Ok, forgot my message when I disable the windows compatibility mode on other computer that works fine.
Strange...
Search found 35 matches
- 30 May 2016, 00:21
- Forum: General
- Topic: IE explorer crashed after a fresh installation
- Replies: 1
- Views: 999
- 29 May 2016, 22:57
- Forum: General
- Topic: IE explorer crashed after a fresh installation
- Replies: 1
- Views: 999
IE explorer crashed after a fresh installation
Hi Every body, I just finished my migration from OTRS 3.2.12 to 3.3.15 and everything works perfectly except with IE... Just after the login I received everytime a JS script error: " Namespace Core..UI.AdvancedChart could not be initialized, because nvd3 could not be found..." I tried all ...
- 15 Apr 2016, 19:46
- Forum: General
- Topic: Ticket types
- Replies: 1
- Views: 1119
Ticket types
Hi Guys, I created two ticket types " bugfix " and " Incident " that ones are subject to SLA with our clients that means the time elapsed from the state "Open" to "Closed successfully" is very important and must be appear in my statistics. Now, I created a new...
- 13 Apr 2016, 17:44
- Forum: General
- Topic: Customer user access
- Replies: 2
- Views: 1277
Re: Customer user access
Ok, perfect thanks!
Javier
Javier
- 12 Apr 2016, 18:52
- Forum: General
- Topic: Customer user access
- Replies: 2
- Views: 1277
Customer user access
Hi Guys, Certainly a stupid question regarding the customer user access and sorry for that but I cannot find any information about. I created a few customer users and assigned permissions R/W by creating a corresponding customer group, but... When I logon from the portal with any customer users crea...
- 28 May 2014, 16:20
- Forum: Help
- Topic: After Upgrading 3.0.11 to 3.1.1
- Replies: 3
- Views: 1888
Re: After Upgrading 3.0.11 to 3.1.1
Oupss... It's a long time ago now... I don't remember...
I think I restored again my database backup and everything was fine after.
I think I restored again my database backup and everything was fine after.
- 28 May 2014, 16:13
- Forum: General
- Topic: AD contacts in the address book
- Replies: 2
- Views: 1355
Re: AD contacts in the address book
As always, thanks Crythias for your great help!
Javier
Javier
- 23 May 2014, 18:09
- Forum: General
- Topic: AD contacts in the address book
- Replies: 2
- Views: 1355
AD contacts in the address book
Hi every body,
I added the possibility to see my domain accounts in the OTRS address book but I was thinking if it was also possible to see the "contacts" object created in my AD.
Thanks,
Javier
I added the possibility to see my domain accounts in the OTRS address book but I was thinking if it was also possible to see the "contacts" object created in my AD.
Thanks,
Javier
- 23 May 2014, 18:03
- Forum: General
- Topic: How see my dynamic fields under the statistics
- Replies: 7
- Views: 3303
Re: How see my dynamic fields under the statistics
Sorry for my late answer.
The problem was because I defined article fields instead of ticket ones...
Thanks for your help.
Javier
The problem was because I defined article fields instead of ticket ones...
Thanks for your help.
Javier
- 12 Dec 2013, 17:39
- Forum: General
- Topic: How see my dynamic fields under the statistics
- Replies: 7
- Views: 3303
Re: How see my dynamic fields under the statistics
You can see just at the final " Type (Bankscope)" but I have a few more dynamics fields defined...
- 12 Dec 2013, 16:19
- Forum: General
- Topic: How see my dynamic fields under the statistics
- Replies: 7
- Views: 3303
Re: How see my dynamic fields under the statistics
Hi Jojo!
It's, but it shows me just the first one...
It's, but it shows me just the first one...
- 11 Dec 2013, 20:32
- Forum: General
- Topic: How see my dynamic fields under the statistics
- Replies: 7
- Views: 3303
Re: How see my dynamic fields under the statistics
Hi Guys,
Any ideas?
Thanks,
Javier
Any ideas?
Thanks,
Javier
- 02 Dec 2013, 16:52
- Forum: General
- Topic: How see my dynamic fields under the statistics
- Replies: 7
- Views: 3303
How see my dynamic fields under the statistics
Hi all,
I created a few dropdown box via the dynamic fields and I would like to see them under my statistics (when I select an element for X-axis).
How can I do that?
Thanks,
Javier
I created a few dropdown box via the dynamic fields and I would like to see them under my statistics (when I select an element for X-axis).
How can I do that?
Thanks,
Javier
- 11 Oct 2013, 14:32
- Forum: Howtos
- Topic: Agent Preferences - How to add a field
- Replies: 14
- Views: 79544
Re: Agent Preferences - How to add a field
forget my previous message, I forgot to put my glasses... Everything works perfectly!
- 09 Oct 2013, 18:22
- Forum: Howtos
- Topic: Agent Preferences - How to add a field
- Replies: 14
- Views: 79544
Re: Agent Preferences - How to add a field
Hi Guys,
I had the same problem... Are you sure about the path?
Thanks,
Javier
I had the same problem... Are you sure about the path?
Thanks,
Javier
- 25 Jul 2013, 17:17
- Forum: General
- Topic: Increase Status View of closed tickets greater than 10000
- Replies: 4
- Views: 1969
Re: Increase Status View of closed tickets greater than 1000
Excellent, thanks for your quick answer!
Javier
Javier
- 25 Jul 2013, 17:12
- Forum: General
- Topic: Increase Status View of closed tickets greater than 10000
- Replies: 4
- Views: 1969
Re: Increase Status View of closed tickets greater than 1000
That's right... But that means all tickets are staying into the database (for example if I want to search in the future an old one)?
Thanks Jojo,
Javier
Thanks Jojo,
Javier
- 25 Jul 2013, 17:07
- Forum: General
- Topic: Increase Status View of closed tickets greater than 10000
- Replies: 4
- Views: 1969
Increase Status View of closed tickets greater than 10000
Hi everybody,
Is-it possible to increase the limit of 10000 closed tickets into the "Status View"?
I saw the parameters into the TicketSearch.pm but if I change that nothing happen....
Thanks a lot,
Javier
Is-it possible to increase the limit of 10000 closed tickets into the "Status View"?
I saw the parameters into the TicketSearch.pm but if I change that nothing happen....
Thanks a lot,
Javier
- 25 Jul 2013, 17:00
- Forum: General
- Topic: Add phone number field for all agents
- Replies: 2
- Views: 1744
Re: Add phone number field for all agents
Thanks, Crythias!
Javier
Javier
- 15 Jul 2013, 17:45
- Forum: General
- Topic: Add phone number field for all agents
- Replies: 2
- Views: 1744
Add phone number field for all agents
Hi Guys,
Is it possible to add a field (phone number) to all agents?
I would like to add the respective agent's phone number into my different signatures.
Thanks,
Javier
Is it possible to add a field (phone number) to all agents?
I would like to add the respective agent's phone number into my different signatures.
Thanks,
Javier
- 18 Apr 2012, 17:10
- Forum: General
- Topic: Strange statistics result...
- Replies: 3
- Views: 1723
Re: Strange statistics result...
No idea please?
Thanks,
Javier
Thanks,
Javier
- 05 Apr 2012, 17:20
- Forum: General
- Topic: Strange statistics result...
- Replies: 3
- Views: 1723
Strange statistics result...
Hi Guys, I was just testing the statistics possibilities with OTRS 3.1.1 and I had creating a stat to know the solution average time for my different queues and the number of tickets in that respective queues. Please see the Stat details on the attachment file. The result: Evaluation by,"Soluti...
- 08 Mar 2012, 16:04
- Forum: Help
- Topic: Notification 'Event' doesn't work after the upgrading
- Replies: 6
- Views: 3401
Re: Notification 'Event' doesn't work after the upgrading
Thanks Giulio, I found the problem with your help, it was a syntax error : # GenericAgent job that sends escalation notifications. # Activate this if you want to use these notifications in your system. 'send escalation notifications' => { Escalation => 1, # new ticket properties New => { Module => '...
- 06 Mar 2012, 15:44
- Forum: Help
- Topic: Notification 'Event' doesn't work after the upgrading
- Replies: 6
- Views: 3401
Re: Notification 'Event' doesn't work after the upgrading
Yep, Cron service works perfectly, I'm going to see the log file.
Do you know the exact name of that log (as the path is different on Linux maybe the name not)?
Any way, thanks!
Javier
Do you know the exact name of that log (as the path is different on Linux maybe the name not)?
Any way, thanks!
Javier
- 05 Mar 2012, 18:53
- Forum: Help
- Topic: Notification 'Event' doesn't work after the upgrading
- Replies: 6
- Views: 3401
Re: Notification 'Event' doesn't work after the upgrading
Hi Giulio! Thanks for your answer! I tried your idea but nothing change... Please find the content of GenericAgent.pm: Thanks, # -- # Kernel/Config/GenericAgent.pm - config file of generic agent # Copyright (C) 2001-2011 xxx, http://otrs.org/ # -- # $Id: GenericAgent.pm.dist,v 1.15 2011/10/20 14:21:...
- 02 Mar 2012, 20:07
- Forum: Help
- Topic: Notification 'Event' doesn't work after the upgrading
- Replies: 6
- Views: 3401
Notification 'Event' doesn't work after the upgrading
Hi All, I just upgrade my OTRS 3.0.11 to 3.1.1 (windows version) and everything works perfectly except my notification events... A notification event is defined to alert a group of agents when the ticket is moved to a respective queue. The process: When the client sent a request, a ticket is created...
- 02 Mar 2012, 16:05
- Forum: Help
- Topic: After Upgrading 3.0.11 to 3.1.1
- Replies: 3
- Views: 1888
Re: After Upgrading 3.0.11 to 3.1.1
I found the problem.
- 29 Feb 2012, 16:25
- Forum: Help
- Topic: After Upgrading 3.0.11 to 3.1.1
- Replies: 3
- Views: 1888
After Upgrading 3.0.11 to 3.1.1
Hi all!
After my upgrading process (to add dynamic field) everything seems to work again except my postmaster mail account config...
My "Mail account Management" is empty... (see attachment)
Did you meet that problem?
Thanks,
After my upgrading process (to add dynamic field) everything seems to work again except my postmaster mail account config...
My "Mail account Management" is empty... (see attachment)
Did you meet that problem?
Thanks,
- 24 Feb 2012, 19:38
- Forum: Help
- Topic: Dynamic fields option
- Replies: 6
- Views: 2699
Re: Dynamic fields option
My god... Ok, thanks a lot for your help , I'm going to try that!
- 24 Feb 2012, 19:27
- Forum: Help
- Topic: Dynamic fields option
- Replies: 6
- Views: 2699
Re: Dynamic fields option
I'm using the windows version...
- 24 Feb 2012, 19:16
- Forum: Help
- Topic: Dynamic fields option
- Replies: 6
- Views: 2699
Re: Dynamic fields option
Oh s... no it's OTRS 3.0.11 sorry for my stupid question...
Can I find a upgrade procedure on this forum?
Can I find a upgrade procedure on this forum?
- 24 Feb 2012, 19:03
- Forum: Help
- Topic: Dynamic fields option
- Replies: 6
- Views: 2699
Dynamic fields option
Hi Guys,
Under "ADMIN"=>"Ticket settings" I cannot see the "Dynamic fields" option, how can I activate this option?
Thanks,
Under "ADMIN"=>"Ticket settings" I cannot see the "Dynamic fields" option, how can I activate this option?
Thanks,
- 23 Feb 2012, 20:24
- Forum: Help
- Topic: Add a custom field
- Replies: 2
- Views: 1349
Re: Add a custom field
Hi Yuri!
Don't worry for me your english is perfect!
Yes, I'm talking about the agents who resolve the incident and they close the ticket too.
Add a freeText fields, excellent I'm going to take a look and go back to you for the result.
Any way thanks a lot!!
Javier
Don't worry for me your english is perfect!
Yes, I'm talking about the agents who resolve the incident and they close the ticket too.
Add a freeText fields, excellent I'm going to take a look and go back to you for the result.
Any way thanks a lot!!
Javier
- 22 Feb 2012, 18:53
- Forum: Help
- Topic: Add a custom field
- Replies: 2
- Views: 1349
Add a custom field
Good evening everybody, We are using OTRS 3.0.11 now since one month ago and I would like for my statistics add a custom shield (if possible) on the answer level to categorize my tickets. In other words, I have one queue named "Support" and three sub-queues named "Data, Soft and Updat...
- 21 Feb 2012, 21:56
- Forum: Help
- Topic: Add a custom field
- Replies: 0
- Views: 705
Add a custom field
Good evening everybody, We are using OTRS 3.0.11 now since one month ago and I would like for my statistics add a custom shield (if possible) on the answer level to categorize my tickets. In other words, I have one queue named "Support" and three sub-queues named "Data, Soft and Updat...