Znuny and ((OTRS)) Community Edition

Solved!

I just figured out that in the Postmaster Filters for this queue, under Set Email Headers, we were automatically setting a Customer User with the queue email adress. Therefore all tickets for this queue were assigned a Customer User which was sent a Cc: on the auto response.

Hi, I've searched the forums but could not find anything related to our issue. Our problem is that for a specific queue, all emails sent to the queue email-address generates an auto reply with cc to queue email address. Here is the flow: 1. Customer sends email To: support@mydomain.tld 2. OTRS fetch...

Hello, As per the default setting, any tickets not triggering any postmaster filters will land in the Raw queue which is fine. Although we have instructed our agents to always move tickets from Raw queue to another queue as a first action, every now and then they forget. We would like to force our a...

Hello! I'm having trouble with the locations stated in topic. Entering https://mydomain.com/otrs/ or https://mydomain.com/customer/ gives a 404 error and the apache error log says: [error] [client {IP}] Attempt to serve directory: /opt/otrs/bin/cgi-bin/ This would indicate that there is a problem wi...

Thank you, that explained it all. A couple of weeks ago I did create a custom TicketSearch.pm to add some columns, however I did not see any changes at all and decided to put it aside for a while. What i didn't realize was that the Custom TicketSearch.pm won't be used until you restart the apache se...

Hi! This morning when i logged in to our OTRS, there were no tickets on the dashboard. OK, weird, i thought and looked at the queue view where I could see the number of tickets for each queue but it couldn't display any ticket data ("No ticket data found"). I did a complete restore from la...

jojo wrote:OTRS runs as CGI Script (or via mod perl). So you can not put PHP code in the directories.

Thank you for clarifying this. At least I know what is wrong now

cgi-bin is a CGI directory. So always PERL will be used. Have the PHP file on a different location Thanks for your reply! The thing is, the file i'm trying to reach is not located in the cgi-bin directory. It doesn't matter where I put is as long as it's in the OTRS folder or any of its subdirector...

Hello! I run OTRS on a Linux server and I feel kind of stupid because I can't find what is wrong here. Whenever I create a PHP file inside the OTRS directory (and in subfolders) and try to reach it through the browser, this comes up: Software error: slurp_filename('/opt/otrs/bin/cgi-bin/filename.php...

Tried this on a Linux server, but I am getting this error: [error] slurp_filename('/opt/otrs/bin/cgi-bin/freephpchat') / opening: (2) No such file or directory at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 541 Does anyone have a clue of what is wrong? I can't find out why it's even looking for a ...