Search found 52 matches
- 06 May 2015, 09:48
- Forum: General
- Topic: [SOLVED] Customer ACL is not working (states transitions)
- Replies: 4
- Views: 4294
Re: Customer ACL is not working (states transitions)
Ah, now I think I understood. As soon as you select "closed", the next ACL will activate and enable the re-open state. To fix this, edit "Property" (which means as much as "current setting") to "PropertyDatabase" (which means as much as "currently saved ...
- 27 Apr 2015, 12:08
- Forum: General
- Topic: [SOLVED] Customer ACL is not working (states transitions)
- Replies: 4
- Views: 4294
Re: Customer ACL is not working (states transitions)
Since your first ACL is working and the second is not, did you try setting the "PropertyDatabase" to "Property" ? As this is the major difference I can see. Hello RStraub, thank you for you response! All ACL is working and I have in every ACL StopAfterMatch. Problem is that cust...
- 27 Apr 2015, 07:31
- Forum: General
- Topic: [SOLVED] Customer ACL is not working (states transitions)
- Replies: 4
- Views: 4294
[SOLVED] Customer ACL is not working (states transitions)
Hi, we have problem with customer ACL in CustomerTicketZoom. When ticket is in the open state (already), we have in drop down menu two state "'closed','cancelled'" (regarding ACL 1112-CustomerACL ). This is OK. But if we choose the "cancelled" state, then it is possible to select...
- 30 Mar 2015, 08:20
- Forum: General
- Topic: [SOLVED] All pictures in FAQ module is not show
- Replies: 2
- Views: 1721
Re: All pictures in FAQ module is not show
Thanks jojo.jojo wrote:you can not use drag and drop or copy and paste in the FAQ to add pictures
- 28 Mar 2015, 13:48
- Forum: General
- Topic: [SOLVED] All pictures in FAQ module is not show
- Replies: 2
- Views: 1721
[SOLVED] All pictures in FAQ module is not show
Hello,
when I add some pictures in FAQ filed (for example 3 or more), then all pictures is not show. Why? Is there any restriction in field "solution"?
Thanks
M
when I add some pictures in FAQ filed (for example 3 or more), then all pictures is not show. Why? Is there any restriction in field "solution"?
Thanks
M
- 17 Mar 2015, 09:35
- Forum: General
- Topic: Make AccountedTime field mandatory in Change Mgt OTRS v4
- Replies: 1
- Views: 1298
Re: Make AccountedTime field mandatory in Change Mgt OTRS v4
Nobody?majo053 wrote:Hi,
please, how can I make AccountedTime field mandatory on AgentITSMWorkOrderReport in Change Management?
- 16 Mar 2015, 08:58
- Forum: General
- Topic: We need more SLA calendars in OTRSv4 (Core::Time::Calendar1-9)
- Replies: 3
- Views: 2308
We need more SLA calendars in OTRSv4 (Core::Time::Calendar1-9)
Hi OTRS guys!
We need more than 9 calendar templates. Can you please explain how to add more calendars?
Thanks.
M
We need more than 9 calendar templates. Can you please explain how to add more calendars?
Thanks.
M
- 27 Feb 2015, 11:28
- Forum: General
- Topic: [SOLVED] How to disable tooltip in agent ticket zoom
- Replies: 9
- Views: 3965
Re: How to disable tooltip in agent ticket zoom
Resolved in 4.0.6 2015-02-24:majo053 wrote:All links in specific article work...Is this a bug?crythias wrote:The point is: the links don't work.
2015-01-20 Message about opening external links from articles is now removable.
- 12 Feb 2015, 12:33
- Forum: General
- Topic: Make AccountedTime field mandatory in Change Mgt OTRS v4
- Replies: 1
- Views: 1298
Make AccountedTime field mandatory in Change Mgt OTRS v4
Hi,
please, how can I make AccountedTime field mandatory on AgentITSMWorkOrderReport in Change Management?
please, how can I make AccountedTime field mandatory on AgentITSMWorkOrderReport in Change Management?
- 12 Feb 2015, 09:52
- Forum: General
- Topic: [SOLVED] How to disable tooltip in agent ticket zoom
- Replies: 9
- Views: 3965
Re: How to disable tooltip in agent ticket zoom
All links in specific article work...Is this a bug?crythias wrote:The point is: the links don't work.
- 11 Feb 2015, 08:49
- Forum: General
- Topic: [SOLVED] How to disable tooltip in agent ticket zoom
- Replies: 9
- Views: 3965
[SOLVED] How to disable tooltip in agent ticket zoom
Hi,
please how can I disable tooltip in agent ticket zoom?
This:
"To open links in the following article, you might need to press Ctrl or Cmd or Shift key while clicking the link (depending on your browser and OS)."
please how can I disable tooltip in agent ticket zoom?
This:
"To open links in the following article, you might need to press Ctrl or Cmd or Shift key while clicking the link (depending on your browser and OS)."
- 05 Feb 2015, 20:39
- Forum: General
- Topic: [SOLVED] Can't enable ITSMChangeAdd and ITSMChangeAddFromTemplate
- Replies: 2
- Views: 1525
Re: Can't enable ITSMChangeAdd and ITSMChangeAddFromTemplate
Did you already check the sysconfig option "ITSMChange::AddChangeLinkTicketTypes"? "Types of tickets, where in the ticket zoom view a link to add a change will be displayed." This means that only if the ticket type is "RfC" the menu link to add a change will be shown. ...
- 04 Feb 2015, 18:39
- Forum: General
- Topic: [SOLVED] Can't enable ITSMChangeAdd and ITSMChangeAddFromTemplate
- Replies: 2
- Views: 1525
[SOLVED] Can't enable ITSMChangeAdd and ITSMChangeAddFromTemplate
Hello, I want to use the modules " ITSMChangeAddFromTemplate " and " ITSMChangeAdd ". When I enabled this modules in SyConfig, I still can't see in ticket agent overview. What I doing wrong? Modules : Ticket::Frontend::MenuModule###317-ITSMChangeAdd Ticket::Frontend::MenuModule##...
- 02 Feb 2015, 18:07
- Forum: General
- Topic: [Solved] Problem with Open and Closed ticket in dashboard
- Replies: 3
- Views: 1775
Re: Problem with Open and Closed ticket in dashboard
Hi crythias!crythias wrote:You have a custom state of closed of type open.
Thank you for you answer. Can I somehow define Filter=Closed and Filter=Open in customer and agent interface with my customer open and close state types?
- 29 Jan 2015, 09:12
- Forum: General
- Topic: [Solved] Problem with Open and Closed ticket in dashboard
- Replies: 3
- Views: 1775
[Solved] Problem with Open and Closed ticket in dashboard
Hi, I have problem with Open and Closed ticket in agent/customer interface. Why I see in Open tickets, tickets with state "closed"?
Can you please explain?
Please see attached pictures.
Can you please explain?
Please see attached pictures.
- 19 Jan 2015, 18:29
- Forum: General
- Topic: How to stop Solution time in OTRS v4 (SLA)
- Replies: 1
- Views: 1834
How to stop Solution time in OTRS v4 (SLA)
Hi All Can you please explain how should I stop the solution time in OTRS 4? If we are waitng the customer feedback we need to stop the clock until they provide a feedback (in ticket state pending auto and pending reminder). If the feature already there please let me know. Becuase we need to send re...
- 02 Jan 2013, 11:25
- Forum: General
- Topic: Statistics after year 2013 - not allowed to export!
- Replies: 2
- Views: 1460
Re: Statistics after year 2013 - not allowed to export!
reneeb, thanks for the reply! Hmm...I overlooked it...
I have another question. Why I can see only statistic till 2014?
I have another question. Why I can see only statistic till 2014?
- 02 Jan 2013, 09:16
- Forum: General
- Topic: Statistics after year 2013 - not allowed to export!
- Replies: 2
- Views: 1460
Statistics after year 2013 - not allowed to export!
Hi,
I'm not able to export statistics for this year 2013. Please, why? How can I fix this issue?
The selected end time is later than the allowed end time!
I'm not able to export statistics for this year 2013. Please, why? How can I fix this issue?
The selected end time is later than the allowed end time!
- 11 Mar 2012, 15:22
- Forum: Help
- Topic: Use of uninitialized value $LastSender - TimeUpdate.pm
- Replies: 0
- Views: 746
Use of uninitialized value $LastSender - TimeUpdate.pm
Hi, sometimes I receive this error:
Use of uninitialized value $LastSender in string eq at /opt/otrs/Kernel/System/Ticket/Event/TimeUpdate.pm line 123.
I use updatelastcustomercontact.pl module. What is the problem, please?
Use of uninitialized value $LastSender in string eq at /opt/otrs/Kernel/System/Ticket/Event/TimeUpdate.pm line 123.
I use updatelastcustomercontact.pl module. What is the problem, please?
- 28 Feb 2012, 16:21
- Forum: Help
- Topic: Images are not displayed in emails
- Replies: 5
- Views: 2070
Re: Images are not displayed in emails
There is now way to do this in 3.0.11?
- 28 Feb 2012, 16:14
- Forum: Help
- Topic: Images are not displayed in emails
- Replies: 5
- Views: 2070
Re: Images are not displayed in emails
I have a program Greenshot, that makes screenshots (not upload attachment, but CTRL+C). Sending screenshots in OTRS 3.1.1 works fine, but in 3.0.11 not Where is problem? This feature is very usefull.
- 28 Feb 2012, 15:40
- Forum: Help
- Topic: Images are not displayed in emails
- Replies: 5
- Views: 2070
Images are not displayed in emails
Hello, after I send email with picture, a see this:
Where is the problem, please?
Where is the problem, please?
- 27 Feb 2012, 22:34
- Forum: Help
- Topic: Limited GenericAgent note !?
- Replies: 2
- Views: 1293
- 27 Feb 2012, 21:57
- Forum: Help
- Topic: Limited GenericAgent note !?
- Replies: 2
- Views: 1293
Limited GenericAgent note !?
Hello,
why is the GenericAgent limited "add note"? I cannot save more than 204 characters!
Many thanks,
Majo
why is the GenericAgent limited "add note"? I cannot save more than 204 characters!
Many thanks,
Majo
- 26 Feb 2012, 16:13
- Forum: Help
- Topic: Displaying Company Name (instead of Company ID) ?
- Replies: 15
- Views: 15185
Re: Displaying Company Name (instead of Company ID) ?
Hello,
in my opinion it's good idea. micshi can you modify TicketOverviewSmall.pm, please?
Many thanks
in my opinion it's good idea. micshi can you modify TicketOverviewSmall.pm, please?
Many thanks
- 20 Feb 2012, 21:58
- Forum: General
- Topic: Agents emails in from, cc and bcc field (AgenTicketEmail)
- Replies: 3
- Views: 1680
Re: Agents emails in from, cc and bcc field (AgenTicketEmail
There is no way to do this?
- 18 Feb 2012, 23:17
- Forum: General
- Topic: Agents emails in from, cc and bcc field (AgenTicketEmail)
- Replies: 3
- Views: 1680
Agents emails in from, cc and bcc field (AgenTicketEmail)
Hi all! I need to autocomplete agents emails (not only customers emails) in AgentTicketEmail and AgentTicketPhone in from, cc, bcc field. Is there any way to do please?
Thanks
Thanks
- 15 Feb 2012, 20:00
- Forum: General
- Topic: Mouse middle button doesn't work
- Replies: 2
- Views: 1553
Mouse middle button doesn't work
Hi, please why doesn't work middle mouse? I would like in dashboard click by middle mouse button and tickets would open in tabs. Many thanks!
- 11 Feb 2012, 13:25
- Forum: General
- Topic: Implement feature AgentTicketEmail (field from,cc,bcc)
- Replies: 3
- Views: 1388
Re: Implement feature AgentTicketEmail (field from,cc,bcc)
Migration from 3.0.11 to 3.1 is fully compatible (I use MySQL database)? It will be without any problems?
- 11 Feb 2012, 13:01
- Forum: General
- Topic: Implement feature AgentTicketEmail (field from,cc,bcc)
- Replies: 3
- Views: 1388
Implement feature AgentTicketEmail (field from,cc,bcc)
Hi, is possible to implement this feature (in 3.1.x) in AgentTicketEmail, AgentTicketPhone to OTRS 3.0.11? I mean fields from,cc,bcc.
Thanks
Thanks
- 10 Feb 2012, 11:31
- Forum: General
- Topic: Wrong encoding in graphs and csv
- Replies: 12
- Views: 5148
- 10 Feb 2012, 09:26
- Forum: General
- Topic: Wrong encoding in graphs and csv
- Replies: 12
- Views: 5148
Re: Wrong encoding in graphs and csv
Thanks micshi. Please where i find this bug report?
- 09 Feb 2012, 18:30
- Forum: General
- Topic: Wrong encoding in graphs and csv
- Replies: 12
- Views: 5148
Re: Wrong encoding in graphs and csv
Of course!
From left: incident, neurčený, žiadosť o službu, žiadosť o zmenu
From left: incident, neurčený, žiadosť o službu, žiadosť o zmenu
- 09 Feb 2012, 09:08
- Forum: General
- Topic: Wrong encoding in graphs and csv
- Replies: 12
- Views: 5148
Re: Wrong encoding in graphs and csv
Yes I know this. My problem is GD graphs. Where is problem?
- 07 Feb 2012, 17:14
- Forum: General
- Topic: Ticket Owner in statistics
- Replies: 2
- Views: 1450
Re: Ticket Owner in statistics
Many thanks!
- 01 Feb 2012, 21:00
- Forum: General
- Topic: Ticket Owner in statistics
- Replies: 2
- Views: 1450
Ticket Owner in statistics
Hi all, why in statistics is not an option chosen owner of ticket? I can't see this option!
How to add this option to pm file?
Thanks.
How to add this option to pm file?
Thanks.
- 11 Jan 2012, 23:27
- Forum: Help
- Topic: Display date create ticket in customer view zoom
- Replies: 1
- Views: 1314
Re: Display date create ticket in customer view zoom
/opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl:
Code: Select all
<li><span class="Key"><b>$Text{"Created"}</b>:</span> <span title="$QData{"Created"}">$QData{"Created"}</span></li>
- 04 Jan 2012, 18:10
- Forum: General
- Topic: Wrong encoding in graphs and csv
- Replies: 12
- Views: 5148
Re: Wrong encoding in graphs and csv
Can you please someone help me?
- 29 Dec 2011, 22:46
- Forum: General
- Topic: Sort Agent Ticket Queue View By Last Updated Time
- Replies: 0
- Views: 936
Sort Agent Ticket Queue View By Last Updated Time
Hi, please why doesnt work for me? I have OTRS 3.0.11. ---------------------------------------------------------------------------------------------------- ::Sort Agent Ticket Queue View By Last Updated Time:: ------------------------------------------------------------------------------------------...
- 29 Dec 2011, 00:13
- Forum: General
- Topic: ACL for specific queue
- Replies: 19
- Views: 6056
Re: ACL for specific queue
$Self->{TicketAcl}->{'ACL-aaa'} = { Properties => { CustomerUser => { Group_rw => [ '[RegExp]^Company group', ], }, }, Possible => { Ticket => { Priority => ['Incident D'], }, }, };
- 28 Dec 2011, 22:08
- Forum: General
- Topic: ACL for specific queue
- Replies: 19
- Views: 6056
Re: ACL for specific queue
This is for Agent ticket: $Self->{TicketAcl}->{'ACL-ABCD'} = { Properties => { Queue => { Name => ['[RegExp]^QUEUE_NAME'] }, }, Possible => { Ticket => { Priority => ['Incident A', 'Incident B' , 'Incident C', 'Incident D'], }, }, }; How to do it for the customer please?
- 28 Dec 2011, 19:29
- Forum: General
- Topic: Wrong encoding in graphs and csv
- Replies: 12
- Views: 5148
Re: Wrong encoding in graphs and csv
Do you mean this? [root@otrs otrs]# find . -iname "*.ttf" ./var/fonts/DejaVuSans.ttf ./var/fonts/DejaVuSansMono-Oblique.ttf ./var/fonts/DejaVuSans-Bold.ttf ./var/fonts/DejaVuSans-BoldOblique.ttf ./var/fonts/DejaVuSans-Oblique.ttf ./var/fonts/DejaVuSansMono-BoldOblique.ttf ./var/fonts/DejaV...
- 28 Dec 2011, 13:31
- Forum: General
- Topic: Wrong encoding in graphs and csv
- Replies: 12
- Views: 5148
Wrong encoding in graphs and csv
Hi all! I have wrong encoding in graphs and CSV. I use UTF-8 encoding in Config.pm. PDF output is OK. Can you please advise the problem? Thanks. mysql> status; -------------- Server characterset: utf8 Db characterset: utf8 Client characterset: utf8 Conn. characterset: utf8 mysql> SHOW VARIABLES LIKE...
- 19 Dec 2011, 21:17
- Forum: General
- Topic: ACL for specific queue
- Replies: 19
- Views: 6056
Re: ACL for specific queue
How do ACL so that for a particular queue are displayed only states "Incident A" and "Incident B"? Let other projects are displayed all states.
I have states: Incident A, Incident B, Incident C, Incident D
I have states: Incident A, Incident B, Incident C, Incident D
- 19 Dec 2011, 20:51
- Forum: General
- Topic: ACL for specific queue
- Replies: 19
- Views: 6056
Re: ACL for specific queue
Please how? Many thanks
- 17 Dec 2011, 22:56
- Forum: General
- Topic: ACL for specific queue
- Replies: 19
- Views: 6056
Re: ACL for specific queue
Anybody knows?
- 07 Dec 2011, 20:56
- Forum: General
- Topic: ACL for specific queue
- Replies: 19
- Views: 6056
ACL for specific queue
Hi all, I find ACL which define posible priority: [b] # ticket acl $Self->{TicketAcl}->{'ACL-Name-2'} = { # match properties Properties => { # current ticket match properties Ticket => { Queue => ['Raw'], } }, # return possible options (white list) Possible => { # possible ticket options (white list...
- 29 Nov 2011, 21:48
- Forum: Help
- Topic: Need valid SortBy (LastUpdated)!
- Replies: 8
- Views: 2736
Re: Need valid SortBy (LastUpdated)!
If I used dev database, then it is ok! What si wrong?
- 29 Nov 2011, 21:31
- Forum: Help
- Topic: Need valid SortBy (LastUpdated)!
- Replies: 8
- Views: 2736
Re: Need valid SortBy (LastUpdated)!
Hmm...doesn't work Can you help me please?
- 29 Nov 2011, 21:13
- Forum: Help
- Topic: Need valid SortBy (LastUpdated)!
- Replies: 8
- Views: 2736
Re: Need valid SortBy (LastUpdated)!
Revert which file?