Ok I found that when I copy my customization from Defaults.pm to Config.pm the file will not be changed after a upgrade.
But what happens with the database after a upgrade?
Search found 13 matches
- 06 Jul 2012, 13:36
- Forum: General
- Topic: Customizations to database and Defaults.pm after upgrade
- Replies: 2
- Views: 957
- 06 Jul 2012, 12:10
- Forum: General
- Topic: Customizations to database and Defaults.pm after upgrade
- Replies: 2
- Views: 957
Customizations to database and Defaults.pm after upgrade
Hello there,
I was wondering what happens to customizations to the database and Defaults.pm after a upgrade of OTRS core. I've added some text fields to Customer Companies and I would like to keep these customizations after a upgrade.
I was wondering what happens to customizations to the database and Defaults.pm after a upgrade of OTRS core. I've added some text fields to Customer Companies and I would like to keep these customizations after a upgrade.
- 10 May 2012, 12:29
- Forum: Help
- Topic: Link companies to config items
- Replies: 7
- Views: 3743
Re: Link companies to config items
Thanks for writing to them Yuri,
I will try to change the version in the "Framework" phrase in the opm file. No worries I will try it on a test installation and leave my production system in peace.
I will try to change the version in the "Framework" phrase in the opm file. No worries I will try it on a test installation and leave my production system in peace.
- 10 May 2012, 11:07
- Forum: Help
- Topic: Link companies to config items
- Replies: 7
- Views: 3743
Re: Link companies to config items
Just checked it out and indeed it will not install on version 3.1.X
- 10 May 2012, 11:01
- Forum: Help
- Topic: Link companies to config items
- Replies: 7
- Views: 3743
Re: Link companies to config items
Thanks Yuri, I will check it out and report back here.
- 08 May 2012, 16:24
- Forum: Help
- Topic: Link companies to config items
- Replies: 7
- Views: 3743
- 08 May 2012, 12:26
- Forum: Help
- Topic: Link companies to config items
- Replies: 7
- Views: 3743
Link companies to config items
Hello, Is it possible for a configuration item to link to a company? I can assign an owner to a CI but that is unfortunately not possible in our configuration because some CIs are conducted by several companies. So I would like the CI's to link to a company as a CI can link to a work-order, ticket, ...
- 29 Feb 2012, 11:16
- Forum: General
- Topic: How to add a new Class in ITSM 3.0x
- Replies: 6
- Views: 2387
Re: How to add a new Class in ITSM 3.0x
I'm sorry, I was blinded I think. I've found it, thank you.
- 28 Feb 2012, 16:26
- Forum: General
- Topic: How to add a new Class in ITSM 3.0x
- Replies: 6
- Views: 2387
Re: How to add a new Class in ITSM 3.0x
I'm very sorry but I can't find out how to create a new class for the configuration-items. When I go to Admin > Sysconfig and select "GeneralCatalog" I get te see GeneralCatalog::Preferences. When I click on that I can edit some things . Such as: GeneralCatalogPreferences###Permissions whe...
- 16 Jan 2012, 17:22
- Forum: Help
- Topic: limit tickets per customer
- Replies: 7
- Views: 1965
Re: limit tickets per customer
Based on criteria defined within a SLA.
- 16 Jan 2012, 16:24
- Forum: Help
- Topic: limit tickets per customer
- Replies: 7
- Views: 1965
Re: limit tickets per customer
So limiting tickets per customer is difficult to realize.
But is it possible to set a limit to the time that is being spend per customer and alert about that?
But is it possible to set a limit to the time that is being spend per customer and alert about that?
- 16 Jan 2012, 14:51
- Forum: Help
- Topic: limit tickets per customer
- Replies: 7
- Views: 1965
Re: limit tickets per customer
I agree with you on that but I got the question of our operations department who are going to work with OTRS for support to our customers. The reason why they want to do this is that they would like to have Service Level Agreements for our customers which contains a limit on the number of tickets th...
- 16 Jan 2012, 14:18
- Forum: Help
- Topic: limit tickets per customer
- Replies: 7
- Views: 1965
limit tickets per customer
Is there a way to limit tickets per customer. We would like to limit tickets per customer for a period defined in the SLA. When a customer reaches the limit of tickets for that period we would like to see that the customer receives a message.
Is there a way to do this?
Is there a way to do this?