Search found 10 matches

by brensly
11 May 2016, 15:27
Forum: Help
Topic: [SOLVED] Auto reply cc
Replies: 1
Views: 872

Re: Auto reply cc

Solved!

I just figured out that in the Postmaster Filters for this queue, under Set Email Headers, we were automatically setting a Customer User with the queue email adress. Therefore all tickets for this queue were assigned a Customer User which was sent a Cc: on the auto response.
by brensly
11 May 2016, 12:31
Forum: Help
Topic: [SOLVED] Auto reply cc
Replies: 1
Views: 872

[SOLVED] Auto reply cc

Hi, I've searched the forums but could not find anything related to our issue. Our problem is that for a specific queue, all emails sent to the queue email-address generates an auto reply with cc to queue email address. Here is the flow: 1. Customer sends email To: support@mydomain.tld 2. OTRS fetch...
by brensly
05 Nov 2015, 13:06
Forum: Help
Topic: Force Queue move on tickets in Raw
Replies: 1
Views: 590

Force Queue move on tickets in Raw

Hello, As per the default setting, any tickets not triggering any postmaster filters will land in the Raw queue which is fine. Although we have instructed our agents to always move tickets from Raw queue to another queue as a first action, every now and then they forget. We would like to force our a...
by brensly
14 Nov 2013, 11:47
Forum: Help
Topic: Location /otrs, /customer not working
Replies: 1
Views: 650

Location /otrs, /customer not working

Hello! I'm having trouble with the locations stated in topic. Entering https://mydomain.com/otrs/ or https://mydomain.com/customer/ gives a 404 error and the apache error log says: [error] [client {IP}] Attempt to serve directory: /opt/otrs/bin/cgi-bin/ This would indicate that there is a problem wi...
by brensly
09 Jul 2012, 14:27
Forum: Help
Topic: [SOLVED] No ticket data found
Replies: 2
Views: 2444

Re: No ticket data found

Thank you, that explained it all. A couple of weeks ago I did create a custom TicketSearch.pm to add some columns, however I did not see any changes at all and decided to put it aside for a while. What i didn't realize was that the Custom TicketSearch.pm won't be used until you restart the apache se...
by brensly
09 Jul 2012, 10:13
Forum: Help
Topic: [SOLVED] No ticket data found
Replies: 2
Views: 2444

[SOLVED] No ticket data found

Hi! This morning when i logged in to our OTRS, there were no tickets on the dashboard. OK, weird, i thought and looked at the queue view where I could see the number of tickets for each queue but it couldn't display any ticket data ("No ticket data found"). I did a complete restore from last Friday ...
by brensly
17 Feb 2012, 10:29
Forum: Help
Topic: [SOLVED] PHP inside OTRS-directory - Software Error
Replies: 4
Views: 751

Re: PHP inside OTRS-directory - Software Error

jojo wrote:OTRS runs as CGI Script (or via mod perl). So you can not put PHP code in the directories.
Thank you for clarifying this. At least I know what is wrong now :)
by brensly
17 Feb 2012, 09:11
Forum: Help
Topic: [SOLVED] PHP inside OTRS-directory - Software Error
Replies: 4
Views: 751

Re: PHP inside OTRS-directory - Software Error

cgi-bin is a CGI directory. So always PERL will be used. Have the PHP file on a different location Thanks for your reply! The thing is, the file i'm trying to reach is not located in the cgi-bin directory. It doesn't matter where I put is as long as it's in the OTRS folder or any of its subdirector...
by brensly
16 Feb 2012, 17:22
Forum: Help
Topic: [SOLVED] PHP inside OTRS-directory - Software Error
Replies: 4
Views: 751

[SOLVED] PHP inside OTRS-directory - Software Error

Hello! I run OTRS on a Linux server and I feel kind of stupid because I can't find what is wrong here. Whenever I create a PHP file inside the OTRS directory (and in subfolders) and try to reach it through the browser, this comes up: Software error: slurp_filename('/opt/otrs/bin/cgi-bin/filename.php...
by brensly
15 Feb 2012, 13:11
Forum: Howtos
Topic: Enable Chat Widget on OTRS Dashboard
Replies: 26
Views: 70634

Re: Enable Chat Widget on OTRS Dashboard

Tried this on a Linux server, but I am getting this error: [error] slurp_filename('/opt/otrs/bin/cgi-bin/freephpchat') / opening: (2) No such file or directory at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 541 Does anyone have a clue of what is wrong? I can't find out why it's even looking for a ...