Search found 11 matches

by DevinRob
30 Jan 2014, 23:10
Forum: OTRS & Forum News
Topic: Release Notes: OTRS Help Desk 3.3.4, 3.2.14 and 3.1.19
Replies: 1
Views: 6140

Re: Release Notes: OTRS Help Desk 3.3.4, 3.2.14 and 3.1.19

Great job on 3.3. We just upgraded from 3.2 and I'm getting great feedback from the users.
by DevinRob
12 Sep 2012, 17:15
Forum: Help
Topic: Time Stop after worktime is possible?
Replies: 3
Views: 541

Re: Time Stop after worktime is possible?

It is possible to stop the aging of a ticket. You will need to define the work hours for the operation in the Sysconfig. Some helpful advice, if your workday ends at 5pm, select 4pm. The system interprets 4 as 4:01pm up to 4:59pm.
by DevinRob
04 Sep 2012, 20:54
Forum: General
Topic: OTRS hardware and performance
Replies: 2
Views: 488

Re: OTRS hardware and performance

Depending on the number of articles per ticket and the number of tickets per day, your DB size can vary. Our DB is currently around 600 MB in size and contains over 40k tickets. Our article share is over 26 GB in size (primarily due to the size of file attachments in the email). The specs provided a...
by DevinRob
05 Jun 2012, 23:03
Forum: Howtos
Topic: Backing Up a Windows OTRS Deployment
Replies: 8
Views: 9143

Re: Backing Up a Windows OTRS Deployment

You'll need to verify the path of whatever utility is running, be it mysqldump.exe or 7z.exe
by DevinRob
05 Jun 2012, 14:41
Forum: Howtos
Topic: Backing Up a Windows OTRS Deployment
Replies: 8
Views: 9143

Re: Backing Up a Windows OTRS Deployment

Which batch file were you attempting to create? I listed two in this post.

Is it unable to follow the path to the mysqldump.exe or the 7z.exe?
by DevinRob
01 Jun 2012, 20:28
Forum: General
Topic: Backup/restore on windows server 2003
Replies: 13
Views: 4309

Re: Backup/restore on windows server 2003

I responded to this same update question the other day: http://forums.otterhub.org/viewtopic.php?f=63&t=15617&p=59968#p59968 I also have a short walkthrough on how to backup a Windows OTRS system in the HowTo section: http://forums.otterhub.org/viewtopic.php?f=60&t=14901&p=57243#p57243 Just as a ref...
by DevinRob
29 May 2012, 14:42
Forum: Help
Topic: Reinstallation of OTRS on Windows machine
Replies: 6
Views: 1616

Re: Reinstallation of OTRS on Windows machine

If you use the Uninstall program that comes with OTRS, it will wipe the program off of the machine (including DB and file storage). You can reboot and the install the new version if you are not planning to keep any of the prior data.
by DevinRob
28 May 2012, 06:47
Forum: Help
Topic: Reinstallation of OTRS on Windows machine
Replies: 6
Views: 1616

Re: Reinstallation of OTRS on Windows machine

You should be able to keep all the data, but you will want to have the proper backups. You will then need to install the new version and run some DB upgrade scripts to bring your 3.0 DB up to 3.1 specs. Here is a link to a YouTube video explaining the process: http://youtu.be/sf0R-reMTWc The video i...
by DevinRob
28 May 2012, 06:41
Forum: General
Topic: Possible Anomaly when updating
Replies: 0
Views: 260

Possible Anomaly when updating

When upgrading our 3.1.4 system to 3.1.5, I was faced with an error stating otrs@localhost was denied access using password YES. I changed the DB password for the otrs user to be YES and the system loaded. Then, when accessing an old article, the same error occurred. I changed the DB password locate...
by DevinRob
04 Apr 2012, 16:51
Forum: General
Topic: Linux vs Windows
Replies: 15
Views: 1878

Re: Linux vs Windows

Having used both, I think the latest Windows version is on par with the Linux distributions of the past. I first tried to deploy the Windows version a few years back and ran into random memory errors. I was unable to pinpoint the problem, but it may have been Apache related. That prompted me to go t...
by DevinRob
04 Apr 2012, 16:20
Forum: Howtos
Topic: Backing Up a Windows OTRS Deployment
Replies: 8
Views: 9143

Backing Up a Windows OTRS Deployment

I thought I'd share this information here, since it took me some hunting around and trial and error to sort out. I'm not too familiar with working with MySQL or backing it up, but I put together a rudimentary batch file to accomplish this. Maybe it can serve to help someone else. I will also preface...