Search found 13 matches

by pete83
06 Jul 2012, 13:36
Forum: General
Topic: Customizations to database and Defaults.pm after upgrade
Replies: 2
Views: 953

Re: Customizations to database and Defaults.pm after upgrade

Ok I found that when I copy my customization from Defaults.pm to Config.pm the file will not be changed after a upgrade.
But what happens with the database after a upgrade?
by pete83
06 Jul 2012, 12:10
Forum: General
Topic: Customizations to database and Defaults.pm after upgrade
Replies: 2
Views: 953

Customizations to database and Defaults.pm after upgrade

Hello there,

I was wondering what happens to customizations to the database and Defaults.pm after a upgrade of OTRS core. I've added some text fields to Customer Companies and I would like to keep these customizations after a upgrade.
by pete83
10 May 2012, 12:29
Forum: Help
Topic: Link companies to config items
Replies: 7
Views: 3693

Re: Link companies to config items

Thanks for writing to them Yuri,

I will try to change the version in the "Framework" phrase in the opm file. No worries I will try it on a test installation and leave my production system in peace.
by pete83
10 May 2012, 11:07
Forum: Help
Topic: Link companies to config items
Replies: 7
Views: 3693

Re: Link companies to config items

Just checked it out and indeed it will not install on version 3.1.X :(
by pete83
10 May 2012, 11:01
Forum: Help
Topic: Link companies to config items
Replies: 7
Views: 3693

Re: Link companies to config items

Thanks Yuri, I will check it out and report back here.
by pete83
08 May 2012, 16:24
Forum: Help
Topic: Link companies to config items
Replies: 7
Views: 3693

Re: Link companies to config items

Bump? :(
by pete83
08 May 2012, 12:26
Forum: Help
Topic: Link companies to config items
Replies: 7
Views: 3693

Link companies to config items

Hello, Is it possible for a configuration item to link to a company? I can assign an owner to a CI but that is unfortunately not possible in our configuration because some CIs are conducted by several companies. So I would like the CI's to link to a company as a CI can link to a work-order, ticket, ...
by pete83
29 Feb 2012, 11:16
Forum: General
Topic: How to add a new Class in ITSM 3.0x
Replies: 6
Views: 2369

Re: How to add a new Class in ITSM 3.0x

I'm sorry, I was blinded I think. I've found it, thank you.
by pete83
28 Feb 2012, 16:26
Forum: General
Topic: How to add a new Class in ITSM 3.0x
Replies: 6
Views: 2369

Re: How to add a new Class in ITSM 3.0x

I'm very sorry but I can't find out how to create a new class for the configuration-items. When I go to Admin > Sysconfig and select "GeneralCatalog" I get te see GeneralCatalog::Preferences. When I click on that I can edit some things . Such as: GeneralCatalogPreferences###Permissions whe...
by pete83
16 Jan 2012, 17:22
Forum: Help
Topic: limit tickets per customer
Replies: 7
Views: 1941

Re: limit tickets per customer

Based on criteria defined within a SLA.
by pete83
16 Jan 2012, 16:24
Forum: Help
Topic: limit tickets per customer
Replies: 7
Views: 1941

Re: limit tickets per customer

So limiting tickets per customer is difficult to realize.

But is it possible to set a limit to the time that is being spend per customer and alert about that?
by pete83
16 Jan 2012, 14:51
Forum: Help
Topic: limit tickets per customer
Replies: 7
Views: 1941

Re: limit tickets per customer

I agree with you on that but I got the question of our operations department who are going to work with OTRS for support to our customers. The reason why they want to do this is that they would like to have Service Level Agreements for our customers which contains a limit on the number of tickets th...
by pete83
16 Jan 2012, 14:18
Forum: Help
Topic: limit tickets per customer
Replies: 7
Views: 1941

limit tickets per customer

Is there a way to limit tickets per customer. We would like to limit tickets per customer for a period defined in the SLA. When a customer reaches the limit of tickets for that period we would like to see that the customer receives a message.

Is there a way to do this?