Search found 115 matches

by brann
10 Dec 2015, 12:35
Forum: OTRS Developers
Topic: Information about OTRS fork: KIX4OTRS -> KIX
Replies: 3
Views: 1447

Re: Information about OTRS fork: KIX4OTRS -> KIX

Hallo,

here you can find our press release about the OTRS fork:
http://www.cape-it.de/en/company/press/ ... rises.html

Further information follow.

Regards,
Anna
by brann
10 Dec 2015, 11:54
Forum: Allgemeines
Topic: Cape IT forked OTRS
Replies: 15
Views: 2743

Re: Cape IT forked OTRS

Und hier noch unsere Pressemitteilung zum Thema Fork: http://www.cape-it.de/de/unternehmen/presse/pressemitteilungen/pressemitteilungen-vollansicht/capeit-bringt-frischen-wind-ins-service-management-ein-fork-von-otrs-entsteht.html Weitere Informationen folgen. Was die Performanceprobleme oder Bugfix...
by brann
07 Dec 2015, 23:01
Forum: OTRS Developers
Topic: Information about OTRS fork: KIX4OTRS -> KIX
Replies: 3
Views: 1447

Re: Information about OTRS fork: KIX4OTRS -> KIX

Hi, we have been and will be open for community work. We have been providing KIX4OTRS (as the biggest community module) and further OTRS community modules (like ITSM-CIAttributeCollection, ConfigureCallHome or ImportExport-extentions) to the community and tried as best as it was possible to deliver ...
by brann
07 Dec 2015, 13:29
Forum: OTRS Developers
Topic: Information about OTRS fork: KIX4OTRS -> KIX
Replies: 3
Views: 1447

Information about OTRS fork: KIX4OTRS -> KIX

If you weren't aware of it until now: yes, we prepare OTRS fork. In the last years OTRS AG has been responsible for tricky community work and difficult partnership within OTRS software. It makes real innovation impossible. We will split off into KIX based on OTRS 5 with KIX4OTRS 8. The most importan...
by brann
07 Dec 2015, 13:26
Forum: Kix4OTRS
Topic: Release: KIX4OTRS 7.1 with new features
Replies: 0
Views: 2926

Release: KIX4OTRS 7.1 with new features

With the release of KIX4OTRS 7.1 we would like to say a huge "thank you" to our product development team. The last weeks and months, were full of work on the feature release next to further issues as maintenance of KIX4OTRS and creating of road map for 2016. Proudly, we present the presumably last f...
by brann
02 Dec 2015, 17:29
Forum: Kix4OTRS
Topic: Feature release: KIX4OTRS 7.1
Replies: 0
Views: 1818

Feature release: KIX4OTRS 7.1

Hi, we've published the feature release KIX4OTRS 7.1 with new features that extend the OTRS standard (OTRS 4) among all with check lists, news dashlets in the customer information center, help button, service view as a hierarchic tree, full text search through dynamic fields, and many more. If you w...
by brann
02 Dec 2015, 17:23
Forum: Patches / Modules
Topic: ITSM-CIAttributeCollection + Import-Export-Extensions for OTRS 5
Replies: 1
Views: 2284

ITSM-CIAttributeCollection + Import-Export-Extensions for OTRS 5

Hi, we've released following OTRS community modules for OTRS 5: ITSM-CIAttributeCollection 5.0.0 CustomerCompanyImportExport 5.0.0 CustomerUserImportExport 5.0.0 FAQImportExport 5.0.0 ServiceImportExport 5.0.0 UserImportExport 5.0.0 TemplateX 5.0.0 You can download them for free at: http://www.cape-...
by brann
27 Aug 2015, 10:03
Forum: Patches / Modules
Topic: Bugfix releases for community OTRS import-export modules
Replies: 0
Views: 2051

Bugfix releases for community OTRS import-export modules

Hello, we've just published bugfix releases for community OTRS modules: UserImportExport 4.0.0, ServiceImportExport 1.3.5 CustomerUserImportExport 4.0.0 They're available at http://www.cape-it.de/en/download/free-additional-otrs-modules.html and at OPAR. Thanks in advance for your feedback! Kind reg...
by brann
13 Jul 2015, 12:07
Forum: Patches / Modules
Topic: TemplateX :: New module improves OTRS templates
Replies: 0
Views: 2219

TemplateX :: New module improves OTRS templates

The package TemplateX extends the possibility to administrate template's fields for recipients (“To”, “CC” and “BCC”) in the standard OTRS. It also extends the standard OTRS with the possibility to define a ticket state within a template for answering or forwarding a message. The module is one of ou...
by brann
20 Apr 2015, 14:06
Forum: Kix4OTRS
Topic: Release notes: KIX4OTRS 6.1.4
Replies: 0
Views: 2846

Release notes: KIX4OTRS 6.1.4

Please note that we've released KIX4OTRS 6.1.4 for OTRS 3.3
http://www.cape-it.de/en/kix4otrs-download-eng.html

KIX4OTRS 7 for OTRS 4 follows soon.
by brann
01 Apr 2015, 11:18
Forum: Patches / Modules
Topic: ArticleCopyMoveDelete for OTRS 3.0
Replies: 18
Views: 8277

Re: ArticleCopyMoveDelete for OTRS 4

Hello,

as promised, we've published the following modules for OTRS 4 last days:
  • ArticleCopyMoveDelete 4.0.0
    DynamicFieldRemoteDB 1.3.0
www.cape-it.de/download-modules

Enjoy! :)
by brann
25 Mar 2015, 13:35
Forum: Patches / Modules
Topic: ArticleCopyMoveDelete for OTRS 3.0
Replies: 18
Views: 8277

Re: ArticleCopyMoveDelete for OTRS 3.0

We will publish ArticleCopyMoveDelete + DynamicFieldRemoteDB for OTRS 4 this week.
by brann
04 Mar 2015, 18:17
Forum: OTRS Developers
Topic: Performance and instability problems with OTRS versions on Windows
Replies: 5
Views: 1839

Performance and instability problems with OTRS versions on Windows

Hello, I wanted to ask you which experiences you have collected with OTRS on Windows and what about OTRS 4 being available just for Linux (without Windows installer anymore). The capeIT's experience and community feedback we collected shows that there are many performance problems and even cases of ...
by brann
04 Mar 2015, 17:59
Forum: Allgemeines
Topic: Zeiterfassung / Abrechnung
Replies: 4
Views: 2672

Re: Zeiterfassung / Abrechnung

Hallo, wir haben ein Maintenancemodul KIXTimeAccounting, wo die Zeiten am Ticket gebucht werden können - entweder auf die Kostenstellen iSv. Standorte oder auf Projekte / Arbeitspakete mit Obergrenzen. Es können auch verschiedene Verrechnungssätze hinterlegt werden, z.B. für Reisezeiten oder Sondere...
by brann
04 Mar 2015, 16:39
Forum: Patches / Modules
Topic: DynamicFieldITSMConfigItem (Community module)
Replies: 4
Views: 3486

Re: DynamicFieldITSMConfigItem (Community module)

OK, that sounds great! We're happy that everything's fine :)
by brann
04 Mar 2015, 13:55
Forum: Patches / Modules
Topic: ArticleCopyMoveDelete for OTRS 3.0
Replies: 18
Views: 8277

Re: ArticleCopyMoveDelete for OTRS 3.0

Hi,

this incident does not influence the function of the module, so the module works correctly, therefore, we don't plan any bugfix release.

Regards,
Anna
by brann
04 Mar 2015, 12:43
Forum: Patches / Modules
Topic: DynamicFieldITSMConfigItem (Community module)
Replies: 4
Views: 3486

Re: DynamicFieldITSMConfigItem (Community module)

Do you still have any problem with the generic agent?
by brann
04 Mar 2015, 12:42
Forum: Patches / Modules
Topic: ITSM-CI-Attribute extensions available for download
Replies: 52
Views: 23799

Re: ITSM-CI-Attribute extensions for OTRS 4.0

Hi, we've published ITSM-CIAttributeCollection for OTRS 4 today and you can download it for free from our website: http://www.cape-it.de/en/download/free-additional-otrs-modules.html I opened a new topic for it, so that we can get feedback to this module in the version 4.0.0: http://forums.otterhub....
by brann
04 Mar 2015, 12:37
Forum: Patches / Modules
Topic: ITSM-CIAttributeCollection for OTRS 4 ready to download
Replies: 6
Views: 3685

ITSM-CIAttributeCollection for OTRS 4 ready to download

Hi,

we've published ITSM-CIAttributeCollection for OTRS 4 today and you can download it for free from our website:
http://www.cape-it.de/en/download/free- ... dules.html

If you have any hints or improvement suggestions, please contact us anytime.

Enjoy! :)

Anna
by brann
20 Jan 2015, 18:06
Forum: Patches / Modules
Topic: ITSM-CI-Attribute extensions available for download
Replies: 52
Views: 23799

Re: ITSM-CI-Attribute extensions available for download

There is no set release date for ITSM-CI-AttributeCollection for OTRS 4.0.
If the module will be available, we'll announce it via newsletter, social media and here, in the forum.
by brann
23 Dec 2014, 11:38
Forum: General
Topic: Package Verification in OTRS 3.1.16 / 3.2.7
Replies: 45
Views: 74957

Re: Package Verification in OTRS 3.1.16 / 3.2.7

Function of ConfigureCallHome is included in KIX4OTRS (free module with many additional features: http://www.kix4otrs.com). When we'll publish ConfigureCallHome as a separate module for OTRS is not defined yet. I'll keep you informed, when I'll have more specific information.
by brann
23 Dec 2014, 11:35
Forum: OTRS Developers
Topic: Import Export Extensions for OTRS
Replies: 0
Views: 500

Import Export Extensions for OTRS

We have ported these modules already for OTRS 4.0:
  • CustomerCompanyImportExport,
    CustomerUserImportExport,
    ServiceImportExport,
    UserImportExport
Free download at: http://www.cape-it.de/en/download/free- ... dules.html and at OPAR.
by brann
23 Dec 2014, 11:30
Forum: Patches / Modules
Topic: DynamicFieldITSMConfigItem (Community module)
Replies: 4
Views: 3486

DynamicFieldITSMConfigItem (Community module)

We have ported the module DynamicFieldITSMConfigItem already for OTRS 4.0

Free download at: http://www.cape-it.de/en/download/free- ... dules.html and at OPAR.
by brann
23 Dec 2014, 11:27
Forum: Patches / Modules
Topic: ImportExport-Erweiterungen (Services, SLAs, FAQs, etc.)
Replies: 11
Views: 10761

Re: ImportExport-Erweiterungen (Services, SLAs, FAQs, etc.)

We have ported these modules already for OTRS 4.0:
  • CustomerCompanyImportExport,
    CustomerUserImportExport,
    ServiceImportExport,
    UserImportExport
Free download at: http://www.cape-it.de/en/download/free- ... dules.html
by brann
11 Dec 2014, 15:39
Forum: Kix4OTRS
Topic: Feature release: KIX4OTRS 6.1
Replies: 2
Views: 3146

Re: Feature release: KIX4OTRS 6.1

9 months after publication of KIX4OTRS 6.0, we publish the new release of our service management solution. The version 6.1 includes 39 new features. The majority of them comes from the successful customer projects and feedback from the OTRS community. Highlights are search within all CI classes of t...
by brann
09 Dec 2014, 11:27
Forum: Kix4OTRS
Topic: Feature release: KIX4OTRS 6.1
Replies: 2
Views: 3146

Feature release: KIX4OTRS 6.1

Neun Monate nach der Veröffentlichung der Version 6.0 von KIX4OTRS folgt ein neues Release unserer Service-Management-Lösung. Der Version 6.1 haben wir insgesamt 39 neue Funktionen mitgegeben. Ein erheblicher Teil davon geht auf Anforderungen aus umgesetzten Projekten sowie Anregungen von Mitglieder...
by brann
25 Nov 2014, 16:51
Forum: OTRS Marketplace
Topic: Support für OTRS Ticketsysem gesucht
Replies: 6
Views: 4960

Support, Update-Service, proakt. Betriebsunterstützung

Wie schon André vermerkt hat, bieten wir professionellen Support an: http://www.cape-it.de/support Dieser kann um den OTRS-Update-Service und Betriebsunterstützung (OTRS-Applikation, OTRS-Datenbank und OTRS-DBMS) erweitert werden. Unsere Kunden kommen meistens aus der DACH-Region und sind mit den Le...
by brann
12 Nov 2014, 17:52
Forum: Kix4OTRS
Topic: Problems with KIX4OTRS 4.2.1 And OTRS::ITSM 3.1.11
Replies: 3
Views: 5761

Download KIX4OTRS

Update:

The download site for KIX4OTRS can be found here:
http://www.cape-it.de/en/kix4otrs-download-eng.html

(We've changed the CMS, therefore, the URLs changed).
by brann
30 Oct 2014, 17:46
Forum: OTRS Developers
Topic: ITSM-CIAttributeCollection 2.4.0 (CRs and bugfixing)
Replies: 1
Views: 876

ITSM-CIAttributeCollection 2.4.0 (CRs and bugfixing)

We've prepared a bug fix for ITSM-CIAttributeCollection, so try the new version 2.4.0. Download it for free from our website: http://www.cape-it.de/en/download/free-additional-otrs-modules.html or from OPAR: http://opar.perl-services.de/package/author/CAPEIT What has been added and improved: CR: add...
by brann
16 Oct 2014, 16:52
Forum: Allgemeines
Topic: Neues Ticket, Problemeingrenzung
Replies: 9
Views: 1387

Re: Neues Ticket, Problemeingrenzung

Nur als Info:

Es wird bald auch KIX4OTRS für OTRS 3.3.9 geben. Darüber hinaus ist für Anfang November KIX4OTRS 6.1 geplant, wo weitere, neue Features ausgeliefert werden.
Darüber werden wir die Community laufend informieren (Social Media + Newsletter).

VG, Anna
by brann
07 Oct 2014, 16:53
Forum: Allgemeines
Topic: Add-On Liste gesucht
Replies: 5
Views: 3790

OTRS-Module der capeIT

Wir pflegen unsere freie Community-Module: http://www.cape-it.de/en/download/free-additional-otrs-modules.html und natürlich KIX4OTRS: das größte OTRS-Modul (umfangreicher als OTRS::ITSM): http://www.kix4otrs.de KIX4OTRS und freie Community-Module veröffentlichen wir auch immer auf OPAR: http://opar...
by brann
02 Oct 2014, 11:13
Forum: Patches / Modules
Topic: ITSM-CI-Attribute extensions available for download
Replies: 52
Views: 23799

ITSM-CIAttributeCollection 2.3.1 (for OTRS 3.3)

Dear Community,

we've published the bugfix release for ITSM-CIAttributeCollection 2.3.1 (for OTRS 3.3).
You can download it for free at: http://www.cape-it.de/en/download/free- ... dules.html

Regards,
Anna
by brann
11 Sep 2014, 09:28
Forum: General
Topic: OTRS 4 beta
Replies: 9
Views: 3049

Re: OTRS 4 beta

Thanks for the explanations :) I'm curious about your feedback according the BPM changes :)
by brann
10 Sep 2014, 14:21
Forum: General
Topic: OTRS 4 beta
Replies: 9
Views: 3049

Re: OTRS 4 beta

Which new feel do you mind in detail? I didn't percept any big change while using it. The new look is also not so much different than the look of OTRS 3.3.8, but it has been definitely changed. There are some changes in the background, which I like (or at least the conception behind it). It's my per...
by brann
10 Sep 2014, 11:41
Forum: General
Topic: OTRS 4 beta
Replies: 9
Views: 3049

OTRS 4 beta

Hi there, up to now, there were announcements of OTRS 3.4. Now, it's OTRS 4 beta. Who already tested it and what's your first impression? Which features fail or are not completed and which are really nice? I'm curious about your feedback. Thanks a lot for it in advance :) regs, Anna Official announc...
by brann
04 Jul 2014, 12:57
Forum: General
Topic: OTRS extension connecting with telephone?
Replies: 6
Views: 2005

CTI4KIX: handling of incoming and outgoing calls in the OTRS

For telephone systems which can deal with so-called active URLs (f.e. Asterisk), we offer a maintained module CTI4KIX: http://www.cape-it.de/en/products/otrs-maintained-modules/cti4kix.html Please find there the description of the module (data sheet). Any further question? Then contact me here or vi...
by brann
27 Jun 2014, 11:22
Forum: Patches / Modules
Topic: Free extensions for OTRS 3.0 (KIX4OTRS)
Replies: 22
Views: 12915

Download KIX4OTRS

Current and previous versions of KIX4OTRS can be found online in our download area: http://www.cape-it.de/en/kix4otrs-download-eng.html or at OPAR http://opar.perl-services.de/package/author/CAPEIT The crucial KIX-features are listed here: http://www.cape-it.de/en/products/service-management-system-...
by brann
24 Jun 2014, 11:48
Forum: Hilfe
Topic: Cape It Demo vs. ORTS => Artikel bearbeiten
Replies: 3
Views: 710

Funktion: Artikel bearbeiten in OTRS

KIX4OTRS enthält die Funktion "Artikel bearbeiten", die erlaubt, die Artikel (interne/externe Notizen + Telefonnotizen) durch berechtigte Agenten nachträglich zu editieren (betroffene Felder: Zeit/Datum, Textfeld, Betreffszeile). Die versendete E-Mails bzw. die eingegangenen E-Mails sind davon ausge...
by brann
23 Jun 2014, 12:42
Forum: Kix4OTRS
Topic: OTRS::CiCS Zusatzpaket - TextModules (Textbausteine)
Replies: 11
Views: 8109

Current state of text modules

Due to the changes of our website structure, you can find the features of KIX4OTRS here: http://www.cape-it.de/en/products/service-management-system-kix4otrs-eng/functions.html They're listed accordingly to the KIX-version. Text modules are a KIX-feature since KIX4OTRS 3.5 (for OTRS 2.4). Since KIX4...
by brann
23 Jun 2014, 11:10
Forum: Общие вопросы
Topic: Добавить много клиентов сразу
Replies: 3
Views: 5100

Re: Добавить много клиентов сразу

sorry, due to the changes of our website, you'll find the additional modules here:
http://www.cape-it.de/en/download/free- ... dules.html
by brann
23 Jun 2014, 10:59
Forum: Patches / Modules
Topic: ImportExport-Erweiterungen (Services, SLAs, FAQs, etc.)
Replies: 11
Views: 10761

Re: ImportExport-Erweiterungen (Services, SLAs, FAQs, etc.)

Für aktuelle OTRS-Versionen pflegen wir weiterhin unsere ImportExport-Erweiterungen sowie die anderen zusätzlichen, freien Module. Diese sind online verfügbar: bei uns: http://www.cape-it.de/de/download-otrs-zusatzmodule.html sowie auf OPAR: http://opar.perl-services.de/package/author/CAPEIT Um aktu...
by brann
21 Mar 2014, 11:35
Forum: OTRS Developers
Topic: New: DynamicFieldITSMConfigItem & DynamicFieldRemoteDB
Replies: 14
Views: 6539

New: DynamicFieldITSMConfigItem & DynamicFieldRemoteDB

New free OTRS-modules (free modules) for OTRS 3.3 - DynamicFieldITSMConfigItem => Dynamic Field with reference to an ITSM Config Item - DynamicFieldRemoteDB => Dynamic Field with reference to a value from an external database http://www.cape-it.de/en/download/free-additional-otrs-modules.html downl...
by brann
18 Dec 2013, 16:19
Forum: General
Topic: OTRS integration with baramundi
Replies: 0
Views: 474

OTRS integration with baramundi

Next to the integration with the client management tools like opsi or OCS Inventory NG, you can integrate common solution baramundi via InventorySync module. The internal IT service of a company gets integration to management software for clients, servers and mobile devices and additionally, the aut...
by brann
26 Nov 2013, 16:11
Forum: Kix4OTRS
Topic: OTRS 3.2.11 ITSM 3.2.9 Issue with KIX4OTRS 5.1
Replies: 4
Views: 3444

Re: OTRS 3.2.11 ITSM 3.2.9 Issue with KIX4OTRS 5.1

After installing KIX4OTRS the following steps will be recommend: 1. set permissons of the OTRS directory sudo chown -R www-data:www-data <OTRS-Home> 2. reload configuration sudo -u www-data <OTRS-Home>/bin/otrs.RebuildConfig.pl execute 3. delete cache sudo -u www-data <OTRS-Home>/bin/otrs.DeleteCach...
by brann
23 Oct 2013, 15:51
Forum: Allgemeines
Topic: Neue freie Module für OTRS 3.3
Replies: 0
Views: 604

Neue freie Module für OTRS 3.3

Hallo, wir haben folgende freie Module für OTRS 3.3 veröffentlicht: - ITSM-CIAttributeCollection :: 2.3.0 (OTRS 3.3.x) --> Kurz gesagt: Erweiterung der CI-Attribute - ConfigureCallHome::1.2.0 (OTRS 3.3.x) --> Kurz gesagt: Administratoren haben die Wahl, ob und auf welche Adresse eine Rückmeldung zu ...
by brann
23 Oct 2013, 15:43
Forum: General
Topic: Import-Export-Modules + ITSM-CIAttributeCollection; OTRS 3.3
Replies: 0
Views: 561

Import-Export-Modules + ITSM-CIAttributeCollection; OTRS 3.3

Hello, we've published new modules for OTRS 3.3. They make it easier to import/export some OTRS data and the already well received module ITSM-CIAttributeCollection that provides additional CI-attributes. Additionally, you can install ConfigureCallHome . It disables the unrequested automatic communi...
by brann
17 Oct 2013, 13:53
Forum: Allgemeines
Topic: 14. OTRS Community Treffen Rheinland
Replies: 3
Views: 1074

Re: 14. OTRS Community Treffen Rheinland

Hi Peter,

welche Feature Wünsche gab es denn? Danke im Voraus für die Antwort.

VG, Anna
by brann
10 Oct 2013, 16:05
Forum: Kix4OTRS
Topic: Release: Neues KIX4OTRS 5.1 für OTRS 3.2
Replies: 2
Views: 2881

Release: Neues KIX4OTRS 5.1 für OTRS 3.2

Ab sofort steht das neue KIX4OTRS 5.1 (kompatibel zu OTRS 3.2) zum Download bereit. In der neuen Version finden Sie u.a. folgende, enorm nützliche und aus der Projektpraxis hervorgegangene Funktionen: - interaktiver CI-Graph für die übersichtliche Anzeige und das schnelle Verknüpfen von Konfiguratio...
by brann
05 Jul 2013, 09:54
Forum: Allgemeines
Topic: 10.07.13 - OTRS Community Treffen Sachsen
Replies: 55
Views: 7830

ZUSAMMENFASSUNG: 10.07.13 - OTRS Community Treffen Sachsen

Also kurze Zusammenfassung : Datum: am kommenden Mittwoch, den 10.07.2013, ab 18:00 Uhr Ort: T-Systemes Multimedia Solutions GmbH Riesaer Straße 5 Raum EG [Zum Raum findet ihr wie folgt: Gebäude über den Haupteingang betreten (Drehtür unter dem großen Vordach direkt gegenüber der Sparkasse). Beim Wa...