do that the service was always active, regardless of the e-mail (user), etc. ?

When you add a new telephone call and add the non-LDAP user, I do not have the option to choose services .. Is it possible to always be a choice of services to be active?