Search found 8 matches

by olivier972
16 Feb 2012, 19:48
Forum: OTRS Developers
Topic: Filter on customers fields
Replies: 0
Views: 277

Filter on customers fields

We plan on using OTRS in a multi-clients, multi-agents configuration. Some agents have the rights to see specific queues, therefore, they won't be able to see tickets in other queues. What bother me with OTRS 3.1.0rc1 are the auto-complete fields, such as "From customer" when creating a new phone ti...
by olivier972
14 Feb 2012, 23:51
Forum: OTRS Developers
Topic: OTRS SOAP responses in PHP SoapClient
Replies: 32
Views: 24785

Re: OTRS SOAP responses in PHP SoapClient

Thanks Jeremy for posting this. I also finally managed to make it work with a code quiet similar to yours. I'm posting it below, maybe it can help someone. $url = 'http://<OTRS_FQDN>/nph-genericinterface.pl/Webservice/[the name of the webservice you created] # Set up a new SOAP connection: try { $cl...
by olivier972
09 Feb 2012, 18:03
Forum: OTRS Developers
Topic: OTRS SOAP responses in PHP SoapClient
Replies: 32
Views: 24785

Re: OTRS SOAP responses in PHP SoapClient

Jeremy,

I'm glad you succeed.

Now if someone can translate this to PHP code, that would be just wonderful.
by olivier972
07 Feb 2012, 18:42
Forum: OTRS Developers
Topic: OTRS SOAP responses in PHP SoapClient
Replies: 32
Views: 24785

Re: OTRS SOAP responses in PHP SoapClient

Jojo, I'm using rpc.pl too. Any hint on how to modify the PHP example code (provided here https://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=369 and also here http://wiki.otrs.org/index.php?title=Create_a_ticket_in_OTRS_from_PHP_via_RPC ) for creating a ticket with dynamic fields ? I'm ...
by olivier972
01 Feb 2012, 21:43
Forum: OTRS Developers
Topic: OTRS SOAP responses in PHP SoapClient
Replies: 32
Views: 24785

Re: OTRS SOAP responses in PHP SoapClient

Hi Jeremy, I, too, was looking for a way to create a ticket with dynamic fields. It seems the API documentation was missing the new API to do so. I opened a bug about it : http://bugs.otrs.org/show_bug.cgi?id=8086 Later, I found that in the OTRS CVS documentation (http://dev.otrs.org/) : Kernel::Gen...
by olivier972
09 Jan 2012, 15:40
Forum: OTRS Developers
Topic: API Documentation for 3.1
Replies: 4
Views: 872

Re: API Documentation for 3.1

Bug 8086 has been posted.
http://bugs.otrs.org/show_bug.cgi?id=8086

Regards,

Olivier
by olivier972
06 Jan 2012, 20:47
Forum: OTRS Developers
Topic: API Documentation for 3.1
Replies: 4
Views: 872

Re: API Documentation for 3.1

Hello Jojo and thanks for the quick reply.

Unfortunately, I can't find anything to set dynamic fields values for the ticket I'm creating.

I've noticed the TicketGet() method with the parameter "DynamicFields => 1" but nothing to set a dynamic field value...

Is it me ?

Olivier
by olivier972
06 Jan 2012, 16:01
Forum: OTRS Developers
Topic: API Documentation for 3.1
Replies: 4
Views: 872

API Documentation for 3.1

Hello, I'm currently testing OTRS 3.1.0 beta 3. I use PHP to create tickets using the SOAP API. I need to set some Dynamic Fields and didn't find any documentation related to them in API. Do you have any documentation yet on this new part of the API ? Basically, I need to set some dynamic fields. Th...