Search found 35 matches

by eturconi
11 Sep 2015, 16:32
Forum: Help
Topic: [SOLVED] 3.1.12 upgrade fails with Article Storage in FS
Replies: 1
Views: 545

Re: [SOLVED] 3.1.12 upgrade fails with Article Storage in FS

THANKS!!! U SAVED ME A LOT OF TIME ;)
by eturconi
27 Aug 2015, 10:10
Forum: OTRS & Forum News
Topic: OTRS5 Beta 1 released
Replies: 11
Views: 21096

Re: OTRS5 Beta 1 released

Why?
Will it be canceled as the windows' one?
by eturconi
27 Aug 2015, 10:01
Forum: OTRS & Forum News
Topic: OTRS5 Beta 1 released
Replies: 11
Views: 21096

Re: OTRS5 Beta 1 released

Will it be also released for OTRS appliance?
I'm wondering this because the OTRS appliance is still stuck to OTRS 4.0.8 but the stable version is at 4.0.11
by eturconi
23 Mar 2015, 12:38
Forum: General
Topic: OTRS Appliance upgrade
Replies: 2
Views: 751

Re: OTRS Appliance upgrade

Dns is working perfectly (i've been able to download manually the update)
The only not working things are the update and upgrade from the web interface (appliance section)
Is there a dedicated log?
by eturconi
20 Mar 2015, 17:04
Forum: General
Topic: OTRS Appliance upgrade
Replies: 2
Views: 751

OTRS Appliance upgrade

Hi guys, I've finally migrated my windows otrs to linux appliance 3.3.5 but now i'm facing an issue during the appliance upgrade I click on upgrade on the web administration console but the system hangs and nothing happens (just a popup running saying upgrade) I've tried several times and for long t...
by eturconi
23 Feb 2015, 11:05
Forum: Help
Topic: Migrated to OTRS appliance 4.0.3
Replies: 15
Views: 4152

Re: Migrated to OTRS appliance 4.0.3

Hi crythias, my issue is related to the fact i'm migrating from mysql to postgres and when I try to import, postgres give me a lot of syntax errors CloneDB is not working either due to the issue described above: could you please suggest me how to procede my migrations? Thanks to everyone I'm migrati...
by eturconi
20 Feb 2015, 17:25
Forum: Help
Topic: Migrated to OTRS appliance 4.0.3
Replies: 15
Views: 4152

Re: Migrated to OTRS appliance 4.0.3

Guys.... What do u suggest to fix the issue above?
Regards
Emanuele
by eturconi
20 Feb 2015, 16:30
Forum: General
Topic: Migrate to OTRS 3.3.5 Appliance
Replies: 0
Views: 436

Migrate to OTRS 3.3.5 Appliance

Hi guys, i'm facing this issue during my migration from OTRS windows to OTRS appliance using cloneDB utility (same OTRS version) .[Fri Feb 20 15:03:40 2015] otrs.CloneDB.pl: DBD::Pg::db do failed: FEHLER: Rel ation »faq_voting« existiert bereits at C:/OTRS/OTRS/Kernel/System/DB.pm line 49 9. ERROR: ...
by eturconi
16 May 2013, 15:18
Forum: Help
Topic: How to make a search cross ci class?
Replies: 0
Views: 304

How to make a search cross ci class?

Hi guys,
is there anyone that could show me how to make a search cross configuration item class?
I need to search on a particular attribute that is in several classes and i would see each CI that got this attribute without selection the class type at the beginning
Thanks in advance to everybody
by eturconi
16 May 2013, 15:16
Forum: Help
Topic: How to display linked CI to agent dashboard
Replies: 0
Views: 245

How to display linked CI to agent dashboard

Hi guys,
is there anyone that could explain me how to expose linked ci to the agent dashboard?
Thanks to everybody in advance
by eturconi
19 Apr 2013, 09:39
Forum: Help
Topic: Ticket html hyperlink issue
Replies: 0
Views: 232

Ticket html hyperlink issue

HI guys, I got an issue on my OTRS 3.1 When I receive an email (html format) that includes some hyperlink (href), those are not displayed and the only thing I see is the title of the link. In this way I'm unable to see and use the link indicates in the ticket body PS I've richtext enabled and my edi...
by eturconi
09 Apr 2013, 13:47
Forum: Help
Topic: Pasting image into FAQ's issues
Replies: 9
Views: 1120

Re: Pasting image into FAQ's issues

Please let me know if using the new release (OTRS and FAQ version), it works corretly.
Regards
Emanuele
by eturconi
02 Apr 2013, 15:09
Forum: Help
Topic: Pasting image into FAQ's issues
Replies: 9
Views: 1120

Re: Pasting image into FAQ's issues

Hi all,
I got the same issue here described.
Is there anyone that could help me on this?
Regards
Emanuele
by eturconi
08 Feb 2013, 14:58
Forum: Help
Topic: FAQ Module: corrupted articles
Replies: 10
Views: 2564

Re: FAQ Module: corrupted articles

IS there anyone that could help me?
I can't add more than 3 images per time in the faq....otherwise the pictures will not be stored
WORKAROUND is to save after I insert every image......please help me !
by eturconi
08 Feb 2013, 14:52
Forum: General
Topic: OTRS data modeling tool
Replies: 2
Views: 551

Re: OTRS data modeling tool

Thanks
by eturconi
30 Jan 2013, 13:13
Forum: General
Topic: OTRS data modeling tool
Replies: 2
Views: 551

OTRS data modeling tool

HI all,
i got a quick question: who knows which tool has been used to create the otrs data modeling?
I'm asking 'cause i have to create one and i like a lot the methodology used for otrs
Thanks to everybody in advance
Emanuele
by eturconi
03 Jan 2013, 11:28
Forum: General
Topic: OTRS-LDAP
Replies: 16
Views: 2377

Re: OTRS-LDAP

Done!
The issue was related to CustomerKey => 'sAMAccountName'.
This was working before 'cause it was AD; now that I use Domino to get from the data I had to use uid instead of sAMAccountName
Thanks everybody!
Emanuele
by eturconi
02 Jan 2013, 16:51
Forum: General
Topic: OTRS-LDAP
Replies: 16
Views: 2377

Re: OTRS-LDAP

Guys,
i'm facing the same fondofotrs issue! (i can find the customers but their data are not mapped or better......row are showed but informations are empty)
I'm totally sure the map is correct (i was using the same config.pm on another working well installation)
Anyone that could help me?
by eturconi
07 Dec 2012, 17:14
Forum: Help
Topic: Columns in CMBD overview
Replies: 18
Views: 6303

Re: Columns in CMBD overview

I got the same issue!
Any tips about the fix?
Regards
by eturconi
06 Dec 2012, 11:08
Forum: Help
Topic: Add custom field Config Item as column
Replies: 0
Views: 308

Add custom field Config Item as column

Hi guys,
I've recently created a new class config item having some custom fields (custom date field,etc).
Now I would see those in the Config Item Dashboard "AgentITSMConfigItem"
Is there anyone that could help me on doing that or someone got any tips about it?
Regards and thanks in advance
Emanuele
by eturconi
13 Nov 2012, 11:38
Forum: Help
Topic: Iphone Handle - Error 401 authentication required
Replies: 6
Views: 1187

Re: Iphone Handle - Error 401 authentication required

Thanks for the tip.
Could you please show me how to do or where to find info on what to do and how?
Regards
Emanuele
by eturconi
09 Nov 2012, 18:37
Forum: Help
Topic: Iphone Handle - Error 401 authentication required
Replies: 6
Views: 1187

Iphone Handle - Error 401 authentication required

Hi guys, i'm trying to get the iphone handle package working but by now without any success....:( When i try to connect to <server>/<path>/json.pl I receive "error 401 Authoritation required" from the iphone app I've otrs 3.1 installed on windows authentication is based on active directory and singl...
by eturconi
30 Aug 2012, 12:01
Forum: Help
Topic: FAQ Module: corrupted articles
Replies: 10
Views: 2564

Re: FAQ Module: corrupted articles

Someone with any tips about this issue? It's struggling us a lot! For every document we have to save at list 7 times!
Thanks in advance
Regards
Emanuele
by eturconi
10 Aug 2012, 08:44
Forum: Help
Topic: OTRS 3.1.8 Windows (EXE
Replies: 22
Views: 2183

Re: OTRS 3.1.8 Windows (EXE

Let me jump in! Yesterday I've upgrade the otrs from 3.0.11 to 3.1.8 What I've followed has been uninstall install import database run update scripts Cmd> E:\OTRS\Mysql\bin\mysql.exe -uroot Mysql>use otrs Mysql>source E:\OTRS\OTRS\scripts\DBUpdate-to-3.1.mysql.sql Mysql>quit cmd> E:\OTRS\StrawberryP...
by eturconi
09 Aug 2012, 16:40
Forum: Help
Topic: FAQ Module: corrupted articles
Replies: 10
Views: 2564

Re: FAQ Module: corrupted articles

Any news about it?
I still got the issue described here in the topic

OTRS 3.1.8 (Windows installer)
ITSM 3.1.5
FAQ 2.1.2

Any idea?
by eturconi
09 Aug 2012, 09:34
Forum: Help
Topic: OTRS 3.1.8 Windows (EXE
Replies: 22
Views: 2183

Re: OTRS 3.1.8 Windows (EXE

Just a matter of data substitution? No rebuild needed from 3.1.7?
by eturconi
08 Aug 2012, 18:21
Forum: Help
Topic: OTRS 3.1.8 Windows (EXE
Replies: 22
Views: 2183

Re: OTRS 3.1.8 Windows (EXE

Thank u!
Hope it will be released soon!
by eturconi
08 Aug 2012, 13:55
Forum: Help
Topic: OTRS 3.1.8 Windows (EXE
Replies: 22
Views: 2183

Re: OTRS 3.1.8 Windows (EXE

Thanks 4 the quick answer! :) When i usually upgrade on windows I delete and reinstall ALL the package (the README and INSTALL seems more related to LINUX) I got no 3.1.7 installed and so I should before upgrade on 3.1.7 and then 3.1.8..... Do u know why is not been released the otrs4win package? Wi...
by eturconi
08 Aug 2012, 09:28
Forum: Help
Topic: OTRS 3.1.8 Windows (EXE
Replies: 22
Views: 2183

OTRS 3.1.8 Windows (EXE

Hi guys!
I've noticed that the new OTRS 3.1.8 has been released :) but i've faced a strange missing.....the compiled windows package is not in the repository :(
Does anybody know anything about it?
Thanks in advance
Regards
Emanuele
by eturconi
27 Mar 2012, 15:10
Forum: Help
Topic: Upgrade from 3.0.11 to 3.1 WIN32
Replies: 4
Views: 1005

Upgrade from 3.0.11 to 3.1 WIN32

Hi everybody, recently we have implemented OTRS 3.0.11 in our company but we are now facing on some bugs related to this release and then we would upgrade the system to the new one 3.1. The issue is that, for easy management, we have chosen to install OTRS on a windows server. We have found some thr...
by eturconi
12 Jan 2012, 10:56
Forum: Help
Topic: Use of uninitialized value in numeric gt (>)
Replies: 1
Views: 500

Use of uninitialized value in numeric gt (>)

Hi guys, Where i try to export a F.A.Q to pdf I receive the following error and the result is that the images are not attached into the file Use of uninitialized value in numeric gt (>) at E:/OTRS/StrawberryPerl/perl/site/lib/Font/TTF/Glyph.pm line 255., referer: http://tts/otrs/public.pl?Action=Pub...
by eturconi
11 Jan 2012, 09:43
Forum: Help
Topic: Email importance/priority
Replies: 1
Views: 343

Email importance/priority

Hi guys, I've configured OTRS to grab emails from a pop3 account and after that, the emails become a ticket. During the utilization I've faced an issue.....if a customer writes to us an email putting high importance, when I receive it in the system, the priority level is always the default 3. Is the...
by eturconi
29 Dec 2011, 18:45
Forum: Help
Topic: LDAP authentication customers issue
Replies: 23
Views: 2905

LDAP authentication customers issue

Hi guys i'm struggling with LDAP and authentication!! First of all i would explain my AD tree ou='script' dc='local' the user that is able to read the tree is "itsupport" (he belongs to another ou='User') I've tried to use the agent authentication $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'...
by eturconi
27 Dec 2011, 16:43
Forum: Assistenza
Topic: LDAP autenticazione customers
Replies: 0
Views: 5843

LDAP autenticazione customers

Ciao ragazzi, ho un problema con implementazione di LDAP (premetto che il retrieve dei dati da AD funziona perchè riesco a vedere i customers con le relative informazioni) Non riesco però a permettere ai customers di loggarsi al sistema Inserisco qui sotto il codice che ho utilizzato $Self->{'Custom...