Search found 35 matches

by pacal
30 May 2016, 00:21
Forum: General
Topic: IE explorer crashed after a fresh installation
Replies: 1
Views: 472

Re: IE explorer crashed after a fresh installation

Ok, forgot my message when I disable the windows compatibility mode on other computer that works fine.
Strange...
by pacal
29 May 2016, 22:57
Forum: General
Topic: IE explorer crashed after a fresh installation
Replies: 1
Views: 472

IE explorer crashed after a fresh installation

Hi Every body, I just finished my migration from OTRS 3.2.12 to 3.3.15 and everything works perfectly except with IE... Just after the login I received everytime a JS script error: " Namespace Core..UI.AdvancedChart could not be initialized, because nvd3 could not be found..." I tried all your sugge...
by pacal
15 Apr 2016, 19:46
Forum: General
Topic: Ticket types
Replies: 1
Views: 642

Ticket types

Hi Guys, I created two ticket types " bugfix " and " Incident " that ones are subject to SLA with our clients that means the time elapsed from the state "Open" to "Closed successfully" is very important and must be appear in my statistics. Now, I created a new state named "wait for information" beca...
by pacal
13 Apr 2016, 17:44
Forum: General
Topic: Customer user access
Replies: 2
Views: 575

Re: Customer user access

Ok, perfect thanks!
Javier
by pacal
12 Apr 2016, 18:52
Forum: General
Topic: Customer user access
Replies: 2
Views: 575

Customer user access

Hi Guys, Certainly a stupid question regarding the customer user access and sorry for that but I cannot find any information about. I created a few customer users and assigned permissions R/W by creating a corresponding customer group, but... When I logon from the portal with any customer users crea...
by pacal
28 May 2014, 16:20
Forum: Help
Topic: After Upgrading 3.0.11 to 3.1.1
Replies: 3
Views: 959

Re: After Upgrading 3.0.11 to 3.1.1

Oupss... It's a long time ago now... I don't remember...

I think I restored again my database backup and everything was fine after.
by pacal
28 May 2014, 16:13
Forum: General
Topic: AD contacts in the address book
Replies: 2
Views: 674

Re: AD contacts in the address book

As always, thanks Crythias for your great help!

Javier
by pacal
23 May 2014, 18:09
Forum: General
Topic: AD contacts in the address book
Replies: 2
Views: 674

AD contacts in the address book

Hi every body,

I added the possibility to see my domain accounts in the OTRS address book but I was thinking if it was also possible to see the "contacts" object created in my AD.

Thanks,
Javier
by pacal
23 May 2014, 18:03
Forum: General
Topic: How see my dynamic fields under the statistics
Replies: 7
Views: 1808

Re: How see my dynamic fields under the statistics

Sorry for my late answer.
The problem was because I defined article fields instead of ticket ones...

Thanks for your help.
Javier
by pacal
12 Dec 2013, 17:39
Forum: General
Topic: How see my dynamic fields under the statistics
Replies: 7
Views: 1808

Re: How see my dynamic fields under the statistics

You can see just at the final " Type (Bankscope)" but I have a few more dynamics fields defined...
by pacal
12 Dec 2013, 16:19
Forum: General
Topic: How see my dynamic fields under the statistics
Replies: 7
Views: 1808

Re: How see my dynamic fields under the statistics

Hi Jojo!

It's, but it shows me just the first one...
by pacal
11 Dec 2013, 20:32
Forum: General
Topic: How see my dynamic fields under the statistics
Replies: 7
Views: 1808

Re: How see my dynamic fields under the statistics

Hi Guys,

Any ideas?
Thanks,

Javier
by pacal
02 Dec 2013, 16:52
Forum: General
Topic: How see my dynamic fields under the statistics
Replies: 7
Views: 1808

How see my dynamic fields under the statistics

Hi all,

I created a few dropdown box via the dynamic fields and I would like to see them under my statistics (when I select an element for X-axis).
How can I do that?
Thanks,

Javier
by pacal
11 Oct 2013, 14:32
Forum: Howtos
Topic: Agent Preferences - How to add a field
Replies: 14
Views: 41834

Re: Agent Preferences - How to add a field

forget my previous message, I forgot to put my glasses... Everything works perfectly!
by pacal
09 Oct 2013, 18:22
Forum: Howtos
Topic: Agent Preferences - How to add a field
Replies: 14
Views: 41834

Re: Agent Preferences - How to add a field

Hi Guys,

I had the same problem... Are you sure about the path?
Thanks,
Javier
by pacal
25 Jul 2013, 17:17
Forum: General
Topic: Increase Status View of closed tickets greater than 10000
Replies: 4
Views: 973

Re: Increase Status View of closed tickets greater than 1000

Excellent, thanks for your quick answer!

Javier
by pacal
25 Jul 2013, 17:12
Forum: General
Topic: Increase Status View of closed tickets greater than 10000
Replies: 4
Views: 973

Re: Increase Status View of closed tickets greater than 1000

That's right... But that means all tickets are staying into the database (for example if I want to search in the future an old one)?

Thanks Jojo,

Javier
by pacal
25 Jul 2013, 17:07
Forum: General
Topic: Increase Status View of closed tickets greater than 10000
Replies: 4
Views: 973

Increase Status View of closed tickets greater than 10000

Hi everybody,

Is-it possible to increase the limit of 10000 closed tickets into the "Status View"?
I saw the parameters into the TicketSearch.pm but if I change that nothing happen....

Thanks a lot,
Javier
by pacal
25 Jul 2013, 17:00
Forum: General
Topic: Add phone number field for all agents
Replies: 2
Views: 829

Re: Add phone number field for all agents

Thanks, Crythias!

Javier
by pacal
15 Jul 2013, 17:45
Forum: General
Topic: Add phone number field for all agents
Replies: 2
Views: 829

Add phone number field for all agents

Hi Guys,

Is it possible to add a field (phone number) to all agents?
I would like to add the respective agent's phone number into my different signatures.
Thanks,

Javier
by pacal
18 Apr 2012, 17:10
Forum: General
Topic: Strange statistics result...
Replies: 3
Views: 847

Re: Strange statistics result...

No idea please?
Thanks,
Javier
by pacal
05 Apr 2012, 17:20
Forum: General
Topic: Strange statistics result...
Replies: 3
Views: 847

Strange statistics result...

Hi Guys, I was just testing the statistics possibilities with OTRS 3.1.1 and I had creating a stat to know the solution average time for my different queues and the number of tickets in that respective queues. Please see the Stat details on the attachment file. The result: Evaluation by,"Solution Av...
by pacal
08 Mar 2012, 16:04
Forum: Help
Topic: Notification 'Event' doesn't work after the upgrading
Replies: 6
Views: 1879

Re: Notification 'Event' doesn't work after the upgrading

Thanks Giulio, I found the problem with your help, it was a syntax error : # GenericAgent job that sends escalation notifications. # Activate this if you want to use these notifications in your system. 'send escalation notifications' => { Escalation => 1, # new ticket properties New => { Module => '...
by pacal
06 Mar 2012, 15:44
Forum: Help
Topic: Notification 'Event' doesn't work after the upgrading
Replies: 6
Views: 1879

Re: Notification 'Event' doesn't work after the upgrading

Yep, Cron service works perfectly, I'm going to see the log file.
Do you know the exact name of that log (as the path is different on Linux maybe the name not)?
Any way, thanks!

Javier
by pacal
05 Mar 2012, 18:53
Forum: Help
Topic: Notification 'Event' doesn't work after the upgrading
Replies: 6
Views: 1879

Re: Notification 'Event' doesn't work after the upgrading

Hi Giulio! Thanks for your answer! I tried your idea but nothing change... Please find the content of GenericAgent.pm: Thanks, # -- # Kernel/Config/GenericAgent.pm - config file of generic agent # Copyright (C) 2001-2011 OTRS AG, http://otrs.org/ # -- # $Id: GenericAgent.pm.dist,v 1.15 2011/10/20 14...
by pacal
02 Mar 2012, 20:07
Forum: Help
Topic: Notification 'Event' doesn't work after the upgrading
Replies: 6
Views: 1879

Notification 'Event' doesn't work after the upgrading

Hi All, I just upgrade my OTRS 3.0.11 to 3.1.1 (windows version) and everything works perfectly except my notification events... A notification event is defined to alert a group of agents when the ticket is moved to a respective queue. The process: When the client sent a request, a ticket is created...
by pacal
02 Mar 2012, 16:05
Forum: Help
Topic: After Upgrading 3.0.11 to 3.1.1
Replies: 3
Views: 959

Re: After Upgrading 3.0.11 to 3.1.1

I found the problem.
by pacal
29 Feb 2012, 16:25
Forum: Help
Topic: After Upgrading 3.0.11 to 3.1.1
Replies: 3
Views: 959

After Upgrading 3.0.11 to 3.1.1

Hi all!
After my upgrading process (to add dynamic field) everything seems to work again except my postmaster mail account config...
My "Mail account Management" is empty... (see attachment)
Did you meet that problem?
Thanks,
by pacal
24 Feb 2012, 19:38
Forum: Help
Topic: Dynamic fields option
Replies: 6
Views: 1037

Re: Dynamic fields option

My god... Ok, thanks a lot for your help , I'm going to try that!
by pacal
24 Feb 2012, 19:27
Forum: Help
Topic: Dynamic fields option
Replies: 6
Views: 1037

Re: Dynamic fields option

I'm using the windows version...
by pacal
24 Feb 2012, 19:16
Forum: Help
Topic: Dynamic fields option
Replies: 6
Views: 1037

Re: Dynamic fields option

Oh s... no it's OTRS 3.0.11 sorry for my stupid question...
Can I find a upgrade procedure on this forum?
by pacal
24 Feb 2012, 19:03
Forum: Help
Topic: Dynamic fields option
Replies: 6
Views: 1037

Dynamic fields option

Hi Guys,

Under "ADMIN"=>"Ticket settings" I cannot see the "Dynamic fields" option, how can I activate this option?

Thanks,
by pacal
23 Feb 2012, 20:24
Forum: Help
Topic: Add a custom field
Replies: 2
Views: 654

Re: Add a custom field

Hi Yuri!
Don't worry for me your english is perfect!
Yes, I'm talking about the agents who resolve the incident and they close the ticket too.
Add a freeText fields, excellent I'm going to take a look and go back to you for the result.
Any way thanks a lot!!

Javier
by pacal
22 Feb 2012, 18:53
Forum: Help
Topic: Add a custom field
Replies: 2
Views: 654

Add a custom field

Good evening everybody, We are using OTRS 3.0.11 now since one month ago and I would like for my statistics add a custom shield (if possible) on the answer level to categorize my tickets. In other words, I have one queue named "Support" and three sub-queues named "Data, Soft and Update". All tickets...
by pacal
21 Feb 2012, 21:56
Forum: Help
Topic: Add a custom field
Replies: 0
Views: 378

Add a custom field

Good evening everybody, We are using OTRS 3.0.11 now since one month ago and I would like for my statistics add a custom shield (if possible) on the answer level to categorize my tickets. In other words, I have one queue named "Support" and three sub-queues named "Data, Soft and Update". All tickets...