Znuny and ((OTRS)) Community Edition

Help me fix it Crythias, pls!

Hi, I add below code in CustomerTicketMessage.dtl on OTRS V3.1.7. It's working. But when i updrage OTRS to V3.3.4, it's not working. Having no error message. But it's not showed dynamicfield for all Queue. How can i fix it? What's wrong with my code on OTRS V3.3.4. Thanks you! function nonetext() { ...

Anyone can help me? Pls Hi Cythias, I config file CustomerTicketMessage.dtl on OTRS 3.1.7, it's working. But when I upgrade to OTRS 3.3.4, it's not working. When I select Queue, it does not show dynamic field. How can I fix it? Pls help me. This is my code: function nonetext() { document.getElementB...

Hi Cythias, I config file CustomerTicketMessage.dtl on OTRS 3.1.7, it's working. But when I upgrade to OTRS 3.3.4, it's not working. When I select Queue, it does not show dynamic field. How can I fix it? Pls help me. This is my code: function nonetext() { document.getElementById('DynamicField_1').st...

Many thanks Jojo! It's done! Uninstall and reinstall then it's working, can't understand! and now I try to learn about customer group... Any idea for me?

Hi jojo, I've tried my best but it's not work. the error: "[Thu Dec 13 09:57:28 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart. [Thu Dec 13 09:57:36 2012][Error][Kernel::System::CustomerAuth::LDAP::Auth][282] Search failed! base='ou=Users,dc=aon,dc=net', filter='(...

Hi Jojo,

I've new problem. Otrs log is :
"[Notice][Kernel::System::CustomerUser::LDAP] Customer User:
> authentication failed, no LDAP group entry foundGroup"

Can you help me fix it? Many thanks !

Pls help me!

Thanks Jojo, I know this problem but I don't know why it can't connect to domain controller. Because Otrs server is joined domain. so can you help me any more?

This is apche error log: Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 [Mon Dec 10 15:03:16 2012] [notice] Child 2912: Child process is running [Mon Dec 10 15:03:16 2012] [notice] Child 2912: Acquired the start mutex. [Mon Dec 10 15:03:16 2012] [notice] Child 2912: Starting 64 worker threads...

Hi Crythias After reading your comment, I've tried to configured my own code without coping above code for Customer Auth Ldap. This is my code: # Enable LDAP lookups for Customer logins. $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host...

crythias wrote:viewtopic.php?f=60&t=16543

You copied a non-working config and expected it to work? You, also, don't have a CustomerAuth section.

Hi Crythias

I configured CustomerAuth::Ldap in sysconfig, but it's not work. Pls help me!

Hi, Jojo, Crythias I can not configured Customer LDap Auth. I copied Jvhowell's code and change for my own but it's not work, pls help me! # This is an example configuration for using an MS AD backend $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'MDK-INFO...

all's running normal . only genericAgent can't run auto

Hi jojo,
I'am server admin. I setup OTRS 3.1.6 on Window Server 2003. But when i set GenericAgent, it can't not run automatically. So, i don't know how can i do to fix it. pls help me!

Wolfgangf wrote:cron jobs running?

Explanation pls, i don't understand Cron!

HI, i set up a task in GenericAgent in OTRS 3.1.6 with schedule minutes but it can't auto run. How can i do? help me!

jojo wrote:you need to follow the UPGRADING steps

Hi JoJo, can you show me the UPGRADING steps? Thanks you!

anyone help me?

Hi,
How to backup sysconfig on OTRS 3.0.10 and restore on OTRS 3.1.6? I did but have error. How can i do? Pls help!

jojo wrote:check your logs

I've solved. Many thanks JoJo

Hi Crythias, When i change owner ticket, the system's run very slow. Then, i refresh the webpage, i see the owner changed, but have no any article record. So, i can't know who change this ticket Owner. And, when my customer create ticket (no attachment), the system's run very slow, too. Pls help me....

Hi everyone,
how can i change color, font, size of freetext? and i want the customer can't change the freetext, they must fill the form freetext that I created.

Hi cythias,
I've a question for you. I've 2 queue A & B ,and i want to create ticket form when customer select Queue A, in the body text field will be:
-Line 1: this is line 1
-Line 2: this is line 2
And when customer select Queue B, in the body text have nothings.

Pls help me! Tks you !

Thanks for your support, crythias!

Hi friends
I've 2 agent and 2 service. I want to link service to the agent. Ex: when the customer select service 1, only agent 1 see this ticket. And selecting service 2. only agent 2 see this ticket! So how can i do? Help me!

you would have to modify the code which is responsible for ticketnumber generation see /opt/otrs/Kernel/System/Ticket/Number/*.pm for existing code on Standard code: AutoIncrement.pm Date.pm DateChecksum.pm Random.pm Code is pretty straight forward and not a big issue to modify Hic hic, i don't kno...

I want to add the customer name into ticket number? how can i do that? Pls help me!